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Is it possible to have a Service Request open an external link rather than creating a ticket?

Hi all,

Currently we use a system where New Starter requests automatically open into a Microsoft Forms page where users submit the required information and then we receive everything required for the new starter via email. We would like to do something similar with Jira, however I cannot see ways of allowing questions with multiple custom configured checkboxes etc. and the MS Form is very easy to manage and update as required.

Please could you advise if it would be possible to make a Request Type where the ticket links out to an external URL rather than creating a ticket itself? Or if that is not possible, any in depth resources on creating custom fields to replicate this MS Form?

Many Thanks,


1 answer

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Answer accepted

Never mind I figured out the custom fields and it is easier than I first thought! :)

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