Hi Atlassian Community, I’m Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center ...
I was using the widget add-on till yesterday, it stopped working suddenly. I saw in other posts that the add-on needs to be uninstalled and reinstalled, I'm not sure if I am able to do this myself or...
Hi All.... I stumbled into an Issue when I started to explore Create Issue rest API Usecase : I need to create an Issue in with Request Type value With lots of search over the internet, I...
I'd like to create a weekly recurring issue in my Service Management Software Helpdesk, but by the looks of it, I can only do this by using an add-on? If I have to use an add-on, do you know o...
Hello, I am using JIRA ServiceDesk(Jira service management), I have an issue with article search from portal. I am able to search and get the articles from the respective portals of...
We are doing the long term trial of Jira Service Management and would like to test connecting our GSuite to Jira Cloud. During the sync process, it states that Atlassian will send an Invite Ema...
Need to analyze the use of ScriptRunner within JSD application.
Hi Everyone, I'm currently experiencing an issue with the Create button in my classic service project. When agents as myself go to create a new issue, will fill out the fields required and u...
I am looking to receive an email or notification when an email request is rejected due to the user being inactive.
I am wondering if I have multiple organizations, each having their own customers (from my understanding, they should be the persons that work in that organization, please correct me if I'm wrong), ca...
Hi there, Currently it could take multiple internal comments before we come to a resolution of a reply for a customer. Is there a way to notify the customer that a team is currently investiga...
Hey there, is it possible to change the text "Kontaktieren Sie uns zu" in the Service Desk portal? I have not found the settings to do this by now. It's just about the kind of language we have with ...
Looking for some help.. We have recently moved from 8.1.0 to 8.12 datacenter and everything seems to have gone well enough. We use the 'Schedular' option on projects to plan work. The option remai...
Hello everyone! We have been using Customer Portal in our company as a way to allow users/customers to check the status of their tickets. However, we noticed that once the resolution is set for th...
Dear all, I am working for a customer who has a Jira cloud Instance running in prod. We have setup different Jira service desk request and automation rule in order to cover customer needs. Followi...
Hello everybody, I am looking to create a custom field. When an agents wants to create a ticket, I want him to pick an organisation and a customer. Is it possible to create a dropdownlist with all...
Hi, When I configure my instanse on reverse proxy, I do not get any pages on portals. I added admin user to application server, I started to get the page but cannot see any ticket templates....
Hi there, I created an own Workflow for our Service Desk, which works fine so far. However, I noticed that now one cannot select the kind of solution when transitioning a ticket as "Done" (or in Ger...
Hi there, The point is that we want to assign ticket automatically according to consultants skills. Is that even possible? I´ve found out this KBA but have no idea what means the "plan" ment...
Hi there! This is not the first time I have encountered such an error, when a customer sends a request by email to ServiceDesk Project, and he gets an error that he does not have permission for th...
How can I get a list of all the post functions, validators and conditions from all the workflows in a Jira instance? Doing this manually is a pain and time consuming, so I was wondering if there is a...
The status of an issue is not changing when you are responding to customer or resolving the issue. The above is observed when the user making the change is both assignee and request participant. Su...
i want to know if we can update the jira service desk offline ???
I am trying to make a created vs resolved vs outstanding items report where the following is displayed: Created: Whaveter tickets where created in a month, (eg., october 2020) Resolved: Whatever ti...
We have a custom import and it works without problem when invoked manually while it doesn't run at all when schedule using cron expression. My cron expression is like So how can I troubleshoot ...
User | Count |
---|---|
21 | |
13 | |
8 | |
8 | |
7 | |
7 |
Subject | Author | Posted |
---|---|---|
Friday | ||
Thursday | ||
Thursday | ||
Thursday | ||
Thursday |