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Share settings with an existing project

When i use option "Share settings with an existing project" will i get copied over to the new project:

  1. SLAs
  2. Automations
  3. Queues

Failed to find anything specific what actually is copied and what left 'blank'

1 answer

1 accepted

0 votes
Answer accepted

@Alexey

SLA's, queues, and even Request types will all copy over. The automations will not. That being said, it's easy enough to copy a rule and then change the project it runs on.

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