Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,467,798
Community Members
 
Community Events
177
Community Groups

Outlook message attachment automatically converted to eml format?

Hi,

In our environment, our users submit tickets to Jira using email.

Quite often the email sent to Jira support mailbox, contain attachment that are other Outlook emails (approvals for eg.)

We found that in JSM, these Outlook email attachments are automatically converted to eml format and JSM is unable to upload the outlook attachment (another email)

How to do we solve this issue?

Thank you in advance for any points on how to resolve this issue.

1 answer

0 votes
Brant Schroeder Community Leader Dec 07, 2022

@NS The email attachments should work.  I have seen this be an issue when the attachment is saved as 'RE: myemal.eml'  What are the email attachments named?  

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events