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Community resources
Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Is there a way to unmask the customer email, so the agent/admin role can see the email address of the requestor? without using automation? Currently my portal is public security
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Our org currently has Jira, Confluence, and JSM. We are actively pursuing use of AI in the environment. We want to launch a HR portal to handle leaves of absence, and want to have it HIPAA-compliant....
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Can JIRA access levels for Slack integration be further restricted than what is shown here? Will there be a way to more granularly control the various access settings? Thanks! h...
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Hi everyone. I'm working on some updates to our Jira Service Managment desk and need some help clarifying a few points. For background on my current setup: I have several different aliases that al...
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Hi, if you don't have regular projects in Jira, but rather larger tasks, such as modernizing a network, how do you handle that? I've seen that you can have multiple projects in Jira, and you can cr...
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I'm building an automation and need to be able to automatically download and send the attached form when a task is created. Is this possible? If so, how?
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Hello, Recently all our JIRA Forms lost their attached file. Do you know how to fix this? The file is now displayed like this: Thank you for your help
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Earlier this year, we announced the full transition of Opsgenie’s capabilities into the Atlassian platform. With embedded operations capabilities into Jira Service Management, you can access a comple...
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Hi there, I am hoping to get some assistance with the Assets objects field configuration. My goal is to filter asset objects in this custom field based on the Request Type of the JSM wo...
- Question
- aql
- assets
- cloud
- custom-field
- field
- +4 more tags...
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Hello, in article Create an Assets object custom field | Assets | Atlassian Support there is a reference to the storage limit of an assets object custom field. Does the "20" refer to the n...
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Pessoal, bom dia! No Jira Software, dentro de um mesmo projeto, é possível criar mais de um painel/quadro, cada um com seus respectivos Tipos de Itens e Fluxo de Trabalho. No Jira Service Managemen...
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I know how to set a default value for a field in general. My question is more about how I can set the default value for a single service request. We have two service requests that use the same fi...
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Hello Community I am using Jira Service Management Cloud and have configured system webhooks that post events to Microsoft Power Automate. Previously, the webhooks worked with the older Power Autom...
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...ooks like this: { "id": 27653, "name": "System", "color": "G200", "editable": true }, { "id": 27654, "name": "Completeness", "color": "#36B37E", "editable": true }, { "id": 27655, "n...
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I have set up so that all our external customers are grouped into their organization by email address. We've also set up all the entitlements with the correct product they've purchased from us. What...
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We are encountering the following issue with one of our Jira Service Management (JSM) instances: { "errorMessages": [ "The requested API has been removed. Please migrate to the /rest/...
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I'm working on Approval step in status Waiting for Approval when one of the Approver declines it will transition to status For Revision. My problem is if it goes back to the Waiti...
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We would like to import GCP assets to JSM Assets (Premium edition). How can we do that?
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Hello Atlassian Community! We're pleased to announce that activities from Assets in Jira Service Management are now included in the Atlassian Administration audit logs. This means you can now centr...
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Our company is currently using Opsgenie. Most users use the Opsgenie mobile application to get their notifications (alerts, escalations). Some of our users prefer this more effective (mobile applicat...
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We are attempting to use Migration tool to migrate our current Opsgenie configuration over to JSM. I have confirmed I am a site admin in JSM and Owner in Ops. However I can never proceed ...
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How can I create an automation that round every hour I set? ex. only run 9am,10am,11am,12am, and 1pm?
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the {{lookupIssues.size}} did not work to check if the requestor send his/him first request ever. here, the example scenario, the requestor is sending a ticket for the first time, then the...
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Can I add multiple approver groups to a request type that relate to different stages of the workflow
I've set up a workflow for a recruitment request which requires an approval stage when the request is first submitted (Approvers - Recruitment). Once it's approved, it moves to a Role Open status whi...
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Hi all, we have a bunch of Change tickets going in as part of JSM. That is fine, but we want to surface this to our department (Planned start/end dates) so they can see what upcoming changes are comi...
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