Hi, I have created a field called Closed Reason but i can see that field in the Incident Request form. But i don't want to put that filed in the Incident Request form. Please help me out on the sa...
Hi, In our environment, our users submit tickets to Jira using email. Quite often the email sent to Jira support mailbox, contain attachment that are other Outlook emails (approvals for eg.) We ...
Hello! I was wondering what the best method of bulk editing existing rules/automations would be. Can anyone recommend a method or addin? For example, we have a custom field 'Team Assigned' This ...
Hello, We will need a new request form for a new application system. I have created a new Request Type and a new Issue Type. I tried to configure the newly created Issue Type in the newly cre...
Hi there, I have setup an Issue security scheme and associated it with a project. I have assigned a group to the Security Level. When I go to Project Settings and Issue Security I can see the...
Hello We are using at a Service Management Project an aproval workflow. Everything works fine exept,when you get the notification mail the content what should be aproved is missing. It wo...
Hello Everyone, I'm having a heck of a time getting my CSV import to update my Attribute to have more than one Value. An example is I have an Engineer role, and it has multiple people in that field S...
I routinely add customers within the "Channels and People" section. I did this earlier this morning. In trying to add one now, it is not being added. I don't get an error message, I just complete the...
I am creating a form in Jira Service Management and would like to include a way for our clients to upload an attachment. I do not see an option in fields to include an attachment. Is there a possible...
Hello I have JSM tickets with priorities. Can I create different Incidents for priorities of JSM tickets, so they give different alerts in opsgenie Thanks Abe
Hello All, As I understand copying a Forms field populated with a data connection to an existing custom field(by linking) is not possible at the moment. Someone can think of a workaround ? maybe ...
Hello everyone, we are setting up our Jira Service Management and now we have the problem that we cannot assign the tickets to our employees. Do all employees need an agent license or is it...
want to integrate jira with amazon connect for ticketing and customer issues
Is there a JQL query I can run that will give me a list of issues that have violated an SLA (of any kind) in a jira service management project?
My team is considering using the free features included such as, "Service Request Management", "Incident Management", "Problem Management", etc. We already have workflows for a few of these and are w...
My company uses Jira Service Desk Management and I need to produce annual statistics - by tomorrow! Like, total number of calls resolved, breakdown by team completing these, average time to respon...
Hello, I am working on creating a JSM project for one of our teams. They have requested to have email notifications which shows all the details/updates/fields so that the requ...
Hello dear community, I'm looking for a way to link the OOO status from Microsoft Teams to the Jira instance. I'm searching for a method to show in Jira that the user assigned to a ticket is absent...
Hi! I'm trying to automate and update the Summary field to reflect a select list field choice. Below is my expression however I believe there's an issue due to the field name. Field name: ...
Migrar de Jira service desk a otro jira service desk es posible? Como serían los pasos? Otra consulta: Yo necesito que un usuario en Jira service Desk, pueda ver un unico tipo de incidenci...
Is it possible to give someone who doesn't have a JSM license the right to change attributes of assets? The idea is that someone who is not an agent in JSM, but only issues devices can change the ow...
Hi, i've just started a new trial version of Scriptrunner to help me copy an existing project but get these errors: java.lang.RuntimeException: An error occurred while notifying that a project was c...
...ermissionViolation=true
Hi Jira Masters, Is it possible to create an automation with different forms and with respective web requests each? Kindly refer to the image below.
Hello, How to grant rights to a certain customer so that he can modify the status of the tickets workflow in portal ? It's possible ? If yes, how to do it ? thanks in advance, regards
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