Jira Service Management

I want my customers to be able to get in their requests (opened by Jira Service Management Widget) without logging in. Is there anything that I need to configure in order to enable it? I'll just men...

• Question
• cloud
• jira-service-management

Hello how are you? They can help us. How do I display the first response SLA and solution SLA in the help center so that the customer can track and view this information. Thanks Hugs Wanina

• Question
• cloud
• jira-service-management

Is there a way to disable the "Related knowledge base articles" Jira (agent) view dropdown?  If issue gets modified, it drops down and is very irritating and doesn't really serve any purpose fo...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

In one of our projects, there is a requirement to not edit filed by the user of the JSM cloud. Assignee value should get from the custom field and based on the status of the workflow. For this I ju...

• Question
• assignee
• cloud
• jira-service-management

I am trying to add automation rule to our software project to close service desk issues if we have as escalated.

• Question
• cloud
• jira-service-management

I woudl need still to see Issues completed more than 14 days ago are hidden, keeping your board fresh and up to date. please can you advise how can i change it / configure 

• Question
• cloud
• jira-service-management

Hi Guys, This is our current set up I want to add in some extra columns how do I do this. Cheers

• Question
• cloud
• jira-service-management

Hi All, I was wondering whether I can share the Service Management default reports / custom reports with the customer who actually opened the bug/service request.  I would use this tool to let...

• Question
• cloud
• jira-service-management

How to make agent custom fields mandatory if i am making any custom field mandatory it will appear automatically in Customer porta;

• Question
• cloud
• jira-service-management

I can not find find any working solution to update a custom number field. Custom text fields I can update with myField.Values = new[] { "myText1" }; But updating a number field in this way does not...

• Question
• cloud
• jira-service-management

Please let me know the limit in the number of characters of Multi text field in JIRA Service Management.

• Question
• cloud
• jira-service-management

Hi - i am trying to add the Jira Cloud app in MS Teams but every time i try to authorize Please check if the  URL is valid and you have latest version of Microsoft Teams for Jira Cloud install...

• Question
• cloud
• jira-service-management

Can SLA be tied to a service category rather than to an Issue type in Jira?

• Question
• cloud
• jira-service-management

Hi All,   We are looking in to refining our current Jira process and one of the work that we want to work upon in introducing Epic END Date in the process workflow. Currently we don't track E...

• Question
• jira-cloud
• jira-service-desk-cloud
• jira-service-management

Hi, We are currently in the JSM pitch process for a client . Their main concern is implementation timelines. Can someone please provide me with some documentaion regarding how fast JSM can be implem...

• Question
• cloud
• install
• jira-service-management

I've heard that Jira server mobile app (iOS) is now support the JSM so I update the app and connect it to my JSM server. On the project tab, no project is shown there, recent used are shown before, ...

• Question
• jira-service-management
• jira-service-management-server
• mobile
• server

need to know more details about the product

• Question
• cloud
• jira-service-management

We have established REST API connectivity with JIRA service Desk with oauth2 token using service account credentials/service account login. We are able to read all requests calling API end point : “...

• Question
• cloud
• jira-service-management

Hi I am looking to get a couple of references preferably in NZ or Australia from Businesses using Jira Service Management for supporting external customers.  We are currently using Jira Softwar...

• Question
• cloud
• jira-service-management

What are the Jira Service Desk supported fields ? I need to know all the fields I could add to the screen schema and could be displayed on the Service Request Service Desk UI.

• Question
• jira-service-desk
• jira

Hello, We are using JIRA as a "RFQ" system so that we can track how quotes are being requested. Is ti possible to do the following?   SC-38 (Main RFQ) Subtask 1 - Send email to Vendor #1 usi...

• Question
• jira-service-management
• jira-service-management-server
• server

I would like to know if there is any way to close the problems that are linked only by closing some of them and the others close automatically, or in any case make them change their state.

• Question
• cloud
• jira-service-management

When i use option "Share settings with an existing project" will i get copied over to the new project: SLAs Automations Queues Failed to find anything specific what actually is copied and what ...

• Question
• cloud
• jira-service-management

We are currently using Jira Service Management, but in our use case, the issue reporters are other internal company employees, not our external customers.  When someone on our team responds to a...

• Question
• cloud
• jira-service-management

Because Atlassian is getting rid of the server version, we have had to move to the cloud version. In doing so we found that we seem to be able to edit notification templates for "request types", but ...

• Question
• cloud
• jira-service-management
• notification