Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation mail to organization

Laurens Coppens Community Leader Nov 20, 2020

Is there a possibility to send an email through automation to an organization?

We tried smart values like {{#issue.Organizations}}{{#users}}{{emailAddress}},{{/}}{{/}} as suggested in https://codebarrel.atlassian.net/browse/AUT-475 but this doesn't work.

1 answer

0 votes
Jack Brickey Community Leader Nov 20, 2020

I have not played w/ organization in Automation. I found this thread that would indicate it is possible - Smart-value-for-Organization . See if it gives you some clues. Note the ticket you posted wasn't calling out a syntax that works but a suggestion of what it might look like.

Laurens Coppens Community Leader Nov 20, 2020

@Jack Brickey 

Thanks for the reply.

Smart values do actually work like 

{{issue.Organizations.name}}

But not for mailing to it in automation.

If you request issue.organizations you only get an id and a name, not the content of its organization.

Not sure if it is even possible what we are trying to do 

Jack Brickey Community Leader Nov 20, 2020

thanks for the confirmation. I have not idea if it is either but my guess would be no. I would suggest reaching out to Atlassian support if you don't get an good answer here.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,735 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you