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In our environment, our users submit tickets to Jira using email.
Quite often the email sent to Jira support mailbox, contain attachment that are other Outlook emails (approvals for eg.)
We found that in JSM, these Outlook email attachments are automatically converted to eml format and JSM is unable to upload the outlook attachment (another email)
How to do we solve this issue?
Thank you in advance for any points on how to resolve this issue.