Community resources
Community resources
Community resources
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Jira Service Management
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hey Community! 👋 Welcome to Week 2 of Shatter the Service Quo: Break Stuff, Earn Badges! This week, we're putting the spotlight on legacy processes that were begging to be broken. ⭐ The challeng...
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Quem trabalha com ITIL provavelmente já encontrou o conceito de modelo de incidente. Um modelo de incidente não é um processo separado. Ele é uma abordagem predefinida para tratar um tipo específic...
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From ITIL incident models to runbooks and playbooks in Jira Service Management Anyone who works with ITIL has probably come across the concept of an incident model. An incident model is not a sep...
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Hi Community! 👋 Welcome to Week 1 of Shatter the Service Quo: Break Stuff, Earn Badges! 🎉 Be honest – how much of your service workflow still looks like log it, route it, wait, report on it? ...
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Estimated time to read: 5 minutes TL;DR: Atlassian deactivates inactive free Jira and Confluence sites after 40 days, providing warnings on days 26 and 33, with permanent data deletion occur...
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👋 Hi Community, If you've ever had an alert close itself just as the underlying issue came roaring back — or hit "close" a second too early and lost all the context — we have good news. From Jun...
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Hello Atlassian Community 👋 If you're a Jira Service Managment project admin trying to configure approval workflows that go beyond the basics — sequential approvals (A → B → C), one-or-more from a...
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Agentic automations in Jira Service Management are growing 3.4x faster than traditional automations — but most Jira Service Management admins still aren't sure where to start with Rovo Ops. Today, on...
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May was a big month for Playbooks and Automation in Jira Service Management. We're shipping five updates — from AI that writes your Playbooks for you, to richer step content with images and files, to...
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👋 Hi Community, We've been listening — and we know that not every status update is meant for the world. Sometimes you need to keep your customers, employees, or partners in the loop without publis...
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...e true. AI agents do not do that. What Changes at AI Speed At Team '26, Atlassian made Rovo Ops generally available as the out-of-the-box operations agent f...
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We have some fantastic news, in addition to updating our onboarding experience journey for Data manager we also overhauled our backend to support up to 10 million objects per object class, giving you...
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Today we’re sharing an important update to unify our Service from Compass with Assets and Jira Service Management. Now you’ll be able to connect those requests to the real-world things behind them de...
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Hot off the heels of Team '26, we're hosting a webinar on June 23 at 11 AM AEST/CEST/PST to walk you through the latest innovations across Service Collection, including Jira Service Management, Custo...
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Since launching Assets Data Manager, we’ve received a lot of feedback from our community. While the power of the tool is undeniable, many of you have been honest: the admin journey has been hard to n...
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A poorly curated knowledge base produces suspect answers Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming...
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Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community ...
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In this fireside chat, Andrei Tuch, Senior Product Owner at financial services leader, Riverty, shares how his team runs more than 100 Jira Service Management projects across IT and busines...
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Update as of May 11 - this opportunity has now ended. Thank you for your consideration! We are looking for users of Rovo or other AI features in Jira Service Management to leave us a review on...
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by Dave Rosenlund Atlassian Community Champion, CSX Masters (fka ITSM/ESM Masters) Introduction Most Atlassian customers don’t set out to build a unified Customer Service eXperience ...
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The next webinar in our AI series is coming up on April 15 and will focus on using AI within Atlassian’s new Customer Service Management app! Register now to join us live or to get the link to the on...
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A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For tho...
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When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on email...
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Managing work across multiple spaces in Jira Service Management just got much simpler. You can now configure Multi-space work directly from the Multi-space work page using a new Space filter—no JQL...
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We’ve released a new version of the Data Manager Clients for JSM Assets, and we need all customers to upgrade to version 2.0.0 or later by 31 August 2026. You can download the l...
