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Search organisation by detail field and value

Laura Callewier
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June 29, 2026

Hi

In the JSM API documentation I found the following endpoint for customers: Search customer by detail field and value (https://developer.atlassian.com/cloud/customer-service-management/rest/v1/api-group-customer/#api-api-v1-customer-search-by-detail-field-post)

I was looking for a similar endpoint to use for organisation, but as per my mistake, I cannot seem to find one. Is there a way to find (the ID of) an organisation just by inputting the value of a self defined detail field, e.g. the enterprise number?

Thank you in advance

1 answer

0 votes
Dan Breyen
Community Champion
June 29, 2026

Hi @Laura Callewier welcome to the community.  Searching through JSM API Docs I would agree with you, I don't see one for searching.  

I may have missed it, but I took a quick look on Atlassian's Jira Site and didn't see anything for that request either.  You could create that Suggestion for possible inclusion in a future release.

If you do, feel free to put the work item number here so people could vote for it.

Hope that helps.

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