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Jira Service Management
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand Gomashe and Product Manager @Samruddhi Zagade We are inviting you to ask u...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, JSM cloud question: although its easy to change the standard language (in this case to German) for the portals, I am not able to do so for the entire help center. Yes I can add translations, ...
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Hi there, I'm sure this question was asked a million times, but with all the recent interface and word changes, I lost my way: I want to allow my clients to review their tickets in the support port...
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I want to extract all integrations under JSM operations. Then extract all incoming and outgoing rule inside each integrations? I want to do it automatically since i have lot of integrations carried o...
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Hi, Is it possible to add more rows to a table as a customer if the table is in a form? Often the table is static, which impairs functionality. Example: I got a table with 2 rows. I fi...
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Hi all, My team recently onboarded JRIASM and we're fiddling around with the available workflows. From the tasks/ tickets i can only choose default/ templated workflows. Is there anyway i can custom...
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Hi Team, Confluence is down. I observed at 11:45AM IST hours. When i checked the status page it says operational. Can you update the status page accordingly?
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I'm trying to setup some Jira Oprations Alert Rules, but I cannot figure out what would be the correct way to check what is the value in a custom field. For example the custom field that I want sm...
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From the Slack App marketplace I added the Atlassian Rovo Slack app to our workspace. It shows up in the list of apps. However, this is pretty much where I get stuck. I cannot perform ...
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Se que es posible colocar idiomas en el portal, pero, aun así, veo parte del portal en inglés, la mayoría de las cosas en español, pero no se tradujo todo.
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Is there any way or API through which I can attach my existing automation to a Project VIA API using the project key and rule id
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Hi Everyone, I have created a couple of automations in connection with "Days In Status" information requirement Automation #1. At every WorkItem transition, I am capturing the date on which the Wor...
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Hi, I'm trying to give customers the option to share a new ticket in the portal with someone in their organization during the ticket creation process. However, I can't find a way to enable this . I...
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Hi everyone, I am managing a utility bill calculating–related website (lesco bill calculator) where we fetch internal issue-tracking data from Atlassian Cloud for auditing and customer support cases...
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Hi everyone, I’m using the Jira Service Management REST API to create tickets on behalf of users. Here’s the sample payload I’m using: { "serviceDeskId": "xyx", "requestTypeId": "xyz", "request...
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Does anyone have a foolproof way to get accurate date/times of first responses back to customers? We had always used the "Date of First Response", but that will store the first comment added to a tic...
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I have problem that virtual agent unable to give response to the end users even though the correct knowledge base title is shared, it fails to read the knowledge bases from the confluence space with ...
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Hello, I have an automation rule with many conditions. To give a background context, I have a JSM project with 3 different boards / issue type - Asset / CA / PTO. The flow is user will first create a...
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We use a service portal where people can submit a service request. After submitting the request, they can no longer edit the description. How can I make sure they (including users with customer-only ...
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In JIRA Service Management if we go to settings >> User Management >> Groups there are many groups, Now I want to delete those groups which are not in use. first I want to fet...
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Hi Atlassian Community! 👋 We’re excited to announce a new way to connect Automation rules to Workday using API client for integrations (2LO Authentication)! Using this authentication method, you c...
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How can I get the right JQL for "time resolution" = empty? example project = Project AND "time to resolution" = EMPTY here the error: "JQL ERROR Missing duration argument (e...
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My atlassian Cloud this is my Atlassian Cloud site. and right now i can't access this. it's says Y Your Atlassian Cloud site is currently unavailable. Please check Atlassian Stat...
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I am receiving automated voice calls via Jira Service Management / Opsgenie alerts on the phone numb
I previously requested deletion of my personal data (phone number +37444811188) and received confirmation that a data-deletion request had been submitted. Despite that, I continue to receive automate...
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Hello, I am a new user and am trying to set up my Demo with Assets. I have a pretty good idea of how to create assets and attributes. I am having a hard time setting up or connecting the assets with ...
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First I must say how disappoint it is to come all this way here simply to remove customer from my project/site/space or whatever it is called now. Spent 3 hours on research to stop in the same probl...
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