Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Is there a way to ensure customers using microsoft outlook or other email clients see all the conversations in one email thread whenever i "reply to customer" in JIRA. riht now they only see the lat...
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Since Atlassian Service Management allows a service desk to have up to 10 email addresses be configured to route emails from into the service desk, is there a way to see on a newly created ticket to ...
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I want to remove an announcement from my Service Desk Portal. I am an admin and I followed the instructions from Jira. But I have no option to customize the portal and remove an announcement. Why is ...
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We are using Jira Assets via mobile browser (Edge) as it is company managed, however when we try to update our status fields, it doesn’t appear to save. Jira Cloud app is not approved; however, web a...
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We're working on our flow and one major thing is we need to have someone "logged in" to a queue 24/7. Similar to like an office reception desk where we need someone to be at the desk ans...
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If we're making the change from OpsGenie over to use the functionality now that it's directly in JSM, could you let me know what the cost changes will be? OpsGenie is being turned off > my guess ...
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Hello I want to create an automation if you comment on a closed issue the closed one will be cloned with all the information including the request type. I tried to set the request type but ...
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Why is Atlassian asking my normal helpdesk users to enable AI Virtual Agents and to do configuration in Studio? Anyone else seeing these popups for their helpdesk agents? Any way to disable this?&nbs...
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hey guys, I m trying to create an automation rule using the Team field which looks as following. Trigger: creation of a new issue When: issue type is one of the following: Story, Epic, Task Then:...
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Hi all, our scenario is like that: We have multiple services, each with a 1.level team, set up as responder-group We have only one time-zone for now, but that may change, shifts for user tic...
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I’m experiencing a login issue with Atlassian. When I try to access the login page, I see this error: “You should enable JavaScript to work with this page. We tried to load scripts but something we...
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Something changed on June 20th that broke my automation rules when updating an object that has a Date attribute. Before June 20th I had the following steps in my rule: The attribute was of type...
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Hi everyone, We are facing an issue in Jira Cloud where the default priority icons do not display correctly for customers (unlicensed users) in the Service Management portal. These icons are the sy...
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Hi, my customer has a very particular need: to see only certain request Types... but displaying fields that belong to OTHER REQUEST TYPES. On the other hand, I need to display the linked issues agai...
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Is there a way to create a report for JSM Asset object updates to show who updated the object and wh
Is there a way to create a report for JSM Asset object updates to show who updated the object and what they updated?
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Hello, is it possible to disable the visibility of Work Log content for a group of users in a specific project? Precise I don't want to disable it, just prevent some users from viewing the content....
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Remembering that this field comes from the Jira Service Manager assets themselves, which automatically creates the names of the schemas. Apparently I can't change the schema tree using thi...
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Hi, we have a service desk project, where the user is able to choose a software (from an asset field) he would like to get access to. The objecttype has an attribute "approver" (as user...
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New to JSM here, coming from Cherwell. We love Cherwell One-Steps (basically macros on steroids) but with Cherwell going EoL end of 2026 we need to find a new ITSM tool. Looking at JSM however nothin...
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We received a request via our email channel that generated the following error: Your request could not be created. Please check the fields have been correctly filled in. The...
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I already have Opsgenie connected to my Slack workspace and to create the channel for each new incident, manually, works just fine. However, I wish to make it into an automation, part of our incid...
- Question
- automation
- channel
- cloud
- opsgenie
- slack
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Using Jira data center 9.12 and JSM 5.12. I am able to import an Object Types with Objects, can update existing Objects, but not able to import new/add objects to a specific Object Type. &...
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While importing a CSV containing a few tickets to my project, I accidentally changed the key number. Rather than incrementing in the low thousands, Jira has jumped to more than 5 million. Every time ...
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Hi, I'm trying to view which automations operate on a specific type of work item. To do this, I go to the admin settings and select Global automation. In the audit log, I enter the issue key...
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I have built a rule, in the sandbox, this rule should create a work item when an asset has reached the device age greater than 3.9. Then a form should also be attached. So that I can attach a form a...
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