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Collaborators not assignable

Hello everyone,

 

we are setting up our Jira Service Management and now we have the problem that we cannot assign the tickets to our employees.
Do all employees need an agent license or is it enough if the employees have a Jira license so that the issues can be assigned?

 

Best regards,

Benjamin

 

 

3 answers

2 accepted

4 votes
Answer accepted
Mikael Sandberg Community Leader Dec 06, 2022

Hi Benjamin,

In order to assign a JSM request to a user they need to have a JSM license, there is no way around it. Users that have a Jira license can view JSM requests and add internal notes, but cannot make any other changes to the request. 

1 vote
Answer accepted

@Benjamin Buchwald -

I concurred with @Mikael Sandberg that for JSM issue assignee, one will need to have an JSM agent license.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks guys for your answer :)

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