Community resources
Community resources
Community resources
Jira Service Management
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I would like to know if there is any way to close the problems that are linked only by closing some of them and the others close automatically, or in any case make them change their state.
- Question
- cloud
- jira-service-management
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When i use option "Share settings with an existing project" will i get copied over to the new project: SLAs Automations Queues Failed to find anything specific what actually is copied and what ...
- Question
- cloud
- jira-service-management
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We are currently using Jira Service Management, but in our use case, the issue reporters are other internal company employees, not our external customers. When someone on our team responds to a...
- Question
- cloud
- jira-service-management
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Because Atlassian is getting rid of the server version, we have had to move to the cloud version. In doing so we found that we seem to be able to edit notification templates for "request types", but ...
- Question
- cloud
- jira-service-management
- notification
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admin.errors.exception com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException
- Question
- jira-service-management
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We've had some issues with alerts from Grafana integrations going missing in OpsGenie due to unintended alert de-duplication. There are issues with the OpsGenie-Grafana integration for a setup with m...
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A site admin for Jira is showing up as an admin on a Jira service desk project even though they were never manually added to the project. When I look at their profile and view their project ro...
- Question
- cloud
- jira-service-management
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I am trying to add this person to the Service Management Portal. I have confirmed her email address, but I am still getting this error when I try to add her. Any ideas? Further info: Cynthia is out ...
- Question
- cloud
- jira-service-management
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Is there any way to implement Custom Validation if the user gives wrong input on textbox field. Below is the example for custom field called as "Interested Parties" where I need the user to give emai...
- Question
- cloud
- jira-service-management
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I have two service desks set up with a shared notification scheme. The agents from one service desk receive notifications while the agents from the other service desk do not. This was done purposeful...
- Question
- cloud
- jira-service-management
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I'd like to create some Jira rules based on the status of a "Linked Major Issue", however, I am having trouble getting Jira (JQL) to actually look at that field. I've found some documentation t...
- Question
- cloud
- jira-service-management
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...hem are members of the roles Service Desk Customer, Users and Workers. My question is: It is possible that Service Desk Customer can select a resources, if true what permissions needed for that?
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Hej together! im trying to make a insight object custom field with a filtering on two "parent" objects/object fields. So the field/object "Machinetype" is the general parent. Whatever is chosen her...
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Our JSM agents have noticed certain instances, where a reporter sending emails to the help desk, which in turn creates service requests; these requests are not creating new service requests tickets.&...
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From documentations: All access tokens expire after seven days: https://support.atlassian.com/confluence-cloud/docs/manage-oauth-access-tokens/ Is there any way to extend that to more than 7 d...
- Question
- cloud
- jira-service-management
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Getting the error as in the image here. The language is English and I have checked the details of Russian language issue. Please help me in understanding the cause of this unknown error as I am new ...
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Does Jira Service management tool expose any API to create a ticket automatically and also does it support any API for fetching the ticket details by other systems in the IT stack.
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При закрытии заявки счетчик SLA останавливается, но через некоторое время опять начинает считать. When the order is closed, the SLA counter stops, but after a while it starts counting again.
- Question
- cloud
- jira-service-management
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Hi, In my view I do not have help center look and feel option. Can you please guide me further?
- Question
- cloud
- jira-service-management
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Hi, In Insight I have the object types “System Integrator” and “Employees” With object type “Employees” there is the attribute “System Integrator” with a link to object type “System Integrator”. ...
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We're a service provider that has a lot of automations against tickets in our current ticketing system (Freshdesk). We automatically create and update tickets via the Freshdesk APIs and are having so...
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As an agent, we unable to see the description portion when you click the ticket.
- Question
- cloud
- jira-service-management
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It seems to me I cannot use the @-sign in order to find customer names and adress them about a comment in a request they aren't already watchers or participants to. Is there a setting to accomp...
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Hi, I noticed today that the "description-field" of every issue is no longer displayed in our Jira Service Desk. In other words: The text, which the user enters when opening a ticket, is not displa...
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Custom fields are hided automatically when adding fields in tabs .Earlier it is working fine but now no field even create issue fields are also not shown to agent.
- Question
- cloud
- jira-service-management
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