Community resources
Community resources
Community resources
Jira Service Management
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How about community, Does anyone know why the following error appears in Insight. Not if it affects when linking a CI in the ticket, it is duplicated, but only one option can be accepted.
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Hi all, I have created a manual automation rule, this will be used to update existing tickets, however the rule fails to be shown in the automation section within the Issue. All I get is a ...
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Is it possible to create different survey format under the same project 1 Create separate surveys for incidents and service requests. 2 Create surveys with multiple question types like...
- Question
- cloud
- jira-service-management
- survey
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I would need some information about Internal and External comments feature of Jira Service Management: In our environment 1 team is responsible to manage all the Service Requests. From custom...
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I have created a custom calendar for just the weekend issue management (Friday, Saturday, Sunday). Does that affect the startOfWeek(), endOfWeek() functions? How so? And how d...
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There is a Time tracking field in Jira Service Management / Project Settings / Request types. Is it possible to add another one as a custom field? We can use Number but it would be better a real Ti...
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Just need to create a very simple report: must include the date of everyday and then for every employees the total time spent from Work Logs. Can't seem to figure out how with Report / Series. &nbs...
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In Jira Service Management, we need to export to multiple PDF (one PDF by Organization), all the Work Log of a specific week. Each PDF need to include: All Work Log details (date, description, total...
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I have setup integration between Opsgenie and a Salesforce Developer Environment. I want to retain the ability to open, update, or close an alert/case in 1 environment and it will change the co...
- Question
- cloud
- opsgenie
- salesforce
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I'm creating an Automation to assign new ticket to a specific Sprint (Claims detects for cosiderati) but that option is not available - can this be done?
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When I extract the data on a excel spreadsheet the SLA column is not in a hour format, the cell is on general format. Is it possible to change that? So I can work with the data in Power BI. Thanks i...
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We would like to setup reminders for equipment maintenance on specific dates and/or scheduled basis such as once every 6 months. The equipment is stored as insight objects so it would be useful if t...
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Have anyone integrate Jira Service Management with SalesLogix?
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Hi, I've created a condition on a transition that says 'Fix Version' must be populated in order for the transition to be available and execute. It works fine in that the transition is only vis...
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Hello, We are migrating to Cloud and brainstorming different ideas on how we can make our JSD more of a "Case" ticketing system, instead of it being "project" based. We want our customer to open a t...
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Hello good afternoon. I have had problems when trying to configure the creation of tickets in my JSM portal natively, from an office 365 email. I attach the error image here. We can enter the mail...
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We have a Jira Service Management Project A which collect customer tickets. If we cannot resolve a ticket in Project A, we escalate by creating a ticket in Jira Software Project B, then link both tic...
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Hi Everyone I'm working with a Jira service Desk projects. From the issues raised by costumers in the service desk, we create Jira software issues that are linked. There are some automa...
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How would you setup the Level 1 - Level 2 and Level 3? For example: Level 1- Level 2 would be a JSM project Level 3 would be a Jira Software project We would add a field Level 1/Level 2/Lev...
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After adding the License of Jira Service Management and trying to install it. The following error message appears: "An unexpected error occurred. Refer to the logs for more information." But the ca...
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Hi, Can someone explain to me why in my JSD portal it appears that I have duplicated accounts for same customers, both should be with one and the same email, but for one the email is visible, for th...
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I get an error "ug:4d9d9df7-414a-402e-967d-995c01586224" cannot be assigned issues. How can we figure out or map, that for which user they are talking about? Is there any API or anything that can we...
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Is it possible to select certain information in the content of an incoming mail, and add this info to a custom field and / or to the header in outgoing mail?
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Alguem sabe informar se é possivel adicionar a opção de avaliação de satisfação do chamado na tela do canal de suporte? Tipo: tem como deixar como uma mensagem automática, pra quando o chamado ...
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Hi Guys, I would like to set field help text or field information something like in below image, which will show up only when the user clicks on it. I know that it is possible to set field hel...
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