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JIRA Service Management Free Tier

Hi, I am working for an organisation x and have setup 3 agents for organisation y. I have been set myself as an org admin and i have invited 3 users in the Service Desk Team role for the same project. However, JIRA Service Management is counting my email as a licencee as well and therefore taking the number of licenced users to 4 and moving it to the standard tier. I have been told previously that through some mechanism i can exclude myself from being included in the licenced users. Can anyone please guide me how do i do that? 

1 answer

0 votes
Pramodh M Community Leader Aug 27, 2022

Hi @Vivek Bansal 

It's you and other 3 users adding upto 4 users

Access to a product counts towards the license

What you can do is you will have to remove users from the product access in user administration section under your user 

Remove the user access and keep the admin access

Let me know if it helps



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