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can jira service desk directly integrat with amazon connect?

dev patil
dev patil
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December 6, 2022

want to integrate jira with amazon connect for ticketing and customer issues

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Joseph Chung Yin
Joseph Chung Yin
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December 6, 2022

@dev patil -

Welcome to the community.  I don't believe there is an solution at this time.  There is a previous posting on this topic in the community back in 2020 - https://community.atlassian.com/t5/Jira-Service-Management/Are-there-any-integrations-for-Service-Desk-to-Amazon-Connect/qaq-p/1332568

Here is a documentation in regards to AWS Service Catalog - 

https://support.atlassian.com/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/

Hope this give you some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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