User unable to access service portal

[jfrasher]

Hi:

We have a service project set up but when one user attempts to access it, the page shows that he has no access to that portal.

I followed the support article but when I go itno the project settings >customer permissions, I receive an "Unable to load this page error".

Anyone have any ideas on how to get around this?

[Jack Brickey]

I would suggest trying a different browser to check the permissions. Unsure why you would not be able to access the permissions page if indeed you have admin permissions.