Community resources
Community resources
Community resources
Jira Service Management
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hi everyone 👋 It's been a busy quarter for Status Pages in Jira Service Management. We've shipped three new capabilities that customers have been asking for - each one aimed at a specific moment o...
- Article
- jira-service-management
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I went on leave for a few weeks and when I came back the timeline view is now gone. Why? It was the most visual view of the Epics so shows leadership a good high level view. Where did it go and can y...
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Is it possible to use wild card values when doing an advanced search? For example, rather than doing multiple conditions like Name Contains Abcdef OR Name Contains ZXYdef OR Name Contains ...
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After migrating from Data Center to Cloud, we noticed that Smart Checklist is hidden in our issues. We are seeing this problem across thousands of migrated issues. Currently, for each issue, we have...
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I have an auto attendant with call routing rules setup. Press 1 for this team or Press 2 for that team, etc. I'm looking for a report of what selections people are using. Do they all P...
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Description: Product: Jira Service Management – Assets (formerly Insight) Current Behavior: When viewing an asset object (e.g., XYZ-1234), there is no built-in action to create a linked Jira work ...
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Description: Problem / Use Case As an IT asset manager, I manage physical hardware assets (e.g., servers, network equipment, etc.) in Jira Assets. For each device, I need to document front and back...
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I active my account, but my manager say in his account he see that i am not activated and i can't see any alerts from my organisation
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi All, I have had a Agent working automatically updating Priorities for a while now and recently I have started getting Failed to convert string to JSON. Error: No content to map due to...
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Is anyone getting this error when trying to use the suggested intents?
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We're trying to get automatic ticket generation from emails which are sourced from a listserver and other email addresses without account verification. I've adjusted all the settings that...
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Hola todos/as! Actualmente surge la necesidad de que cuando se crea un determinado tipo de solicitud en un proyecto JSM, se pueda automatizar la extracción de las imágenes adjuntas en el mismo, para...
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I have tested to create a Rovo agent using forge, the agent role is to fetch ccounts in JSM, and return the users haven’t loged in in last 180days, to help admin for users review, but it fails to fet...
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Hey Community! 👋 Welcome to Week 2 of Shatter the Service Quo: Break Stuff, Earn Badges! This week, we're putting the spotlight on legacy processes that were begging to be broken. ⭐ The challeng...
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I have changed phones and my atlassian account has not been transferred to the new phone. How can I transfer it?
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...on a multi-value attribute is neither a true String (text methods split and replace don't work) nor a true iterable list (get(n) does not index into it). Problem 2 — Branch on AQL with inR() d...
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Lost functionality in the Timeline view
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Hello, I recently received a notice stating that email notifications have been disabled until July 1, 2026, due to reaching the maximum number of notifications allowed under the 1-day plan. However...
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We have set up JSM Operations alerts recently with the whole shebang, DND override, quiet hours override, max alert volume setting, every alert is P1 - Critical, etc. These alerts seemed to work as ...
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Hello, We are configuring Jira Service Management and want individual to email to create tickets. How do I remove signature from new tickets or replies to existing tickets? Thank you
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Hi all, While adopting Rovo, has any of your Cybersec teams conducted Penetration testing? Have they identified any issues like Prompt Injection or Sensitive Information Disclosure? We have seen ...
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I'm unable to log into my Jira; it spins the loading window, yet nothing happens...
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We currently have an Automation that assigns a team to newly created tickets based on different attributes. The Automation is nearing its limit of 65 components, and I expect we will hit that limit s...
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No puedo activar la suscripción de JSM
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Hi In the JSM API documentation I found the following endpoint for customers: Search customer by detail field and value (https://developer.atlassian.com/cloud/customer-service-management/rest/v...
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