Extra Columns in Service Desk

[Kerri Simpson]

Hi Guys,

This is our current set up

I want to add in some extra columns how do I do this.

Cheers

[Derek Fields (RightStar) · Accepted solution]

This is not currently possible in Cloud.

[Kerri Simpson]

Oh that's unfortunate. 

Cheers anyways

[Boyan Angelov (Nemetschek Bulgaria)]

Hi,

You can try our app - Advanced Portal Reports. It allows you to show any field in a portal report, you can customize which columns to show, and the customer can select which ones to see, reorder them, sort, filter, export to Excel, etc.

Best regards,

Boyan

[Kerri Simpson]

Hi Boyan,

It's not a report it's the actual columns when you go to the portal>requests>project

Thanks

Kerri

[Boyan Angelov (Nemetschek Bulgaria)]

Hi Kerri,

Exactly what I meant. On the standard Requests page, you cannot add more columns (you can only hide some of the existing). Our app allows you to show a similar page, but you can show any field there.

Best regards,

Boyan

[Kerri Simpson]

Hi Boyan,

I'm with you however, is there a cost with your product and is it compatible with the cloud version?

Thanks

[Boyan Angelov (Nemetschek Bulgaria)]

Hi Karri,

Yes, it is a paid addon. It has Cloud version, you can check on the marketplace:

https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk?hosting=cloud&tab=overview

Cheers,

Boyan

[Kerri Simpson]

Thanks for that will take a look and see if its feasible