I need your advice on the best practice method for adding tracking of tickets for a new client we've taken on. In other words, we'll now be tracking support ticket for an external company in addition to our own internal users.
I think I need to create a new project, instead of adding an organisation to an existing project?
I need help in setting up a new project. I've forgotten how to do it.
We've taken on a new client, called ABC Technologies, and will begin tracking support tickets for them.
I have created a new Project, called ABC, but can't add, and invite, the individual users.
I think I need to add an Organization, but not sure how.
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