Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,475
Community Members
 
Community Events
176
Community Groups

How do I use the Jira Service Desk Features and will turning them on disrupt my current workflows?

My team is considering using the free features included such as, "Service Request Management", "Incident Management", "Problem Management", etc. We already have workflows for a few of these and are wondering if turning these features on will overwrite or change our current workflows. 

 

Additionally, how helpful are these features? Are they worth diving into, or are you better off creating your own workflows?

1 answer

1 accepted

1 vote
Answer accepted
Dave Mathijs Community Leader Dec 06, 2022

Hi @chuckberry 

These 'work categories' won't disrupt your current workflows.

More info: What are work categories?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM Trial
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events