Loom

Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technic...

• Article
• loom

Hey Loom folks! 👋 We’re talking a lot about onboarding new Jira users lately, and Loom plays a big part in making that experience more personal and scalable. If you’re experimenting with: ...

• Article
• custom-onboarding-contest-submission
• loom

  If Loom is where your meetings are recorded and Trello is where your work gets done, this update is for you. ☀️ You can now take action items generated from your Loom meeting recap and sen...

• Article
• loom
• trello

Hello and welcome to our brand-new Loom Community! Whether you’re new to Loom and Atlassian or a long-time user, we’d love to share some of our favourite resources to help you along your Loom journ...

• Article
• atl-evergreen
• community-launchpad
• loom

We’re glad you’re here! 👋 Our goal for this space is to have it serve as a central place for Loom users to engage with and be inspired by other Loom users and our Atlassian team. I’d like to int...

• Article
• loom

How do I add a powerpoint presentation to my video

• Question
• cloud
• loom

We have multiple looms that we use for some of our coursework as well as the onboarding process. When we migrate, I got the banner today, will we need to go through and change all of the links so vie...

• Question
• cloud
• loom

I recorded a video normally. Now, at the 30 second mark, the playback speed unexplainably accelerates. Thoughts?  

• Question
• loom

not allowing me to be able to unmute microphone

• Question
• loom

I’m reaching out to report an issue that has been affecting your platform for the past five days. Whenever I try to create a support ticket, I receive an error message stating: “Unable to create the...

• Question
• loom

It looks like Loom's invoices have moved. I need to submit the invoice for work. I can't for the life of me find it. It's not in any atlassian billing page or in Loom's. Anyone know?

• Question
• loom
• subscriptions-and-billing

I get an error message when trying to contact Loom Support. "unable to submit support ticket, please try again" I tried emailing, but that didn't work either. Auto reply: This inbox is not mo...

• Question
• loom

I've been using Loom for ~1 years on a daily basis, and because I was trying to explore the feature of who saw my video, I requested a Loom Enterprise quote. Didn't do anything about it and yesterday...

• Question
• business
• enterprise
• loom
• quote
• subscription

no way to cancel subscription

• Question
• loom

I used to login maybe it stopped were we using Zoom before???  

• Question
• atlassian-accounts
• loom
• not%20applicable

This is ridiculous. I’ve been trying for 24+ hours to get help — your support form is broken and won’t submit, and I’ve emailed at least 6 different Loom email addresses with absolutely no response. ...

• Question
• loom

We deploy and update Loom on macOS via MDM, but need to turn off Loom's own auto update functionality. What are the plist values to achieve this? I've found mention of these 4 in com.loom.desktop, ...

• Question
• loom

Hi all, We’re seeing a recurring issue with the Loom meeting agent on multi‑organization calls and I’m trying to understand if this is expected behavior or a bug. Scenario One recurring meeting ...

• Question

Hello, It's come to my attention that my videos are cutting out 2-5 seconds or so before finishing.  I don't push the 'stop recording' button while I'm still speaking.  Is this a common ...

• Question
• cloud
• loom

Can Loom have AI voice read back recorded transcript for recordings? Any plans to add this feature? Any 3rd party add on's, tools or workarounds currently available? So you record your Loom as nor...

• Question
• ai
• loom
• voice

Hi,  when i click on the microphone i cant cet it enabled before starting my video, nor my camera Please help Thanks

• Question
• loom

Hi everyone, We are a company that has built an extensive video library on Loom, and we are facing a critical issue. To our surprise, our videos are no longer available and appear to have been autom...

• Question
• loom

I want to sign up with my existing account for a new billing cycle after cancelling in the past. But every time I try to sign up, it just says "You no longer have workspaces with this account...

• Question
• cloud
• loom

I recorded a Zoom meeting a few days ago, using the loom chrome extension. The video in my Loom account still says uploading, but when I go to transcribe, it shows the transcribed video. If I use AI ...

• Question
• loom

I need to cancel my Loom account. The Atlassian instructions provided are inaccurate. I cannot find a way to cancel my Loom account or downgrade it to a free account. Please advise asap!

• Question
• cloud
• loom
• statuspage

Hi Team,   We want to use the default loom login as the "info" account of our domain is connected to Loom and we do not have any Atlassian account connected with that email. We have monthly L...

• Question
• loom
• cloud
• jira
• jira-cloud

Hi there, my loom is saying I can't create a loom video because my address is invalid? 

• Question
• cloud
• loom

Can you provide information on the monthly cost for a standard Loom subscription?

• Question
• loom
• not%20applicable
• subscriptions-and-billing

Hi, my video is stuck processing and never loads. It appears in my library but it has no duration and it keeps showing a loading spinner. I also cannot download it. The recording is about 1 hour lo...

• Question
• loom

Ik heb ten onrechte mij aangemeld. Ik wil geen account

• Question
• loom
• user-management