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we are setting up our Jira Service Management and now we have the problem that we cannot assign the tickets to our employees.
Do all employees need an agent license or is it enough if the employees have a Jira license so that the issues can be assigned?
In order to assign a JSM request to a user they need to have a JSM license, there is no way around it. Users that have a Jira license can view JSM requests and add internal notes, but cannot make any other changes to the request.