Opsgenie

Hi folks,  We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here   TLDR, click on the date to ...

• Article
• opsgenie
• opsgenie-migration-office-hours
• opsgenie-unknown-hosting-type
• unknown-hosting-type

Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...

• Article
• cloud
• compass
• jira-service-management
• opsgenie
• opsgenie-cloud

When alerts get created through the Prometheus intgration on Jira Service Management, we automatically get [Prometheus]: attached to the alert.   In OpsGenie it was apparently possible to...

• Question
• cloud
• jira-service-management
• opsgenie-cloud
• prometheus

I'm having problems logging in to the Opsgenie app on iOS 18.6.2. I have never used the app, so there has never been a successful login. I can log in to the web version on the same iOS device, so I k...

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• cloud
• opsgenie
• opsgenie-app-for-i-os
• opsgenie-cloud

Hi team, I can't receive the ops alert SMS notification, but I can got a alert phone call from opsgenie. Could you please help check if there is anything wrong about my account? I'm using the curren...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, I am writing to report an issue with my Opsgenie notifications. I am currently receiving Voice (phone call) notifications from Opsgenie without any problem, confirming that my primary contact nu...

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• cloud
• opsgenie
• opsgenie-cloud

Could you please assist with  https://creativetechme.atlassian-app.opsgenie.com? I cannot log in. I don't get any error like "bad username/password". The only indication I get that something...

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• cloud
• opsgenie
• opsgenie-cloud

Within OpsGenie today we had an alert pop. I used the quick copy feature to get the entire alert title to paste in our internal communication system, but when pasting it revealed the html code for qu...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi everyone, I have two projects: PPCI (main project) PCA (secondary project) There’s a rule in PPCI that automatically creates an issue in PCA and links them with a “relates to” relationsh...

• Question
• automation
• cloud
• opsgenie-cloud

Hi there, I have set up an on-call rotation in Operations (formerly Opsgenie) within Jira Service Management (JSM). Below you can see the setup. I’ve configured my personal notification settings fo...

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• cloud
• opsgenie
• opsgenie-cloud

Initial login issues - id.atlassian.com just spinning forever  

• Question
• cloud
• opsgenie
• opsgenie-cloud

I am experiencing issues with Opsgenie push notifications on my Google Pixel (Android 16, Opsgenie app v3.9.2). Alerts show up in the log as “MobileStatus: sent”, but often they are not delivered to...

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• cloud
• opsgenie
• opsgenie-cloud

Opgenie access for 'email' has been cancelled for pinplay.atlassian.net , but it cannot be automatically deleted from Opgenie for the following reasons: -You are part of the team -The user is a mem...

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• cloud
• opsgenie
• opsgenie-cloud

Hello, we had an inceident this week that wasnt reported at the time as it was in the middle of the night.  Is there a way to add an incident now with the timestamps of the original incident?

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• cloud
• opsgenie
• statuspage

Alarms are sent from Cloudwatch to Opsgenie. According to the logs, the alarms reaches Opsgenie but no alerts are created.

• Question
• cloud
• opsgenie
• opsgenie-cloud

I'm OpsGenie customer and want to migrato JIRA Service Management to handle Incoming- and Outgoing Call Routing. At the moment I don't have a JIRA Service Management Account. Do I have to register in...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are attempting to use Migration tool to migrate our current Opsgenie configuration over to JSM.  I have confirmed I am a site admin in JSM and Owner in Ops.  However I can never proceed ...

• Question
• cloud
• jira-service-management
• opsgenie
• opsgenie-cloud

We have a colleague who just purchased a 2025 Moto G phone.  When he tried to install and use the Opsgenie app, he receives the message stating he must have a hardware based keystore.  We d...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are a current opsgenie client and need support for the existing product. How do you get support pre-migration?  

• Question
• opsgenie

 I have a Coralogix alert that’s grouped only by k8s_cluster_name , so a single alert can include several account_id s in the payload. Example payload field (trimmed): alert_value: [ {"lab...

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• cloud
• opsgenie
• opsgenie-cloud

Background: Built automation to promote OpsGenie alerts to Jira tickets with single-click functionality for sandbox environment. Technical Implementation (Working): Created AWS Lambda function wit...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have Zabbix with Ops genie. When a node is down, it raises P2 alert. I want to make an alert policy that triggers P1 alert if multiple nodes down P2 comes at the same time. Maybe with in 5 mins or ...

• Question
• cloud
• opsgenie
• opsgenie-cloud
• zabbix

I have to open the opsgenie app on my iphone 12 and manually refersh the app in order to receive alerts from our opsgenie server.  I have reinstalled teh app on my phone, checked nottification ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

There is a bug with the scrollbar that it doesn't let you scroll down fully when there is a banner shown on the top of the page (as you can see in picture 1). I suspect that this is related to t...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Currently there seems to be a problem with OpsGenie. In the web app, I have closed an alert yesterday and is still showing up on open alerts tab as well new alerts don't show up. For mobile it seems ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Team  Understand there is Opsgenie service impacted, is there any alternate url we can use during the time of issue ?  Any alternate to url : https://XXX.app.opsgenie.com  

• Question
• cloud
• opsgenie
• opsgenie-cloud

Dear Support,   Since June 25, our opsgenie is not able to send alerts. The opsgenie log shows the below errors: 2025-09-08 11:40:15.529 ERROR Error occurred while connecting:  dial tcp ...

• Question
• cloud
• opsgenie
• opsgenie-cloud