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Display the first response SLA and solution SLA in the help center

Hello how are you? They can help us.
How do I display the first response SLA and solution SLA in the help center so that the customer can track and view this information.
Thanks
Hugs
Wanina

2 answers

Hello,

This is not currently possible out of the box. You can try our app

https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk?hosting=cloud&tab=overview

It can show SLA times on the portal - both in the issue view and report view.

Best regards,

Boyan

Thanks Boyan, how are you?
Thank you, I will evaluate.

Hi @Wanina Sanches Pires ,

You can try Time to SLA

You can define SLAs for your customers and show the SLA panel in the customer portal to your customers.

You can show the start date, end date, and target date of your SLAs as well as remaining, elapsed, and pause durations.

Screen Shot 2021-01-26 at 20.18.08.pngScreen Shot 2021-01-26 at 20.17.25.png

 

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

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