Add a Custom Field on a Screen using for issue.reporter.emailAddress

[AJohnston]

I would like to see the email address of the reporter without having to go into User Management. (Not being able to see user details on my Issue screens, or at least link to the user's page, is a point of frustration.)

I've been looking at various articles and questions, but I haven't found a definitive way to do this. (Could this be because of the GDPR changes? Am I a day too late?)

I've created a custom field following this guide (Skipped step 1, since I want to access a smart field/data that already exists): https://community.atlassian.com/t5/Jira-articles/How-to-show-additional-information-about-users-on-tickets-by/ba-p/1901647

I'm not sure User Property Field is the correct field type to use. I'm also unsure of how to format the property. I've tried: Reporter:emailAddress, and issue.reporter.emailAddress. I also tried using automation rules to fill it in, but that didn't work.

(I'm new to Jira, but have come from other ITSM systems, so I'm both lost and not lost!)

Note: I only want this in one project. The field isn't set to be global.

[Piyush A (STR) · Accepted solution]

Hi,

You may opt additional field and using automation display the email address using the below rule

[Piyush A (STR)]

@AJohnston 

[AJohnston]

When I tried to do that, the field I wanted to assign wasn't available. It could be because I am using the wrong field type.

Custom Field

The default values I've tried are "Reporter:emailAddress" and "issue.reporter.emailAddress". (I've tried with and without curly brackets, and changing up the capitalization on Reporter and Email, jic it's case sensitive.)

Question: Is it okay to have a default value assigned to a field that is modified via automation in a When Issue Created ruleset?

Automation

This is what I tried under More Options:

{
    "fields": {
        "Reporter Email": {{issue.reporter.emailAddress}}
    }
}

[Piyush A (STR)]

Since you just want to display the email address, so I made it to a text field Not to an user property field. I’ve not yet used user property yet so you may create another field as text and make it read only  and then use automation to write the email address to it

[AJohnston]

Changing to a read-only text field did make it show in the automation field selection dropdown, so thank you! I do want to know if I had the formatting correct when I was trying to do it the advanced way.

For posterity!

---

1. Create a Text Field. (You won't be able to add a default value.)

2. Create TWO automation rules. One for each When: Issue Created and When: Value Changes.

When Value Changed config:

Edit issue fields for both:

{{issue.reporter.emailAddress}}

If you change the field, you will have to refresh your page (or go to another ticket, then come back) before you see the change.