I have an Equipment object schema with a Devices object type and an Employee object schema with a Person object type. The Person object type has an 'Allowed Devices' reference attribute th...
Good Morning. I would like to learn more about Jira Service Management as Admin. Are there any free courses available? What is the best way to learn it? Thank you for your time
This is the warning message that I receive: There was invalid HTML in the message body that has been removed. If you're posting a link, add the hyperlink using the editor.
Hi All, I just assigned few users in my org as Viewer role. They can get to service desk, login and all but cannot submit ticket. They get msg Couldn't send request. (Screen shot is atta...
We need to create multiple sub-task tickets, in same project, when a Bug ticket is created. Each sub-task will have a different summaries (part of it will be the summary of the Bug ticket), dif...
I want to create a new request type to insert an approvals step into a process. There are a few custom fields that I need on the form, that I cannot figure out how to apply onto the Request ...
Usuário não está recebendo notificações para Jira Service Management. Demais usuários recebem notificações normalmente.
Out of the below 4 required fields (I made them required) , I want to make the 2 circled ones as required during closing ticket , but they show as required for ticket creation itself. Any idea ...
Hi there There is 1 request and 3 subtasks attached to it The condition I want is all subtasks closed? If yes, close the main task, if no, it cannot be closed.
Good Morning, I am hoping someone can help. I am creating a single long conditional form for multiple applications. We use conditional values to open up different sections of the form based on...
Hi, We are looking to update our workflows within Service Desk but do not want these to affect the previously closed tickets and cause them to be in an "Open" status again. We currently have two wo...
To add a field on a Request Type it also needs to be added to the Create screen of the linked issue type. This however is not always what I want. I have several "helper" fields that need to be set ...
We've been trying to test out the new Incident Management feature in our sandbox environment, but keep running into errors that pop up on tickets. We opened a ticket with Atlassian support and ...
i got a request to evaluate the effort to connect Jira ticket system with Omnitracker: goal is to create an asynchron interface between both systems from omnitracker point of view there are ton...
hi, i want to add custom field called "Site" on automation email for customer. is it possible to add it to automation email ? i try {{issue.[CustomField].Site}} but it doesn't work, Site : ....
Hello Atlassian, We need to change the "Resolution" field of all the incidents that we have closed. We can do it manually for each one, but we would like to do it automatically for all of them. It's...
Hi Guys I have a problem, when I am creating a Article Usage Report I see on the first page a report list where I have 2 columns "Problem solved with article" and "Article views from Portal" column....
Hi, i want to make a automation sent email. Dear [requester], The ticket you have been submitted has been resolved Dear ${issue.reporter.name}, The ticket you have been submitted has been resolv...
I would like to see the email address of the reporter without having to go into User Management. (Not being able to see user details on my Issue screens, or at least link to the user's page, is a poi...
I need to move the below highlighted “Linked Issues” field from bottom section to the top section where all other "visible fields" are displayed. If you have any idea please let me know. ...
i am using zabbix5.4 and jira service management4.17. i try to use zabbix's media-"jira service desk webhook" to create tickets in jsm. now i can create tickets and i can pass the values of Summary...
Hi there, Just trying to understand how we are going to work when we move to JSM. We have Support Engineering Teams in Sydney, Vancouver and LA. Obviously we will want tickets to route t...
We recently split our JIRA environment into two instances and delete the projects from the other other team. When looking up users, the data from the portal customers show up in our dropdowns. ...
Hello community, I would like to know how I can add a new form function to the notifications.
Does anyone know why the complete menu does not appear, in section 1 previously the section of queues and other options appeared and in section 2 we had the option to respond to the client, attached ...
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