Currently we use a system where New Starter requests automatically open into a Microsoft Forms page where users submit the required information and then we receive everything required for the new starter via email. We would like to do something similar with Jira, however I cannot see ways of allowing questions with multiple custom configured checkboxes etc. and the MS Form is very easy to manage and update as required.
Please could you advise if it would be possible to make a Request Type where the ticket links out to an external URL rather than creating a ticket itself? Or if that is not possible, any in depth resources on creating custom fields to replicate this MS Form?
Hi, could you please explain what steps you exactly did to get the solution?
I would like to have different request types but not all af them should create a Jira ticket.
For example the request types "Technical support" and "Report a bug" should create a ticket, but the request type "Suggest a new featuere" must refer to a different URL (outside of Jira) beacause we use a different solution for new features. Do you know if this is possible?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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