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Automation mail to organization

Laurens Coppens Community Leader Nov 20, 2020

Is there a possibility to send an email through automation to an organization?

We tried smart values like {{#issue.Organizations}}{{#users}}{{emailAddress}},{{/}}{{/}} as suggested in but this doesn't work.

1 answer

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Jack Community Leader Nov 20, 2020

I have not played w/ organization in Automation. I found this thread that would indicate it is possible - Smart-value-for-Organization . See if it gives you some clues. Note the ticket you posted wasn't calling out a syntax that works but a suggestion of what it might look like.

Laurens Coppens Community Leader Nov 20, 2020


Thanks for the reply.

Smart values do actually work like 


But not for mailing to it in automation.

If you request issue.organizations you only get an id and a name, not the content of its organization.

Not sure if it is even possible what we are trying to do 

Jack Community Leader Nov 20, 2020

thanks for the confirmation. I have not idea if it is either but my guess would be no. I would suggest reaching out to Atlassian support if you don't get an good answer here.

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