How can I add specific email domains so that I can block other domains?

[Didem Aksaray]

Hi All,

We're using JIRA SD Cloud and we want to turn customer emails into support tickets. We'd like to create a white list to allow our customers to send such emails so we need to add their domain addresses into the white list. On the other hand, we'd like to block any other user from other domains.  For example, we want to get requests via gmail.com but don't want yahoo.com users to reach and send request via an email.

We tried to configure that as given on that page: https://support.atlassian.com/jira-service-management-cloud/docs/how-are-domains-added-to-the-permitted-list/  

However, we saw that this does not work. Is there any other setting page we need to take into account? Where / How can we configure an allowance list for specific domains?

Thank you in advance.

[Jack Brickey]

you might find this article to be a good read - Restrict-the-creation-of-tickets-of-your-Jira-Service-desk-Cloud 

[Dirk Ronsmans]

Hi @Didem Aksaray ,

the whitelist doesn't work that way. Adding the domains to the whitelist makes sure that these always pass and never get blocked.

There is currently no way to add a list of only allowed domains.

You could look in to https://jira.atlassian.com/browse/JSDCLOUD-868 but it is regarding signup (which could cover the same use-case)

[MP ADMIN]

Can you add a rule on the mail server that any mails from your whitelisted domains are stored into a special folder. And then just read this folder with the mail handler? 

Just a workaround but maybe this could work for you.