Remove account verification requirement for email to JSM ticket generation from a list server email

[Mark W_ McColgan]

We're trying to get automatic ticket generation from emails which are sourced from a listserver and other email addresses without account verification.   I've adjusted all the settings that I could find which I thought would allow this, but emails are held as pending with 'account verification required'.   

I understand that there are risks if there wasn't any verification process,  but is it possible to eliminate the requirement for a limited window with some risk mitigation measures such as whitelisting the email domains? 

[Ajay _view26_]

Hi @Mark W_ McColgan 

If the sender addresses are unpredictable, enabling "Customers can access and send requests from the portal without logging in" (the anonymous/open access checkbox) will prevent the verification hold — but it does open the project to anyone who has the email address, so weigh that against your security posture.

A community-reported workaround that doesn't require opening things up: set "Any domain" access to None in your approved domain settings (remove any catch-all domain grants). This can stop the verification trigger for external senders in certain configurations, particularly when SSO is also in play.

One thing that's not currently possible natively: time-windowed exemptions or per-project overrides of the verification requirement. That's been a longstanding feature request (JSDCLOUD-12645 if you want to watch/vote). The options above are the only levers available today.