I can see how to delete issues coming in form specific "Reporters". But I cannot find how to auto-delete issues addressed to certain email addresses. I need this to eliminate issues sent to groups.
Hi @DataIO
Reporters in turn have their email addresses and as an admin, you will anyway have access to emails
Let me know if my understanding it correct
Thanks
I have issues being created automatically as I have associated and email address with Jira Service Management. I can automatically delete messages based on the reporter address or the "From"" field but I cannot figure out how to delete issues created from incoming email based on the "To:" field?
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Hi @DataIO
To find the issues created via mail
request-channel-type = email
JQL is present
Identify the issues created via email
Then have a list of user's and respective emails in separate sheet by exporting the users list from the instance.
Now To field repesents the assignee in Jira, search for assignee with user in jira with
assignee = user-id
Let me know if this helps
Thanks
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