Hi, I am a cloud user and I want to show Dynamic values in a field based on customer's mail id. Suppose A customer is raising a request and if customer's mail id ends with "@support" then they sh...
We have a new employee onboarding process where a JSM request type called "Onboard Employee" has been created and is available from the customer portal. This type view has a Jira Form linked to...
Where to find the SEN number in Jira service management? Please guide me. And what is the annual premium subscription plan for Jira service management?
Hi there, I have followed the information found here Limit Assignee to member of Assignment Group (atlassian.com) and based on the 'Assignable Group' value selected in the drop down box I do have ...
Hi, Can we have cascaded drop down in JIRA cloud, I mean if I select a value in one drop down, next drop down will populate accordingly Can i achieve it without using any addon.
Hi team On JIRA service management portal, I have a two request types called "Feedback" and "New change" On my Feedback form I have a issue picker field(Script runner field) called "Change ticket l...
I am creating a Bot which would automatically create Service desk tickets on JIRA but while i am using raiseOnBehalfOf on my Request It provides me the following error "You do not ha...
Dears, How can I search for issues commented by certain user even basic or advanced BR
what is the best way to migrate the data from a non-Atlassian service desk product to Jira service management? The client has Maximo service desk (IBM) and would like to move to use Jira ser...
Hi, I am working for an organisation x and have setup 3 agents for organisation y. I have been set myself as an org admin and i have invited 3 users in the Service Desk Team role for the same project...
Hi all I have 2 project A and B. Project A - where all users from LDAP group "Domain users" is customers, because this LDAP group has role ServiceDeskCustomers All work correctly - creation reques...
Is there a way within the Insight Automation to Add and Remove values on an attribute of the Select Type? e.g. Two Automations - If Condition is true Add 'Hosted' value Else if Condition i...
In customer notification comment added to the ticket by service desk agent is showing hidden to the customer. Any Suggestion what may be the reason ?
I can't get to my Trello boards, which I desperately need for my work. My old Trello password is "incorrect" for some reason. I have gotten as far as being asked for a two-step verification code wit...
When working with Automation, it’s common that when working with a Service Management project we encounter a problem that needs to be resolved in a non conventional way. Today I’m here to sho...
When we use the Outlook plugin "Send to issue" option and select an issue, we can see the Asignee field and modify it at the time if we want. When we are using the plugin to "Create Issue", however,...
Hi Is there any magic JQL to find out the time a ticket breached it's SLA? I am keen to understand what windows of time we are missing SLA Thanks J
I can see how to delete issues coming in form specific "Reporters". But I cannot find how to auto-delete issues addressed to certain email addresses. I need this to eliminate issues sent to groups.&n...
good morning I have a field called in review, when other users are going to assign a user to be able to assign a reviewer of the issue, a lock appears which does not let them see the emails of the p...
After creating and issue, we need to fill in the details there is an option called "category" When I click I receive the message No matches found. But I cannot find anywhere this option in order to ...
Hello, everyone, I have a project where fields from Jira tickets have to be exported to Excel in order to forward this data to financial accounting. It would now be important to somehow mark the tic...
Olá, tenho uma dúvida sobre um usuário desativado no Jira. Este usuário é o criador de algumas solicitações em um board. E o mesmo usuário tem uma conta atual com e-mail atualizado. Gostaria d...
Hello, Is it possible to add in the Customers' requests list other fields than the "default" ones? Regards, Mihai
How do I set up automatic reply with a generated ticket number that will be sent to the customer? How do I set a picture for a n organization? Are there extra costs to using the knowledge base (Con...
Case: Team A uses Jira (id@teamA.com) and Team B uses another subscription of Jira (id@teamB.com) Is there a way to integrate the Jira instance of Team B within the Jira Service Desk instance tha...
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