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Started getting this Error from a Agent Response

Aaron Haydon
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July 1, 2026

Hi All,

I have had a Agent working automatically updating Priorities for a while now and recently I have started getting 


Failed to convert string to JSON. Error: No content to map due to end-of-input at [Source: REDACTED (`StreamReadFeature.INCLUDE_SOURCE_IN_LOCATION` disabled); line: 1]:

 The first Create a Variable is working but the second isn't with the error above being recieved.

image.png


This is the Agent Response:

{  "issueId": "184329",  "priority": "3",  "issueKey": "ITSN-73496",  "summary": "Downgrading priority from Highest to Medium based on impact assessment. The issue is a local disk space error for a single user, which impacts productivity but is not a system-wide outage or a total work block.",  "priorityName": "Medium" }

Any one able to help with this?

1 answer

0 votes
Marc -Devoteam-
Community Champion
July 1, 2026

Hi @Aaron Haydon 

If you want to use the priority of an issue to be set as JSON, the smart value you used format is: {{jsonStringToObject(issue.priority)}}

You can us 2 fields in json to string, the fields you want to use need to be in the clause, priority can be outside the clause.

@Bill Sheboy would you have an idea on this, I think you can't use 2 options in the jsonStringToObject?

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