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How can I make Assignee field non editable

In one of our projects, there is a requirement to not edit filed by the user of the JSM cloud.

Assignee value should get from the custom field and based on the status of the workflow.

For this I just removed Assignee field from the Edit Screen of the corresponding issue type. But still the Assignee field is editable in the ticket. I'm missing something here.

Did anyone tried this before? I need to do it without any Add-on in our cloud instance.

Thanks.

2 answers

2 accepted

1 vote
Answer accepted

@Madineni

I would change the permissions for your project so that no one has permission to edit the assignee field except for the user Automation for Jira. You'll need to update the "assign issues" permission.  Then use an automation rule to set the assignee when it enters the desired status.

1 vote
Answer accepted

There is a permission setting:

Assign Issues
Ability to assign issues to other people.

It allows you to manage who can assgn an issue. If you want to restrict who can do this, it is the way to go.

Hi @Carmen Nadeau ,

Thanks for the update, it works. But the think, this functionality is required only for one issue type available in the project. That I'm not able to implement it.

This works for an entire project and all issues in the project. 

If you want to apply this to only one (or selective) issue types, then you can use the workflow properties on the statuses on which you want to make the assignee field uneditable. You can use the following property.

jira.permission.assign.projectrole -> value=<project-role-ID> (To only allow the users in the particular role to change assignee)

OR

jira.permission.assign.denied (To disable for everyone)

 Screen Shot 2021-10-15 at 12.53.37 am.pngScreen Shot 2021-10-15 at 12.56.11 am.png

Ref: https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties 

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