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Extra Columns in Service Desk

Hi Guys,

This is our current set up

SD.png

I want to add in some extra columns how do I do this.

Cheers

2 answers

1 accepted

0 votes
Answer accepted
Derek Fields Community Leader Feb 18, 2021

This is not currently possible in Cloud.

Oh that's unfortunate. 

 

Cheers anyways

Hi,

You can try our app - Advanced Portal Reports. It allows you to show any field in a portal report, you can customize which columns to show, and the customer can select which ones to see, reorder them, sort, filter, export to Excel, etc.

Best regards,

Boyan

Hi Boyan,

It's not a report it's the actual columns when you go to the portal>requests>project

 

Thanks

Kerri

Hi Kerri,

Exactly what I meant. On the standard Requests page, you cannot add more columns (you can only hide some of the existing). Our app allows you to show a similar page, but you can show any field there.

 

image.pngBest regards,

Boyan

Hi Boyan,

I'm with you however, is there a cost with your product and is it compatible with the cloud version?

 

Thanks

Hi Karri,

Yes, it is a paid addon. It has Cloud version, you can check on the marketplace:

https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk?hosting=cloud&tab=overview

Cheers,

Boyan

Thanks for that will take a look and see if its feasible

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