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In customer notification comment added to the ticket by service desk agent is showing hidden

Vinay
Vinay August 26, 2022

In customer notification comment added to the ticket by service desk agent is showing hidden to the customer.

Any Suggestion what may be the reason ?

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Jack Brickey
Jack Brickey
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August 27, 2022

If you are the admin can you check Compliance settings...

[yoursite].atlassian.net/jira/settings/products/jira-service-management-compliance

replace [yoursite]

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Vinay
Vinay August 27, 2022

Thanks jack, it’s fixed now.

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