Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Is there any option to integrate/associate JIRA tickets with JIRA SD requests? Edited

Didem Aksaray
Didem Aksaray Nov 20, 2020

Hi,

 

We're using JIRA (on premise) and JIRA Service Desk (on Cloud). Is there any way to integrate two systems since one of them is on premise whereas the other one is on Cloud? 

We basically want to associate JIRA Service Desk requests with our internal JIRA system so that developers work on that?

Answer
Watch
Like Be the first to like this
98 views

1 answer

0 votes
Dirk Ronsmans
Dirk Ronsmans Community Leader Nov 20, 2020

That should indeed be possible, you can link cloud and server products together.

https://confluence.atlassian.com/cloud/link-to-server-products-from-cloud-744721656.html

Once you have the application link set up you should be able to reference/link issues between both.

View More Comments
Didem Aksaray
Didem Aksaray Nov 27, 2020

Hi @Dirk Ronsmans . We managed to connect JIRA Service Desk and JIRA Software. However, even though they're connected, it looks like two systems don't see each other. We cannot see JIRA issue keys while we're trying to link. What would be the reason?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Kate Clavet
Kate Clavet
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you