why my ptyhon alert_api.list_alerts took longer and longer to return, eventually it never return and blocked forever I have to restart my 24*7 python script to reset it.

• Question
• cloud
• opsgenie
• opsgenie-cloud

I'm using a Chinese mobile number for receiving Opsgenie SMS. Instead of notification contents, it keeps sending me verification codes. I presume that this is because my phone number was not verified...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Does the application support synchronizing a subset of the groups in ServiceNow to Opsgenie?

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud
• servicenow

https://docs.opsgenie.com/docs/heartbeat-api#update-heartbeat-request-partial  says I can use curl -X PATCH https://api.opsgenie.com/v2/heartbeats/HeartbeatName --data "{ ... }" but wh...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I was hoping to get help with OpsGenie API part where the example in the documentation returns "not supported" error messages.  When I ask for support the form says I must provide the URL for th...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I am getting delay in the alerts appeared on the alerts main page in opsgenie also getting the acknowledged alerts as the unacknowledged alerts with pop up.

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello, Can you help me? I'm having trouble viewing alerts in opsgenie. In the main opsgenie view, alerts are shown with acknowledged: false. However, when I access each alert, it shows that it read...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have an alert defined in prometheus and an integration in Opsgenie matching on the alert message to send it to a specific Slack channel. However it still also pages the person currently on-call for...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...

• Article
• cloud
• compass
• jira-service-management
• opsgenie
• opsgenie-cloud

On OpsGenie, it sends out calls and emails notifying agents of things such as planned maintenances, degraded performances, etc. I've provided an image for example. I checked my team's services, and i...

• Question
• opsgenie

  https://support.atlassian.com/opsgenie/docs/opsgenie-terraform-provider/ says: Atlassian will discontinue new sales of Opsgenie on June 4, 2025 and end support for Opsgenie on April 5, 2027...

• Question
• cloud
• opsgenie
• opsgenie-cloud

    Hi everyone, We receive thousands of alerts in OpsGenie, most of which are autoclosed. We're looking to set up a system that escalates an alert from P3 to P2 if it hasn't been closed...

• Question
• cloud
• opsgenie
• opsgenie-cloud

My on-call shifts are from 07:00 to 23:00. However, if an alert occurs at 04:00 and is not resolved on its own by the next shift (08:00), I want the on-call agent to be notified. Is there a way to s...

• Question
• cloud
• opsgenie
• opsgenie-cloud

        Hello, I’m not sure who to reach out to for this, when I try to open a Support ticket thru Atlassian Support I get to where I typically would place our Site URL, ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

...rustedAccountId=3858372, queue=Q.QUEUE, nr.alerts.enabled=true, label.env=zone1,   Any idea why the Description template isn't making it into the opsgenie alert?  

• Question
• cloud
• description
• new-relic
• opsgenie
• opsgenie-cloud

Incident triggered a notification to first level.  Event was acknowledged via phone within the 15 min period.  Logs show the acknowledgement.  Event was still escalated to the final le...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, We have Site24x7 integrations under two different team with the same configuration and rules. However, one of the team could not get alert and we couldn't see the alert on Opsgenie "Alerts" menu...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We're looking to set up reports that could be automated and sent to respective stakeholders' email address on a certain date each month displaying the MTTA/R Analytics for the previous month. Is the...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I normally keep my phone notification/ringer settings on vibrate 99.99% of the time.  Generally, I never use Silent or Do Not Disturb.  Just the vibrate setting.   On my old Google P...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I just saw the email/notice about OpsGenie going end of life. I don't see how Atlassian can claim that JSM or Compass can do anywhere near what OpsGenie can do in terms of Alert Management? Am I mi...

• Question
• cloud
• opsgenie
• opsgenie-cloud

  When an incident is updated in ServiceNow, a POST request is sent to OpsGenie.    The payload looks like this:   { "alias": "", "incidentNumber": "INC545xxxx", "state": "Ad...

• Question
• cloud
• opsgenie
• opsgenie-cloud

...ncomingData, no matching alert update rule was found.   i have other rules aswell and all are working beside this one, so  i want the Alert to be Closed on Opsgenie when a public reply i...

• Question
• cloud
• opsgenie
• opsgenie-cloud

  I have a webhook integration configured so that when it receives an ack, it sends a  notification. However, I noticed that sometimes the owner comes in email format and other times it co...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello Everyone,   I am unable open a case in Atlassian support. I have logged in with Owner role. Does any one has any idea how can i raise this issue. Any email address you can share. 

• Question
• cloud
• opsgenie
• opsgenie-cloud

  We're receiving alerts from GCP through the standard webhook integration. The payload looks like this: { "incident": { ... "metric": { "labels": { "metric_label...

• Question
• cloud
• opsgenie
• opsgenie-cloud