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Delete issues created based on the email "To:" field

I can see how to delete issues coming in form specific "Reporters". But I cannot find how to auto-delete issues addressed to certain email addresses. I need this to eliminate issues sent to groups. 

1 answer

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Pramodh M Community Leader Aug 26, 2022

Hi @DataIO 

Reporters in turn have their email addresses and as an admin, you will anyway have access to emails

Let me know if my understanding it correct

Thanks

I have issues being created automatically as I have associated and email address with Jira Service Management. I can automatically delete messages based on the reporter address or the "From"" field but I cannot figure out how to delete issues created from incoming email based on the "To:" field? 

Pramodh M Community Leader Aug 26, 2022

Hi @DataIO 

To find the issues created via mail 

  • request-channel-type = email

JQL is present 

Identify the issues created via email

Then have a list of user's and respective emails in separate sheet by exporting the users list from the instance.

Now To field repesents the assignee in Jira, search for assignee with user in jira with 

assignee = user-id

Let me know if this helps

Thanks

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