what is the best way to migrate the data from a non-Atlassian service desk product to Jira service management?
The client has Maximo service desk (IBM) and would like to move to use Jira service management hosted on Data center.
so we would like to know the best way to migrate their old tickets & solutions & CIs & groups & service catalogs & org hierarchy.
Hi @Aya AlJboor
You will have to try this via CSV Import method by preparing a file in format described here
Export existing issues/tickets from the tool and format / prepare the data for import.
You also have the option to choose Atlassian partners who can help you with migration or the add-ons
Let me know if you have further queries
Help Desk Migration is an automated SaaS that doesn't require installations and migrates attachments and custom fields via CSV file import.
You can run a free Demo migration to check out how it moves data and whether it meets your needs & expectations.