Move a field from Hidden section to Visible section

[Sasmitha Chalamala]

I need to move the below highlighted “Linked Issues” field from bottom section to the top section where all other "visible fields" are displayed. If you have any idea please let me know.

[George Stoyanov _Nemetschek BG_]

Hi Sasmitha

If  I get your problem right, you are configuring a service request fields that you need to be visible on the portal.

If  this is the case, then you can not do this for linked issue with the standard Jira Service Management functionality. You must use an App for this, you can try  Advanced Portal Reports for Jira Service Management.   where you can expose not only linked issue fields.

I hope this will help

George

[Sasmitha Chalamala]

Hi, thank you for the response. Our company has the on-premise version of Jira ServiceDesk. Whom should we contact to get that tool you suggested ?

[George Stoyanov _Nemetschek BG_]

Hi

Just go to the Atlassian Marketplace. Here is link to the App

https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-jira-service-management?tab=overview&hosting=datacenter

If you need more support with the App you can us  the support portal here :

https://tools4teams.atlassian.net/servicedesk/customer/portal/1.

Regards