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Community resources
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Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
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The analogy between ITSM without Asset Management and driving a car without a speedometer is the most accurate that appear in my mind. Both situations describe a state where important control instrum...
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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From Remedyforce to Jira Service Management: A tale of automation, documentation, and smarter portals From Email Swamps to Systemic Flow Dhruvil Shah is the Senior Cloud Solution Engin...
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In enterprise environments, maintaining high service quality and accountability is essential. Jira Service Management (JSM) Data Center provides powerful tools to monitor Service Level Agreements (SL...
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TL;DR : Introducing advanced ChatOps features powered by automation, enabling you to handle incidents more efficiently and accelerate resolution times. We’re excited to announce the rollout of a po...
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This article will show you how to install, configure and run JEC on a Windows environment. We have various JEC packages available for download from the JSM integration scripts repository - Releases...
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Hey Atlassian Community, Have you tried the Assets and Configuration Management feature in Jira Service Management? It’s open for trial in Premium and Enterprise plans, and it’s awesome for keeping...
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Hello Atlassian Community! 👋 We’re excited to introduce a new feature that enhances how you manage your work in Jira Service Management. We know that flexibility is key when it comes to planning, ...
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Hi Atlassian Community! 👋 A few weeks ago, we posted about the new 3P integrations in Automation for Jira, and today I wanted to spotlight the Workday integration (actions and a trigger). These ne...
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Hi Community! We’re excited to introduce third party knowledge sources to Jira Service Management! Now, you can extend your native knowledge base across additional content sources such as SharePoin...
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Hello Assets Community 👋, Following our previous announcement, we’re excited to announce the release of an update to the behavior of the Assets custom field on the portal - a change aimed at ...
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Update July 8, 2025 We’re thrilled to add another integration to the list! New actions: Google C loud Platform Using the new Google Cloud (GCP) connector, you can quic...
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I’m excited to announce that we've launched a major new capability to create and curate full-length customizable Landing Pages in your JSM Help Centers and showcase them as smartlinks on th...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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Hi Atlassian Team, First off, I’d like to share my appreciation for the recently released Playbooks feature in Jira Service Management. This capability brings structure and automation to issue reso...
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...he permissions shown on the Slack OAuth screen to allow us to invite Jira Service Management ChatOps bot to both public and private channels that the user is a member of. These permissions ensure the b...
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With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how At...
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Are disparate IT data sources causing headaches for your service team? Is outdated asset information slowing down incident resolution and complicating change management? In today's fast-paced digital...
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Hello Atlassian Community, We’re excited to announce that Assets custom fields are now fully supported in Jira’s new and improved issue transition screen! 🔧 As part of the Jira platform’s recen...
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Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in ...
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We had a blast catching up with many of you at Team ‘25 in Anaheim last month, and showcasing the latest AI innovations in Jira Service Management. If you weren’t able to join us in person or catch t...
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Hello community! We're on a mission to evolve the schema templates in Assets in Jira Service Management to help you move in quickly, and gain value fast! To do that, we need your expertise… Are y...
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UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to ...
