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I have created a field called Closed Reason but i can see that field in the Incident Request form

Hi,

I have created a field called Closed Reason but i can see that field in the Incident Request form.

But i don't want to put that filed in the Incident Request form.

Please help me out on the same.

1.PNG2.PNG3.PNG4.PNG

 

Actually that field is mandatory and which i used in the workflow transition

 

5.PNG

Please help me out on the same

final goal is i don't want to see Closed Reason in the Portal view which is mentioned in the below screenshot.

 

6.PNG

 

Thanks,

1 answer

0 votes
Dave Mathijs Community Leader Dec 06, 2022

Hi @Sreenadh Split your screen from the screen scheme into 2 or 3 issue operation screens: Create Issue Screen, Edit Issue Screen, View Issue Screen.

Remove the field 'Closed Reason' from the Create Issue Screen and Edit Issue Screen and only put in on the View Issue Screen.

Hi @Dave Mathijs 

Thanks for the response..!!

I am not able to understood.

1. Do you mean should i need to create Screen Schema for Create Issue Screen1 which is mentioned in the below screenshot. ?

2. Can i create Separate Screen Schema for Create Issue Screen1 ?

Please help me out with little clear so that  can work on that.

Thanks,7.PNG

Dave Mathijs Community Leader Dec 07, 2022

The screenshot above is a transition screen used in 2 workflows.

You need to go to Project settings > Issues > Screens

There you will find the Issue Type Screen Scheme used associated with your (or more) project/s.

Then go the the designated Screen Scheme en duplicate/copy the Default Screen (if there's only 1) into a Create, Issue and View Screen.

Add/remove the designated fields from the corresponding issue operation screen.

@Dave Mathijs 

Please find the attached screenshots

8.PNG

 

9.PNG

 

1.Closed Reason Screen1------Has only one field associated which is Closed Reason

2. Closed Reason Remove Screen----Has no field is there in this Screen

 

10.PNG

 

11.PNG

 

Still i am able to see the Closed Reason field while i am creating the Incident in the customer portal view.

 

12.PNG

Hi @Dave Mathijs 

Can you please check my previous screenshots which i have pasted just now.

Thanks,

Hi @Dave Mathijs 

Did you get a chance to see my response.

Please help me out on the same whether i did the correct format or not ?

 

Thanks,

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