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Automatic reply with a generated reference

  1. How do I set up automatic reply with a generated ticket number that will be sent to the customer?
  2. How do I set a picture for a n organization?
  3. Are there extra costs to using the knowledge base (Confluence) f you are using the free plan of Atlassian?

2 answers

0 votes

Hi @Dirk Ronsmans 

Thank you for you response.

Please see attached of what I see. Basically i cannot do anything here.

Screenshot 2022-08-26 121626.png

Dirk Ronsmans Community Leader Aug 26, 2022

Indeed, that’s normal. 
the default templates can only be sapped slightly and with a few variables. 

Since you are also on a trial you aren’t able to modify them. If you need to do so during the trial to test it you’ll have to contact them with a support request. 

0 votes

Hi @Nolwazi Shebi and welcome to the community!

1. That can be handled using Customer notifications

2. Not possible that I'm aware of

3. According to you'll need to set up a free Confluence plan at the minimum. Unless you go beyond the scope of what's included in the Knowlege Base part it doesn't seem like you'll need to purchase a Confluence license

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