Loom

The best Loom users didn't figure it out alone. They found a community. Whether you're here because something's broken, because you know there's more Loom can do, or because you want to see how other...

• Article
• loom

Loom joined the Atlassian family in Fall 2023, and as part of integrating Loom into Atlassian’s suite of products, we are also changing how users log in to Loom. As this work continues, you may not...

• Article
• loom

Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technic...

• Article
• loom

Hello Loom Support Team, I have not been using my Loom subscription and did not knowingly consent to its automatic renewal. However, I was just charged $18 for a renewed subscription that I do not i...

• Question
• loom
• not%20applicable
• subscriptions-and-billing

With the deprecation of creator lite -- will external users still be able to view Loom videos, even if they don't have a paid account? We use loom a lot for enablement materials and need sales and te...

• Question
• cloud
• loom

Ich suche dringend die E-Mail Adresse von Atlassian  

• Question
• loom

Da ich das Atlassian Programm Webstuhl nicht brauche möchte ich es mit sofortiger Wirkung kündigen oder löschen, Leider teilt mir das Programm mit da ich verbundene Abonements hätte geht das nicht. I...

• Question
• atlassian%20support
• loom

With the Loom integration with Atlassian, how can people still view Loom videos if they don't need a Loom account to create videos? Or does everyone need to have a Loom Creator account to view a Loom...

• Question
• cloud
• loom

Hello I used to get links to videos and be able to save those videos to my watch later to view later. But recently despite doing nothing different, videos from that same person are not now appearing...

• Question
• cloud
• loom

why does nothing happen when i click record 

• Question

Many in my organization use Loom. I am trying to create a Loom account using my work email but when I get to the join a workspace or create a new workspace step, I get an error that says "Something w...

• Question
• cloud
• loom

Hi Atlassian Support, I would like to request a refund for the Loom Business + AI charges made after May 29, 2026. On May 29, I believed I had successfully cancelled/deactivated my Loom subscriptio...

• Question
• loom

I see loom has been gobbled up by this Atlassian corp. Just wanted loom and I will miss it. I saw somewhere that if I cancel my subscription, it just ends. Well, that's not fair. I want to cancel whe...

• Question
• loom

I tried Loom for a trial period, and now they are billing me using an old credit card linked to my Atlassian account.  I can't find where to cancel the subscription, even after going through all...

• Question
• cancel
• cloud
• loom

When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video. 

• Question
• loom
• rovo

I didn't subscribe to your services. How can I unsubscribe? I need a specific specialist who can help. Your services are not needed.  

• Question
• loom
• not%20applicable
• subscriptions-and-billing

I currently have a legacy loom account and I'm getting messages about removing creator-like people before it gets merged so I don't get charged for them. This person no longer works with me and I can...

• Question
• loom
• not%20applicable
• user-management

I need to cancel my account  

• Question
• loom

Will there be enhancements coming to the Loom admin section and will it ever go back to being embedded in the actual Loom site instead of pushing you over into a dilapidated atlassian admin page...

• Question
• admin
• atlassian
• loom

Welcome to the Loom Migration Guide! 🚀 This guide will help you use the self-serve path to move from a Legacy Loom workspace or to consolidate across Atlassian sites, while keeping your content sa...

• Article
• loom

Loom account access lost after Atlassian migration   Hi Loom/Atlassian team,   I’m an existing Loom user and I have suddenly lost access to my original Loom account following the Atlass...

• Question
• loom

Hello, please help!!! I have a paid subscription on my gmail account to loom but I went to login one day and  somehow made a new account through google to another email. I've managed to access...

• Question
• loom

Dear Forum, I just asked this question, but I can not find it so I will asked again, if it's redundant: I am sorry. But for first time use of this forum, I find it quite confusing. however. I have...

• Question
• loom

I'm trying to pay for the service and only have a couple of days left in the trial before the subscription goes away. I put in all my info - I'm in the U.S. and have a U.S. bank - and cannot get the ...

• Question
• loom
• not%20applicable
• subscriptions-and-billing

You are billing me and taking fees for Loom and I dont have Loom, please stop this and refund my money  Invoice number: IN-007-708-876

• Question
• cloud
• loom

Hi 👋 I am Abhinav, PM - Loom. I am here with some exciting news!    Until now, agents couldn't touch most of the context you've captured in Loom: meeting recordings, walkthroughs, demo...

• Article
• loom

I have a recording that I need to save/clean somehow. There are 9 seconds where there is a strange noise NOT from my side of things but from LOOM that comes in over my voice. I can hear my voice unde...

• Question
• cloud
• loom

PLEASE PLEASE PLEASE add a timer to the video or a countdown of some sort cause I either go too short or too long never finding a decent middle ground without a dang timer.  Finally, can y'all...

• Question
• cloud
• loom