We enabled channel "email support@xxxx.atlassian.net" for customers. This works, but not 100% of the time. For example: when a customer sends a mail with a colleague in CC that is not added to our ...
The issue is we are using Bobswift to enter customer emails and organizations in bulk. I cannot find any sign up link that I send to my customers. If we manually add customer emails they get...
Hi all, Currently we use a system where New Starter requests automatically open into a Microsoft Forms page where users submit the required information and then we receive everything required for th...
Hi, I've migrated a Jira installation from a server to a new one. The old server was a Windows instance running SQL Server, the new one is a Linux based server running Postgres. During the migration...
I started the free version of service desk. I have 3 agents assigned and 7 customers (other members of our internal team) Agents of course can see the project and create requersts -- employees with t...
We have 2 Jira implementations. Jira Service Desk and the standard Jira v8.2.3 application. Access is governed by Active Directory but users are provisioned into groups with access to either Service ...
Hi: We have a service project set up but when one user attempts to access it, the page shows that he has no access to that portal. I followed the support article but when I go itno ...
I am using automation rule to follow up with end users when their tickets sit for 3, 7 and 10 days then closing the ticket. I have it working somewhat now with three automation rules with jql checki...
There is JSON data showing in my responses. My customer notifications looks like this when replying: {"@context":"http://schema.org","type":"EmailMessage","description":"View request","poten...
Is it possible to batch update issues in a project in JSM Cloud? Or at least - update fields in a list of issues instead of opening each issue?
Hello JSM Magicians, Is it possible to disable the system comment of an approval in Jira Servicemanagement cloud? Thanks! Robert
We currently have a public customer portal set up where user's can send in a request without having to sign up explicitly. However, if you are not logged in you are requested (mandatory) to p...
Hi, In new gen project we see only Microsoft and Custom as mail service provider option. However if i try using Custom and use Gmail account it doesn't works. This is a blocker.
Hello, I have integrated Jira Service Management/ Desk (enterprise) with Opsgenie and when creating an issue in Jira, an alert is automatically created in Opsgenie (which is good) . I would l...
Hello, I integrated Jira Service Desk/ Service Management (enterprise) with Opsgenie with Webhook and I configured all the alert actions rules, but it only creates an Opsgenie alert from a Jir...
Is there a possibility to send an email through automation to an organization? We tried smart values like {{#issue.Organizations}}{{#users}}{{emailAddress}},{{/}}{{/}} as suggested in http...
Hello, I need your advice on the best practice method for adding tracking of tickets for a new client we've taken on. In other words, we'll now be tracking support ticket for an external company in ...
Hi, We already use Confluence. Can we use our main Confluence to provide knowledge based functionality to Jira SD, or do we need to purchase a separate Confluence license?
We would need some workaround or help for the following request. We have a service project for every customer. Can we configure the mail handlers that for every customer domain and project t...
Hi, We're using JIRA (on premise) and JIRA Service Desk (on Cloud). Is there any way to integrate two systems since one of them is on premise whereas the other one is on Cloud? We bas...
Hi All, We're using JIRA SD Cloud and we want to turn customer emails into support tickets. We'd like to create a white list to allow our customers to send such emails so we need to add thei...
The mail handler is processing incoming e-mail successfully, yet no issues are created. What steps are possibe for an error analysis ?
Hi Community, I m new here and have to change our support system - I would like to stay within atlassian products but I have a critical problem. I managed to setup our help center (https://slidevis...
as far as i can see all jira/confluence interaction is configure
Hi, All, could you please advise what to do to contact Jira tech crew to fix this problem - Customer Portal stopped showing task description.. Again.. Please help to contact tech crew to fix ASAP. ...
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