Loom

Hey, Loom community! 👋 We're excited to introduce something new: Loom Community Connect — a simple way to meet another Loom user one-on-one and have a real conversation about how you use Loom in y...

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• loom

The best Loom users didn't figure it out alone. They found a community. Whether you're here because something's broken, because you know there's more Loom can do, or because you want to see how other...

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• loom

Loom joined the Atlassian family in Fall 2023, and as part of integrating Loom into Atlassian’s suite of products, we are also changing how users log in to Loom. As this work continues, you may not...

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• loom

Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technic...

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• loom

I want to delete my account and associated data under Article 17 of GDPR. I get the above below when I try to do so. I can't get 1:1 chat because I have a 'starter' plan.  " User is last bi...

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• loom

Amanda, Thanks for responding. I sincerely appreciate the help. I'm able to get to the point where you left off. It's what happens next that's confusing and repetitive. It asks whether I want a w...

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I've been led to believe that I can record a Loom video while inside my Gmail account. Are there any tutorials or instructional videos on how to do this?

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• cloud
• loom

I am a founder and administrator for my company. It appears a Loom workspace already exists under our company domain, but the employees who originally created and managed it are no longer with the co...

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• loom
• cloud
• jira-cloud

I am using free LOOM to make videos for my college class and have student make video responses in class. I really love the app. My question (that I could not find an answer to on your website), is a...

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• loom
• cloud

in account settings in my printify  on my shopify store the 'get verification email ' button wont send nor let me type my email, the chat help person suggested I try loom for answers but when I ...

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• loom

I had an email from you telling me my free trial is about expire so I clicked on when I was told to do and as put above,  I am trying to add payment details but nothing I type in the boxes come...

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• loom

Hello, Often when I go to download a video in the app it says ‘There is a problem our end, try again later’  This is delaying my work, I can’t send the videos to my Clients as I need to edit t...

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• loom

Dear Loom Support Team, I am writing to request assistance with restoring access to my historical video library. I recently downgraded my account from a premium tier to the free Starter plan. ...

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• loom

アップグレードをしたいのですが、権限が必要ですというメッセージが出てきます。どうしたらいいですか？

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• loom

On other platforms, like Dubb, you can write a script for your video and have it on the screen while recording to help make it easier to record the video.  this was a game changer for me when i ...

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• loom
• scripts

Hello Community! Are you part of a company that uses the Atlassian Teamwork Collection (TWC)? Have you played a role — whether as an admin, leader, or champion — in introducing Loom to your organiz...

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• loom
• research
• twc

Hi team. I am having issues logging into the platform, I've just reset my password however am receiving the following error message "Could not authenticate with Altassian, please try again.  i...

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• cloud
• loom

Hi team, I’ve just been logged out of my Educator account, and unfortunately I no longer have access to the email address I used to set it up. This means I can’t log in to update the email address m...

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• loom

stop my loom account what I don’t need! Please 

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• loom
• user-management

I need someone to help me do the right size for youtube shorts,  AI chat gave me directions but the scene is so small I don't think it was correct,  I tried one and youtube did not place it...

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• loom

1. Can I have the text for my transcript overlaid on top of the video so that it appears when the video is played, or do I have to use whatever platform editor to add transcript on top (e.g. CapCut f...

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• loom

Does anyone know a fix for syncing the audio to a downloaded Loom video? I've downloaded my 5-minute Loom video, but when I play the .mp4 video, the audio does not sync up with the video. 

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• loom

I'm trying to make a Loom where my face bubble and my slides show up at the same time. I've got the Chrome extension and use the Loom desktop app. I've gotten it to work a few times but for some reas...

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• cloud
• loom

I can't record myself and my screen at the same time because I can't see the screen + camera option in Loom. I tried downloading the desktop app. When I open it, it asks me to sign in, and when I do,...

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• loom

Hello Loom Support, My name is Charles. I am a Loom subscriber and I am locked out of my Loom account. The Loom account I need to recover is linked to: [email address removed for privacy] W...

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• loom

You know Loom better than you think. The tips you share, the questions you answer, the "let me just send you a Loom" moments — that's exactly what a Community Champion does. The only difference? Ch...

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• loom

Hello Atlassian Support Team, We accidentally added extra users to our account, and as a result, we were charged more than expected. We only need 1 user on the account, but we were charged for mult...

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• loom
• subscriptions-and-billing

Yo usé Loom para grabar mi PlayBook en Universidad.Online. Quisiera más datos y continuar usando LOOM.  Estoy en Lima, Perú. Este playclass lo grabé con Loom básico: https://universidad.o...

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• loom

I need to free up disk space. How can i do this without having to manually delete old vidoes?

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• loom