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Suggested Intents in Virtual Service Agent not suggesting Training Phrases in ITSM

Suggested Intents in Virtual Service Agent not suggesting Training Phrases in ITSM

Is anyone getting this error when trying to use the suggested intents?

Screenshot 2026-06-30 183104.png

1 answer

1 vote

Does the project have at least 50 historical work items?

Best,

Arek🤠

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The project has atleast 100,000 tickets.

If I may ask, does the number of tickets affects it?

Best Regards.

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Number of Tickets matter only as Minimum requirement.

Does this happen to other Templates or only this one ?

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