Share settings with an existing project

[Alexey]

When i use option "Share settings with an existing project" will i get copied over to the new project:

1. SLAs
2. Automations
3. Queues

Failed to find anything specific what actually is copied and what left 'blank'

[Kian Stack Mumo Systems · Accepted solution]

@Alexey, 

SLA's, queues, and even Request types will all copy over. The automations will not. That being said, it's easy enough to copy a rule and then change the project it runs on.

[Alexey]

Thanks!

[Maurice Stassen]

Hello Kian,

Is it really a copy of the settings (when using "Share settings with an existing project") or is it really a share?
In other words: After the new project being created with this option on, what can i change in the new project without changing the configuration of the original project?

Thanks in advance for your help on this,

Maurice

[Kian Stack Mumo Systems]

@Maurice Stassen, 

You can modify the project name, project key, and who occupies the projects roles. Other items such as components and versions are also managed separately in each project. Items that would need to watch out for would be the workflows, screens, permission schemes, ect. Those get shared between projects when create a project using another one as a template. 

[Alexey]

@Maurice Stassen i already 'shared' settings with more than 45 JSM projects, they only take a 'snapshot' of the selected project and copy settings, after creation you get 2 completely independent projects.

The only thing they have in common are global project schemes like workflow, notification screens and similar stuff. 

SLA, requests, organizations, people, help center settings, automations - all independent. 

That's actually a bad thing, for instance i decided to change request description of a 'Bug', meaning i need to do it 45 times in 45 different projects, since there is no scheme for the requests. 

[Maurice Stassen]

Thanks, Alexey.

In my opinion, Atlassian should consider supporting both options: copy and share (really share).

Maurice