Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Outlook message attachment automatically converted to eml format?

NS
NS
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 6, 2022

Hi,

In our environment, our users submit tickets to Jira using email.

Quite often the email sent to Jira support mailbox, contain attachment that are other Outlook emails (approvals for eg.)

We found that in JSM, these Outlook email attachments are automatically converted to eml format and JSM is unable to upload the outlook attachment (another email)

How to do we solve this issue?

Thank you in advance for any points on how to resolve this issue.

Answer
Watch
Like Catalin Nichita likes this
377 views

1 answer

0 votes
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 7, 2022

@NS The email attachments should work.  I have seen this be an issue when the attachment is saved as 'RE: myemal.eml'  What are the email attachments named?  

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events