I integrated Jira Service Desk/ Service Management (enterprise) with Opsgenie with Webhook and I configured all the alert actions rules, but it only creates an Opsgenie alert from a Jira issue and not vice-versa.
I would like it to work both ways. When creating an alert in Opsgenie or when receiving an alert in Opsgenie from a monitoring tool (such as Grafana), this alert to be forwarded to Jira or an incident to be created in Jira.
In alert's activity logs I get the message:
Could not send [createIssue] action to JSD [... ]. Reason: 302 FOUND Found
Could you please advise on this? We need it to be bi-directional.
Thank you in advance.
My name is Liron and I'm a product manager on Jira Service Management cloud . This capability should indeed work. For us to be able to help you properly, you would need to raise a support ticket. Are you able to please do this and let me know how you go?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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