New to Jira Service Desk

Hi team   I am new in jira service desk, and have been trying to add project and team members under my user account.   I have even added team members for projects, but in a project I ca...

• new-to-jsd

When creating a custom automation, how do I distinguish between someone entering a comment on the "internal" or "Customer" tabs as the triggering event?

• automation
• comment
• new-to-jsd

Hi, I am trying to implement the JIRA service desk tool within my company to formalize a way of collecting bugs and feature requests but I noticed that if someone does not have a JIRA account they...

• new-to-jsd

Hello, We are looking to import/sync our list of customers to Atlassian Service Desk from a third party application which we consider to be the source of truth. This sync would contain all the cust...

• new-to-jsd

Hi, I have just started into the Atlassian and Jira world. I am defining a change workflow in Jira Servicedesk. As a change may affect more than one component I want to create a sub-task containing...

• new-to-jsd

hi   we have been using sharepoint register for service desk and applicaiton support. is it possible to migrate our tickets from sharepoint ticketing system to here directly?

• new-to-jsd

Hi, My question is regarding where on the screen or how early in the process of building a Jira Change Request, could an automation be linked. For example, we have a button for "Submit For Approval...

• new-to-jsd
• new-to-jsd-server
• server

Hi,  Can anyone let me know which specific field is used to calculate the 'Due date' of a particular request?  I find the due date field to be optional. So in such cases, if the field is ...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• new-to-jsd

For example 12.50 will display 12.5. Is there a way and place to display it as the first value? 

• help
• new-to-jsd

Hello I set up a complete Service Desk "test" project in Jira Desk. I think I have not forgotten any step But when I test with an agent account the creation of a ticket (outside the portal), I canno...

• new-to-jsd

Hi,   Does anyone know how I can expose and associate existing jira tickets from other projects to a customer/organization in service desk? More specially, I would like to give them access to ...

• new-to-jsd

I have a customer phone number and I need to get the details of the customer like customer info, issues, tickets etc.  by using service desk rest api  

• atl-adm
• atlassian-marketplace
• jira-service-desk
• new-to-jsd

Before we migrate the license JIRA data to cloud JIRA, the Service Desk without below error pop up.  However, after the license JIRA data migration, we find below error when we create the new re...

• new-to-jsd

I have setup several Request types to handle incoming mail.  Some mail will be standard requests and others are from automated systems reporting errors. To do this I created a request type grou...

• cloud
• new-to-jsd
• new-to-jsd-cloud

• new-to-jsd

I would like to setup an inbound email to Jira Service Desk from an automated system of error and warning notification types. I want those to become incidents and I don't want the jira system to send...

• new-to-jsd

not sure how can I install Incident, Request, Change, CMDB, Problem, Demand, and Project Mgt with my current license. Hope its sufficient for us to try or use as applicable.

• new-to-jsd

Is there a user guide for this community

• new-to-jsd

We have 2 projects created, project A as service desk and project B for development. What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development proje...

• jira software
• linked issues
• new-to-jsd

I am installing JIRA ServiceDesk on a server already running JIRA Core and Confluence. During the installation process, I was not able to "install Jira as Service" because there was already a servic...

• new-to-jsd

Am I able to repurpose the demo account for service desk or should I create a new one?

• cloud
• new-to-jsd
• new-to-jsd-cloud

Hi,   Is it possible to automate the "Move Issue" when you change the issue type of an issue? Note: I have different workflow for different issue types and that is how I want it :) &nb...

• issue
• issue-type
• jira-service-desk-cloud
• move-issue
• new-to-jsd

The user Selim BEN SLIMAN and also can not connect on https://ocadosupport.atlassian.net/servicedesk/customer/portal/52.   Can you help me about this issue 

• new-to-jsd

I'm still evaluating JSD, and i saw an update was available , so i thought i'd give a try and see how that would go. I came from jira service desk 4.6.1 , intalled with the jsd 4.6.1 installer on Ubu...

• new-to-jsd

I did add couple of custom fields to a issue create screen (a drop down list called 'Issue Type'  and a label field called 'Tags' and a text field) all worked for few days well and good. At some...

• custom-field
• field disappeared
• field wont show
• new-to-jsd