Loom

Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technic...

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• loom

Hey Loom folks! 👋 We’re talking a lot about onboarding new Jira users lately, and Loom plays a big part in making that experience more personal and scalable. If you’re experimenting with: ...

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• custom-onboarding-contest-submission
• loom

  If Loom is where your meetings are recorded and Trello is where your work gets done, this update is for you. ☀️ You can now take action items generated from your Loom meeting recap and sen...

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• loom
• trello

Hello and welcome to our brand-new Loom Community! Whether you’re new to Loom and Atlassian or a long-time user, we’d love to share some of our favourite resources to help you along your Loom journ...

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• atl-evergreen
• community-launchpad
• loom

We’re glad you’re here! 👋 Our goal for this space is to have it serve as a central place for Loom users to engage with and be inspired by other Loom users and our Atlassian team. I’d like to int...

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• loom

I do not need the services  

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• loom

I downloaded the desktop app for Loom and when first opening it, I got a pop-up where it asked me to sign in, so I did. I used google and thought its all good, and authentication went well, but then ...

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• cloud
• loom

I signed up for Atlassian/Loom to try it, and now, two weeks later, want to delete my account. I'm getting this message: "User is last billing admin of a transaction account that has one or more acti...

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• loom

HI, just started here. I made some videos and went back to make more and the UI changed on me. I don't have the time shift option now and the UI looks different from the tutuorials. Lil help?

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• loom

got the email on the change over from loom, but nothing works and the email was flat wrong.  seems like sonos.  Terrible.  

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• cloud
• loom

I have a lenovo laptop and tried doing a video on loom but I cant figure out how to get my mic and camera to  work. Can someone help pls

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• loom

I can't get my Dell PC microphone to unmute to record sound. Everything on the PC is turned on in "Settings".

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• cloud
• loom

I clicked Chrome Extention and I need to click Desktop instead. How do I do that?

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• cloud
• loom

Hey, I am working from an iPad and cannot download the Loom desktop application. Is there an alternative way to record and submit a presentation using Loom on iOS?

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• cloud
• loom

I have a new Loom account however my valid Australian credit card is not being accepted, any ideas why? I've also tried using a second valid credit card and same error

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• loom
• not%20applicable
• subscriptions-and-billing

I have looked at help and tried a few times/ways, including the Loom App download page,  google search, and windows app store search.  I can't find the Loom app for Windows desktop.  J...

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• cloud
• loom

I created it by mistake. I do not want this account!! It was impossible to cancel online!!! Here is the message I got:  "User is last billing admin of a transaction account that has one or mo...

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• loom

I have recorded a video and while I was recording it showed my screen perfectly but afterwards on loom, it's just a black screen but the audio is working fine. I tried to play it in incognito mode, i...

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• cloud
• loom

I'm based in Australia and need my data to be based on servers in Australia - I see that data residency is available for other Atlassian products, but cannot see if it's an option for Loom.

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• loom

I accidentally made two site URLs and was charged for the Loom business plus AI subscription twice. I can’t find a link or contact email to request a refund. please help

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• loom
• not%20applicable
• subscriptions-and-billing

Hello, I have tried for two months now to delete this and it will not let me. 

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• loom
• not%20applicable
• subscriptions-and-billing

I signed up for Loom two weeks ago and still have not been able to record even one video because I keep getting an error message that the workspace is unavailable.  I only have one workspace so...

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• loom

I am receiving frequent emails requesting payment details. Please downgrade my account to the free tier immediately. I no longer have the Loom application installed, as I have transitioned to alterna...

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• loom
• user-management

Cancel my free trial 

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• cloud
• loom

After finishing a recording in the Loom desktop app on macOS, the video link is automatically copied to my clipboard, replacing whatever I had there previously. This is a problem because I often hav...

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• loom

I have had a Loom account for 3 years, and have always used my google account to log in. Today I keep getting an error that says "cannot authenticate with Google" (see attached screenshot). Followin...

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• loom

Why is there no audio from the other person in any of my recordings?  All of my recorded calls are experiencing this issue. I can hear my own voice in the recordings, but I can’t hear the per...

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• loom

I don't even know what a is or if I need it. Please cancel any subscriptions or accounts I may have inadvertently signed up for. Thank you

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• loom

Hi I had a loom account logged in my email and how its saying I no longer have an account and all my loom videos no longer work. How can I get my account back with my videos 

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• loom

I upgraded my Loom account (scott@gowithempire.com) but I cannot sign-in. I prefer to use Google Chrome but it defaults to Edge.   When I record it keeps looping back to the Sign-in or it cann...

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• loom