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How to close service desk issue when escalated issue done on other project.

I am trying to add automation rule to our software project to close service desk issues if we have as escalated.

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Hana Kučerová Community Leader Feb 18, 2021

Hi @Serkan Akdag ,

welcome to the Atlassian Community!

Would you please provide us more information? When do you want to close them? What does it mean to close them (transition them to some status)? What do you mean by "if we have as escalated" - how does the escalation looks like?

Usually these sort of operations are done with usage of the link between issue in JSM and JSW, something like "when issue A is transitioned, then transition linked issue B"...

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