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User unable to access service portal

Hi:

 

We have a service project set up but when one user attempts to access it, the page shows that he has no access to that portal.

 

I followed the support article but when I go itno the project settings >customer permissions, I receive an "Unable to load this page error".

 

Anyone have any ideas on how to get around this?

1 answer

0 votes
Jack Community Leader Nov 20, 2020

I would suggest trying a different browser to check the permissions. Unsure why you would not be able to access the permissions page if indeed you have admin permissions.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
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