New to Jira Service Desk

I need to add an Alias like participant.  Can I  do?, How can I do?

• cloud
• new-to-jsd
• new-to-jsd-cloud

In the customer portal customers should be able to raise a request and choose to either raise it private or share with their organization. Sometimes a customer (external) wants to share a request on...

• new-to-jsd

Hello, I would like to edit or make new email templates for the notifications sent from JIRA Service Desk to the team. For example the email template for the Issue creation that goes to the assignee....

• email notification
• email template
• jira-service-desk
• new-to-jsd

Within our new Service desk project the role as customer and as service agent had been assigned to me. The Service Desk customer role was only assigned for testing purposes. However now I am able to...

• new-to-jsd

Hi,   I'm setting up a Service Desk Project for a client and using the demo project to test this out. my problem: I can't seem to be able to restrict the users that are automatically added as ...

• new-to-jsd

Hi Community, In the project where I work, we're just starting to use the Jira SD Server. Issues will come from users through two channels: via portal and email. The email must be the main/priority ...

• automation
• email
• jira-service-desk-server
• mail-handler
• new-to-jsd
• +1 more tag...

Hello guys, I am evaluating JIRA Service Desk platform to potentially use it for our support ticketing system with our end-user. Today the ticket number increments for each new ticket. My problem w...

• new-to-jsd

I'm trying to link tickets if they have the same number within their summary fields. I've tried automation for jira and scriptrunner (which I've been running into searchProvider issues when testing i...

• new-to-jsd

I have some questions that need to be addressed urgently. Is there a number I can call? Ihave been asking questions since yesterday, but nobody is replying. Please take this matter urgently.

• new-to-jsd
• new-to-jsd-unknown-hosting-type
• unknown-hosting-type

I  have a custom field in my issues called "Site", which is where our team notes the site that the request impacts.  Each site has several stakeholders, and I would like them to be able to ...

• new-to-jsd

I added a custom field, but I'm still not able to see the field I when creating a new issue. Help?  Add Custom Field-->Text Field (Multi Line)-->Description-->Create  

• new-to-jsd

I'm setting up my JSD project and i'm looking at a way to provide support to multiple organizations from this products. Support is provided for software/hardware products for all these orgs/customers...

• new-to-jsd
• new-to-jsd-server
• server

Hi, I'm trying to set-up the domain verification but I can't find the option in Service Desk Cloud. I've been following: https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organiz...

• dns
• domain-verification
• new-to-jsd

I created a new-gen project on Jira Service Desk. Since only specific users should be able to see the issues, I changed the permission settings to private and configured the customers as agents and t...

• agent
• jira
• new-to-jsd
• next-gen
• permission
• +1 more tag...

Hi, we are currently looking at Jira as a replacement for our service desk. Is there an easy way to take a feed of our users to set them up as a customer in service desk? Ideally taking a feed from ...

• new-to-jsd

A member of staff has highlighted five research outputs in his pure profile but only one is appearing in his profile in the portal.  He has also added quite a bit of information in his Biography...

• new-to-jsd
• new-to-jsd-unknown-hosting-type
• unknown-hosting-type

I've just started a trial and trying to create a service desk, but when selecting classic it says   No templates found We don’t have any templates that match your search and filters.   ...

• new-to-jsd

If one of the Portal users logs requests for different organizations, this works smooth when the user logs in to the portal (user can select the organization to share with OR select private).  ...

• new-to-jsd

We want anyone to be able to send an email to our support address, but allow portal access only to users who we have added to the correct organization. Is this possible?

• new-to-jsd

I am trying to create a field that I can display in all jira service desk projects. Similar to the fields generated by jira service desk

• new-to-jsd

So my manager and myself are the only ones currently running as administrators on the new service desk that he created, Ive just been introduced very recently so my knowledge is limited. He got a he...

• demo
• new-to-jsd

Hello, I create a project in service desk and when a customer sends requests all the team receives a mail. Same for the exchange of anwsers. My question is : how to send theses mails to all the cus...

• new-to-jsd

Facing Connection time out exception while integrating Jira Cloud with katalon studio.  Note : I have configured proxy into the tool also I am using API key for authentication.

• atl-int
• cloud
• new-to-jsd
• new-to-jsd-cloud

Our team has been running Jira Software in Kubernetes for almost a year now just fine. We are now trying the Jira Service Desk Trial License but we're having problems integrating it with Jira Softwar...

• new-to-jsd

How do I turn this off?  I do not need all issue updates to be emailed to all admins.  The fact it is "internal" means it should only be for the assignee.

• new-to-jsd