Community resources
Community resources
Community resources
Loom
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Loom joined the Atlassian family in Fall 2023, and as part of integrating Loom into Atlassian’s suite of products, we are also changing how users log in to Loom. As this work continues, you may not...
- Article
- loom
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Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technic...
- Article
- loom
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Hello and welcome to our brand-new Loom Community! Whether you’re new to Loom and Atlassian or a long-time user, we’d love to share some of our favourite resources to help you along your Loom journ...
- Article
- atl-evergreen
- community-launchpad
- loom
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loom cannot find the slide when recording, although I've selected 'window' to record
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I'm in desperation mode. Need help escalating a Loom account recovery issue. I have 500+ important videos in my Loom Education workspace. I’m 100% sure I’m using the correct email and password, but ...
- Question
- loom
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Can you confirm what type of payment was originally made for my subscription as I thought it was an annual fee paid.
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LOOMに残っている動画がたくさんあります。退会したら、全部みれなくなりますか
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Since Loom sold to Atlassian I cannot access my Loom account. I’m being asked for a 2FA code but I never set up an authenticator and I don’t have a recovery key. This is a personal account (not manag...
- Question
- loom
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I am being billed two times a month - $48.00 each time, but I only have one subscription.
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1. Downloaded and tested loom desktop app on Mac using youtube videos. All tested videos worked perfectly. 2. Loom desktop app settings on "full screen", system audio e...
- Question
- loom
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I have been using loom for work for years under my personal email address. I just made a trello account with my work email and wanted to merge them both under my work email. support said to delete th...
- Question
- atlassian-accounts
- loom
- not%20applicable
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Hello, I would like to delete my account. Still i have message, that is not possilble. Login - vrkoslavova.monika.cz Best regards, Monika Vrkoslavova
- Question
- atlassian-accounts
- loom
- not%20applicable
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To Atlassian Billing Support, I am writing to formally dispute charges on my most recent Loom Business + AI invoice and to request an immediate refund of $72. Here is a summary of the issue: - I h...
- Question
- loom
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Hello. I registered to get feedback for my work. When I registered I didn’t saw the categories selected, and apply. I thought it was just informations. I actually just need the free package....
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MY power point slides are not moving according to my recording when I try to move it with my recordong. It moves fine otherwise but when I start recording it does not. PLease help asap. Thx &n...
- Question
- loom
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I am unable to change the email address on my atlassian account. The old one is something that is no longer accessible and the new gmail email does not receive the verification email. It is not showi...
- Question
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It keeps telling me that it cannot authenticate me. I need to get into my account. I have lots of videos saved and can't get them
- Question
- loom
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Hi Loom Community, I'm posting here because I've been left with no working path forward and I need answers — both from the Loom team and from anyone else who has experienced this. What happened: ...
- Question
- loom
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New admin for a loom 4 user setup and something that I cannot find out how to do or how it works. We have Business and AI license SO when I am logged on and I create a video ...
- Question
- administration
- loom
- setup
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my account has been suspended. I’m not sure why I need it. Restarted what’s the process this is my second request, I need somebody to get back to me ASAP
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I'm currently on what I think is a business plan, but I've heard there may be discounts for educators.
- Question
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NVM, it was faster to just re-record the entire video.
- Question
- loom
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Hi. I am trying to log in to my educator account with no luck because it says it is sending a verification email to an address I no longer have access to. I also get a message saying "Your T...
- Question
- loom
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having this issues with Loom "Oops, please try that again! We had an issue starting the recording. Please try again, and if you still encounter the issue please contact our Support team." I have ...
- Question
- loom
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Hii There, I accidently created 2 accounts on Loom, one is associated with g****@gmail.com and second one is associated with p****@dcag.ca I have some important work videos on g****@g...
- Question
- atlassian-cloud
- cloud
- loom
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I joined Loom paid last month for an annual fee and then I have been billed again this month for another annual fee. Obviously, this is not correct. I have raised a ticket by contacting the contact u...
- Question
- loom
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Hi. I signed up for Loom because I was sent a video from a vendor. I believe they sent it in error. Now I can't cancel Loom and Atlassian. I am told Your account can't be deleted b...
- Question
- loom
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I just recorded a Loom. Hit stop. Then immediately, it says it's been viewed by anonymous. I click to edit it, still haven't watched myself, or shared it, and now it has two view counts. Are my video...
- Question
- loom
