Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...

• Article
• cloud
• compass
• jira-service-management
• opsgenie
• opsgenie-cloud

Hello Team, I'm encountering an unusual issue in the alert-to-ticket workflow via our Jira Operations integrations. While the initial steps are functioning as expected, certain automation actions ar...

• Question
• opsgenie

I have integrated Opsgenie/JSM with our Microsoft Teams tenant, granted admin consent to the permissions, installed ChatOps in Teams and can action (acknowledge/close/assign etc) alerts from a specif...

• Question
• chatops
• cloud
• jira-service-management
• ms-teams
• opsgenie
• +1 more tag...

Hi, I have a job which creates OpsGenie alert based on certain checks. It works fine. In production I see the alert created but we dont see the alert coming into the OpsGenie board for the support...

• Question
• cloud
• opsgenie
• opsgenie-cloud

How can we efficiently find reports with empty schedules or missing phone numbers from team members to avoid unnecessary looping? Previously, we had a "users" tab for easy access to phone numbers, bu...

• Question
• opsgenie

I am trying to filter Alerts using API integration using my query and and list the alerts which appeared only in the last hour. I am using the below code but it is not filtering based on the "crea...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello All, Could anyone share the advantage between these 2 options? Sending the Team A alert notification copy to Team B. 1) Routing Rules -> Escalation Policies 2) Add Policies -> Add the...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi everyone,   is there any possibility to remove this function? Our user don't like that they must confirm the pickup. Thanks Best Regards   When a user picks up the call, Opsgeni...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I am currently unable to receive OpsGenie notifications through email, Teams, or the app pop-ups. This issue started after my password expired, although I can still acknowledge alerts directly on app...

• Question
• cloud
• opsgenie
• opsgenie-cloud

AT&T is stopping Email to Text on June 17, 2025.  We get numerous alerts from our job automation software that are information only to let us know that certain jobs have run or have hit cert...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia My alert looks like  My API cal...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, in the Freshdesk Opsgenie integration documentation (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-freshdesk/), there is an example that triggers an action "if a note is add...

• Question
• cloud
• freshdesk
• integration
• opsgenie
• opsgenie-cloud

Hi team, We are planning to request a special grace period for Opsgenie as part of our migration to Jira Service Management (JSM), and we do not intend to purchase (renew) Opsgenie subscription. In...

• Question
• opsgenie

Hi Folks! Nice to meet you, I'm on the Atlassian Community Team. Quick crosspost from the Opsgenie Migration Group. The Community team, Product Managers, and Support engineers are collaborating t...

• Question
• cloud
• opsgenie-migration-office-hours

I was using Ops Genie in mobile to view the alerts. From yesterday onwards I am getting the below error and am not sure what's the reason behind it.  Your device needs a hardware-backed keystor...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, I am creating simple integration that would allow us to open and close alerts in JSMOPS. Creation works as expected, no issues here. Problem is with closing an alert, but according to https...

• Question
• api
• cloud
• opsgenie
• opsgenie-cloud

We have recently downgraded our OpsGenie account and I need to be able to select the 5 users that are available under the Free plan. Does anyone know how I can suspend a user to be able to unsuspend ...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

I have been on call for the previous week and not even once did OpsGenie accept options selected via numbers when the voice prompts that I select numbers to Accept alert(3), end call (0) etc.  ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello We have create a group hunt on MIcrosoft teams with a french phone number When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number It rings bu...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

...n the alert? receivers: - name: default email_configs: - to: '{{ .GroupLabels.support_contacts }}' send_resolved: true - name: opsgenie_receiver o...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi Team, I am using alertmanager to create alerts and want to integrate it with opsgenie. I understand the basics of it and able to get the alerts via opsgenie. But I want to send alerts created by p...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

Set up the integration we receive the Description and Priority, and Extra Properties Team and it shows the team name. When the alert comes in I receive this error "Skipping Create Alert notificatio...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are users of JSM premium which bundles the product formerly known as Opsgenie into the mix. Things are working pretty well with one exception that we cannot figure out. The problem we have is aro...

• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud

...roduct/aws/securityhub", "delayIfDoesNotExists": "true", "id": "arn:aws:securityhub:eu-west-2:425876167853:security-control/EC2.17/finding/8a2b3500-bff7-4f25-a141-29404e72c737", "relatedFindings": "n...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hey , I am trying to integrate my Monitor list alerts in GroundCover to trigger the alert to my Opsgenie whenever any of my alerts in monitor list goes in firing State the GroundCover should tr...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are experiencing significant delays in the alerts. There is a considerable time gap between when we press "ack" or "snooze" and when the alert responds. Previously, this issue did not exist.

• Question
• opsgenie
• opsgenie-unknown-hosting-type
• unknown-hosting-type