Olá, tenho uma dúvida sobre um usuário desativado no Jira. Este usuário é o criador de algumas solicitações em um board. E o mesmo usuário tem uma conta atual com e-mail atualizado. Gostaria d...
Hello, Is it possible to add in the Customers' requests list other fields than the "default" ones? Regards, Mihai
How do I set up automatic reply with a generated ticket number that will be sent to the customer? How do I set a picture for a n organization? Are there extra costs to using the knowledge base (Con...
Case: Team A uses Jira (id@teamA.com) and Team B uses another subscription of Jira (id@teamB.com) Is there a way to integrate the Jira instance of Team B within the Jira Service Desk instance tha...
We have some products with their own attributes in jira insight. Every object has a warranty date with an end. And another attribute that is a label with: "Valid warranty" "Ended warranty"...
Hi Is there a possibility to disable the auto-fill with the current user in "Raise this request on behalf of", when a new Request is created?
Hi there I've quite the opposite problem of https://community.atlassian.com/t5/Jira-Service-Management/How-to-manage-custom-fields-between-the-Customer-Portal-Screen/qaq-p/1742381 While havi...
Hi Everyone, We currently have about 700 users in our azure active directory (cloud) this is going to double in the next few months. We want to sync all users as "customers" to JSD and have their dev...
Hi. I'm new to Jira service management, and I'm using the HRSM template. As a complete novice, it's taken me a while to work out how to tailor the forms and requests to my company's needs, but I'm st...
Hi Community, I have a field called Organisation and I'm looking to create an automation that sets the field to a value based on their domain when the issue is created. For example if their d...
Hi, I was just wondering how you guys deal with the following: We have a lot of 'generic' users that now use a Service Management license and are meanly used to assign a ticket to a team. Th...
When submitting a form via a portal request the pdf of the form has the wrong time zone as the submitted date. UTC The time zone in the Jira General config is correct. GMT+10 Is there another setti...
Hi I am looking for feedback from the community on incident communication, it will really help me if you can fill in the survey below. Please feel free to provide your comments here as well https:...
This started when our request form maintenance view was updated, the instructions were not showing. Anyone experiencing this too?
Hi Community, I want only Created by Me in this dropdown in the Service Desk portal. How do I do that? Additionally, can this filter be customised to specific ind...
There are two projects. When an issue is created in project A, I want to set up Automation so that the issue is duplicated to project B, and when the status or person in charge of the duplicated...
Hi there, I thought I could just use a condition on the workflow transition to check this, but alas I can't see a way. I have a workflow that goes from Manager to Capex Approval. If the Repor...
Hi, occasionally I transition a large number of tickets, but don't want to watch them (but do want to watch others which I am managing individually). Ideally, I would want to disable (ie. toggle) wat...
We are trying to create automation to share a ticket with an "Organization" at the time the ticket is created (using the "Shared with" field). The "Organization" the ticket is shared with depends on ...
Can a requester of a ticket be an approver of the request or ticket?
I can log in to desktop browser software just fine but the same credentials are not working with the mobile app "Jira Cloud by Atlassian" A screen flashes that says it could not log me in and takes m...
These are internal confluence user accounts that are showing up on the customer list for a service project. They are not listed under "People" in project settings or "Portal Customers" in Atlassian a...
Hello, I think I might have a tough one. I use JIRA Service Desk to collect tickets from other departments, those are then cloned and added to another board(lets call this Board B). When peo...
Seeing an error with the Development details that normally shows on the face of the ticket in the board or in an issue search. Not sure how to resolve it.
I know I can add a template if I create a custom field (paragraph type) and set the default value. But what I need to know if there is a way the user that is going to use this field cannot delete any...
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