E-Mail is processed yet not issue is created

Jan-Niklas Staffa November 20, 2020

The mail handler is processing incoming e-mail successfully, yet no issues are created.

What steps are possibe for an error analysis ?

2 answers

0 votes
Jan-Niklas Staffa November 23, 2020

Hmm...withoud restarting or doing anything, e-mail processing now works again. Strange.

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 20, 2020

is there anything in the email logs? project settings > email requests > view logs

Jan-Niklas Staffa November 22, 2020

Hi,

in my service desk project under project settings > email requests there is no option "view logs". I can however see under Administration > Applications > Service Desk > E-Mail Requests see the protocol of the email adress. Everything looks fine there.

 

2020-11-23 07_50_38-E-Mail-Anfragen -.JIRA.jpg

 

In a google search i stumbled upon these errors:

https://confluence.atlassian.com/jirakb/jira-service-desk-stops-processing-emails-827122816.html

https://confluence.atlassian.com/jirakb/jira-service-desk-stops-creating-tickets-from-incoming-email-829037111.html

 

Will now try to restart the server.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events