I have a request type with a custom field (customfield_12401) (type Select field Single select) and then a scriptrunner issue picker field (customfield_14700). Customfield_12401 is filled in the iss...
Hi there, I'm working on a active workflow created from scratch and I would like to set transitions 'Close' and 'Cancel' so that they can be available on the customer portal. But the option ...
When we reply to an email posted ticket, our customer can post another answer directly from that email. The problem is that, sometimes, we can't see this answers on Jira. We setted as email t...
I need to close related issues from Jira Service Management when a sprint is closed in Jira Software. How to do it? As i did now and it doesn't work (see screenshot).
We use Contact Form 7 and all the settings are correct. I tried sending it to a different mail and it works fine. What can be the problem here?
I have created a new classic project in Jira Cloud and need to know how to limit the status (or columns) available to just those in the board. these are the dropdowns that allow me to move the jira t...
Hi Experts As we all know ticket search is not good in JIRA ServiceDesk Customer portal - right now if we specifically provide issue number with key(IT-123) - it searches while it doesn't if we only...
I can't find the supported browsers for Jira Service Management (Cloud). I am assuming it is the same as Confluence (which I managed to find https://confluence.atlassian.com/cloud/supported-brow...
Hello, I'm trying to integrate JIRA Service Desk and JIRA Software (two different URLs) Can this be done? Should I install use a thrid party app from marketplace for this? If so which app will get th...
Hello, I have two users in one project and I would just like these users to be able to see the tasks assigned to them and not all the others task from the project. Could ...
I'm getting ready to deploy the Customer Portal into my internal helpdesk operation. It looks pretty basic now, but that's fine. I can't see the name of my requests. It looks like the request name i...
What size should an avatar for a project be ?
I have created a issue type that requires the Requestor to select an Approver. This part seems to work fine and I can even get JSD to send the Approver a email notification. The problem i...
We like the simplicity of the Service Desk Widget. However, we're unable to use it, because it places itself over an existing chat button on our front page. We're unable to change the location of the...
Do you have follow up questions from one of our lighting talks? Well you've come to the right place. In the coming months we'll be offering various lighting talks on the topic of Jira Service Managem...
I want a reliable re-open report to track tickets that works in tandem with the automation rule: When a customer comments on a closed request → then reopen the request So far we have been usi...
I'm new to Jira and am currently working on setting up our change management workflow. I see we have an approver and CAB field available but I am struggling to understand how to update the list of ap...
Update! The High Velocity Badge Contest concluded on December 31. Thanks for participating! Look for more opportunities to earn badges related to Jira Service Management near Team 2021 (formerly Summ...
Working on setting up Jira for my org... We want to set up the GSuite but aren't ready for it to email everyone accounts. Which it looks like it does? Is there a way for it not to email? Or am I mis...
A few weeks ago, i have createad a automation rule to set a specific approver in my tasks. This change should only be applied to one single project, but something went wrong and it was appl...
Hi Is it possible to have "No one" selected when creating a new request via the customer web portal ? Thanks Thomas
I would have some more information from the customer, but i don't add fields to widget. What fields I can use to "Customer request form"?
Hi, Is it possible to force time registration in Next-Gen projects? So that Agent couldn't close the issue if he didn't log any time? Regards, A
We have an integration that is changing the status of an Incident to Completed, but isn't setting the Resolution field. Resolution field is normally chosen in the Resolve Issue Screen. Unfortunately,...
Hi, I was wondering what is the best way to install Jira SD alongside Jira Software that we already have. This article suggests installing Jira SD as a Jira Software plugin - https://confluen...
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