Need to make few fields required on closing ticket only, not during create ticket

[Sasmitha Chalamala]

Out of the below 4 required fields (I made them required) , I want to make the 2 circled ones as required during closing ticket  , but they show as required for ticket creation itself. Any idea how to change it to make them required only for ticket close and not for ticket create?

[Mark Segall]

Hi @Sasmitha Chalamala 

You can go a couple ways with this:

1. If they are only completed during close, you can remove from the create/edit screens and add to the final transition screen
2. If they may be filled out during, you would want to create a validator on your final transition.

[Sasmitha Chalamala]

Hi, thank you for the response. Your second suggestion is better for us. Can you give some screenshot that shows where to create a validator.

[Fabian Lim]

Hi @Sasmitha Chalamala

Take a look at this video tutorial: https://youtu.be/RIKYX-z4meM

Which shows how you can combine a transition screen with a validator.

Regards

[Sasmitha Chalamala]

Hi, thank you. I was able to follow the steps till I came to the below options. I do not see the below "Fields Required Validator" option in my list of options. How do I get this option?

[Sasmitha Chalamala]

Hi, in my previous comment above , I said I do not see the "Fields Required Validator" option. But I could do the same in a different way by selecting the insight option and adding below groovy script per the instruction there.Then I followed the remaining steps in your video at https://youtu.be/RIKYX-z4meM

I also tested that the new popup came (screenshot below) when i tried to close the ticket. But when i hit the "Close" button in that popup without entering any values in the 2 highlighted fields, it just closed without giving me the error message I set up.

Can you see if the below groovy script is wrong ? I used the correct "ID" for those fields.

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import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.fields.CustomField;

def value = issue.getCustomFieldValue(ComponentAccessor.getCustomFieldManager().getCustomFieldObject(10302)); // Change ID to the correct one

if !(value >= 0) {
return "Required!";
}
return true

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