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How to produce statistic reports?

My company uses Jira Service Desk Management and I need to produce annual statistics - by tomorrow!

Like, total number of calls resolved, breakdown by team completing these, average time to response, average time to resolution, etc.

Any ideas how I go about this?

1 answer

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Answer accepted
Dave Mathijs Community Leader Dec 06, 2022

Hi @Leanne Bennett welcome to the Atlassian Community!

Start with this KB article: Reporting in Jira

That's a strict deadline, good luck!

Mikael Sandberg Community Leader Dec 06, 2022

And for JSM you have also service specific reports that you can use, and it comes with a couple of default ones, see Setting up service project reports 

Like Dave Mathijs likes this

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