Have a automation to say if the ticket is linked and duplicated by is select to resolved the duplicated by a ticket with same fields as the duplicate ticket. Having issues with the additional ...
Currently, once project lead is assigned, all the open tickets automatically get assigned to him/her. We do have multiple help areas and each help area has its respective assignee. Any way to assign...
We are standing up a new service desk system, and it would be helpful if we can add general notes, help text, or a check-list to support our agents and the actions they are supposed to take in the sy...
Hi, we’re re looking to use Jira service management to automation some IT request, when creating a form is it possible to automate certain sections of the form. Lets say the form...
I enabled the notification, the test approve email arrives, but approval does not receive it any advice? Thank you in advance
Hi Community, We studie to use Jira Service Management in our Company. I have a question about Atlassian Access. For enduser connection we need to cost Atlassian Access? thanks for your...
Hello - we work with clients and our clients are Atlassian users with seats in Confluence (so they can only see their projects information) however we also want to add these users to Jira Service Man...
When trying to create an issue or link and existing issue from Jira in the Incident Opsgenie, several projects are not available.
I have an insight object with an 'Owner' User attribute and a custom User select field 'Current Owner'. I am trying to filter an Insight object field so that only objects where the Owner and Cu...
I am relatively new to Jira servicemanagement en still evaluating if it fits our use. I managed to find most things, but the following is still a problem. I don't want a public site for customers. I...
Hi ! I want to remove the 501 character limit that my users see when entering text on a Service desk portal form My jira.text.field.character.limit is set to 32767 I created a Text ...
Hi Guys, I have a customer request portal to onboard users in one of application, once the user is created, the ticket should be resolved & notification should be sent for that to requester. Ho...
I've searched through the community but all tips and instructions don't seem to help. The problem is that irrelevant KB articles keep showing up when you access the KB articles from an issue. ...
Hi, I'm trying to create a report on the dashboard that will simply list our 5 priority levels, and then the percentage of them that were completed within our set SLA's I've currently created a fil...
Hi We have a Customer Portal designed in 3 different languages. The translation of the Request Type description is not working in the agent's ticket view. For example, a customer opens a...
I am based in the UK so use the date format dd/mm/yyyy. Jira is configured in the general setting with this format. However, if i add a date field to a Form, it reverts to the mm/dd...
Hello, I am currently doing a test migration and stuck with an error regarding group ERROR ITMS project-export Group reference could not be found. Check if the group reference: "JIRA Suppor...
Hi, we have many german customers and would like to change the text on the login page for the portal. It says in german "Im Hilfe einloggen". Where can we change this?
I am trying to add post function in Jira workflow to copy attribute value of Insight Object (added as custom field in the issue) to Summary field in the same issue. Is there a simple way to do it? I...
I need to add a subtask for manager submission of additional details needed by the help desk for new hires
I am trying to use automation rules in service desk project to auto update a custom field we have for our agents. This field needs to be updated with a field value in JIRA software project and this n...
Once the Customer Feedback Satisfaction is turned on, who will receive the request to provide the response? Will it go the reporter, or all of the request participants, if so can this be restricted t...
Hi all, I have an Insight object with an attribute "Groups" which contains one or more user groups. Is it possible to use {{lookupObjects.Groups}} as a smart value in the To: field of a Send Email ...
Looking for a way to create a form on the customer portal that lets a user pick a computer with a cost and additional components like monitors, docking station, etc, and associated cost with a runnin...
Is it possible to pull Groups and Request types from one Jira Service Desk Project into another Jira Service Desk Project? *Example: We have 2 Jira services Desk that we use. One as our...
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