Community resources
Community resources
Community resources
Jira Service Management
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Hi, good day and hope all is well. I have a use case here. I am building a JIRA automation so that when a ticket is created by cloning an existing ticket, I would like to automatically clear s...
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Hi the JIRA widget on project settings does not have a option to limit the search results to say top 5 or top2 etc. Is there a way to have this configured for JIRA widget
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I want to manage our customer requests and map them to customers that originate from emails, but we do not want to expose any help portal. Is there a way to do so? Another catch, when I add an email...
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How do we display the follow up jiras for each day on a dash board
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We have created a sandbox and have granted users access to Assets via Schema Roles. The Assets option in the banner within the sandbox is not visible, however. How can this be revealed for the whole ...
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On my workflow, once a team member changes the status of an issue to Denied, I don't want them to be able to change it to anything else, essentially locking at that status so it is escalated to a dif...
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I have this issue with the new embedded alerts in the new JSM Opsgenie merge: In Opsgenie, the hyperlinks were hyperlinks. In JSM they are just showing as text. Is this something we can ...
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hello, i'm having an issue. in JSM, im trying to run a report that shows all of the issues my agents have been assigned to. when i pull this report, i see only names of resolved issues, not all issue...
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I want to edit the format on the notifications the agent gets to show the body of the emails in the ticket description without the format getting all jumbled up. Currently the way our notification sc...
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I created an automation to delete duplicate issues but issues generated in JSM from Opsgenie alert that are duplicated are not auto-deleting. Agent has to manually delete this duplicates. What can be...
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We are trying to track how long an issue stays in specific status. What is the difference between the free app vs the Pro? (What are the limitations of the free version?) Free Version https://mar...
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Hi Community, How to decrease the object attribute (default/Integer) value by 1? - Assets I created an object and set the attribute value count 10. How I can decrease the value of attribute count ...
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Let us say I invited two team mates A and B to be user in Jira. Questions: How to set A to be the Manager of B ? In other words, how to make Jira user to be Manager of another user ?
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Dear friends, I would like to present my context to you. Today we use Jira for internal company requests. The people management team creates admissions requests in the IT project. The IT anal...
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Hi I want to restrict certain people from marking items as "Done" in Jira Cloud. Is this possible? We have over 100 users who can perform this action, but I need to limit it for a few. How can I do ...
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We are shopping for an Incident Management Platform and we had been researching OpsGenie and it looks like that might fit our needs. We understand that functionality is being moved into Service...
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In our project, the Reporter creates a ticket via email. We have requirement to see what Organizations they are a member of and populate the Organization field automatically. If multiple, we co...
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Is there a way within JSM to get a listing of what all projects a user has access rights to? If not, is there an app that provides this functionality?
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The Live version of all our request forms now shows a required field to share the ticket with people. This appeared without warning nor consent. Our users are spamming the entire organization. We ne...
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Hello, I've been scouring the web, but I found a lot of old documentation and images about turning off alerts. Does anyone know how to turn off Opsgenie alerts currently, in our year 2024. *Opsgeni...
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- opsgenie
- opsgenie-cloud
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I understand that "Operations" features are still rolling out but I can't even Star a Filter. It's not entirely clear which features are ready like Heartbeats and even Policies are missing and heard...
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Hey! I'm trying to find issues using the field key, but I can't seem to get it to work. It only searches fields like summary, reporter, etc. Can you help me with this? Thanks!
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How do I contact a live person about an outstanding invoice?
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Hi Team, Before we had to perform a re-authorization for our incoming mail server, due to the switch over to GraphAPI, we had mail handlers that would fetching emails using EWS/MAPI from a specific ...
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I wanted to update the custom field (Reason for reopening) of 2 lakh issues. using JQL in script runner provide any script.
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