Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to close service desk issue when escalated issue done on other project.

I am trying to add automation rule to our software project to close service desk issues if we have as escalated.

1 answer

0 votes
Hana Kučerová Community Leader Feb 18, 2021

Hi @Serkan Akdag ,

welcome to the Atlassian Community!

Would you please provide us more information? When do you want to close them? What does it mean to close them (transition them to some status)? What do you mean by "if we have as escalated" - how does the escalation looks like?

Usually these sort of operations are done with usage of the link between issue in JSM and JSW, something like "when issue A is transitioned, then transition linked issue B"...

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

112 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you