In one of our projects, there is a requirement to not edit filed by the user of the JSM cloud.
Assignee value should get from the custom field and based on the status of the workflow.
For this I just removed Assignee field from the Edit Screen of the corresponding issue type. But still the Assignee field is editable in the ticket. I'm missing something here.
Did anyone tried this before? I need to do it without any Add-on in our cloud instance.
I would change the permissions for your project so that no one has permission to edit the assignee field except for the user Automation for Jira. You'll need to update the "assign issues" permission. Then use an automation rule to set the assignee when it enters the desired status.
If you want to apply this to only one (or selective) issue types, then you can use the workflow properties on the statuses on which you want to make the assignee field uneditable. You can use the following property.
jira.permission.assign.projectrole -> value=<project-role-ID> (To only allow the users in the particular role to change assignee)
jira.permission.assign.denied (To disable for everyone)
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