My company uses Jira Service Desk Management and I need to produce annual statistics - by tomorrow!
Like, total number of calls resolved, breakdown by team completing these, average time to response, average time to resolution, etc.
Any ideas how I go about this?
Hi @Leanne Bennett welcome to the Atlassian Community!
Start with this KB article: Reporting in Jira
That's a strict deadline, good luck!
And for JSM you have also service specific reports that you can use, and it comes with a couple of default ones, see Setting up service project reports
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