Outlook message attachment automatically converted to eml format?

[NS]

Hi,

In our environment, our users submit tickets to Jira using email.

Quite often the email sent to Jira support mailbox, contain attachment that are other Outlook emails (approvals for eg.)

We found that in JSM, these Outlook email attachments are automatically converted to eml format and JSM is unable to upload the outlook attachment (another email)

How to do we solve this issue?

Thank you in advance for any points on how to resolve this issue.

[Brant Schroeder]

@NS The email attachments should work.  I have seen this be an issue when the attachment is saved as 'RE: myemal.eml'  What are the email attachments named?