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E-Mail is processed yet not issue is created

The mail handler is processing incoming e-mail successfully, yet no issues are created.

What steps are possibe for an error analysis ?

2 answers

0 votes
Jack Community Leader Nov 20, 2020

is there anything in the email logs? project settings > email requests > view logs

Hi,

in my service desk project under project settings > email requests there is no option "view logs". I can however see under Administration > Applications > Service Desk > E-Mail Requests see the protocol of the email adress. Everything looks fine there.

 

2020-11-23 07_50_38-E-Mail-Anfragen -.JIRA.jpg

 

In a google search i stumbled upon these errors:

https://confluence.atlassian.com/jirakb/jira-service-desk-stops-processing-emails-827122816.html

https://confluence.atlassian.com/jirakb/jira-service-desk-stops-creating-tickets-from-incoming-email-829037111.html

 

Will now try to restart the server.

Hmm...withoud restarting or doing anything, e-mail processing now works again. Strange.

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