👀 [Early Preview] Shape the new JSM Operations Reporting experience with your feedback

[#1]

What is the JSM Operations Reports?

A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day.

A modern, configurable team-level/all teams summary that has -

• OOTB template: Provides OOTB template to get you started quickly
• Customization: Resize, reorder, add/remove rows, and switch templates as you wish
• Configurable widgets and filters: Add from 25+ prebuilt chart templates or create charts from scratch with filters and different visualization types.
• AI-powered chart insight: Get AI generated insights to spot patterns and trends in your chart data

What we want your feedback on

• Metrics and widgets: Which metrics are essential for Operations (e.g., Alert volume / trends, On-call time by team, Alert MTTA/MTTR trends etc.)?
• Filters & Group By: Which dashboard filters and group by matter the most to you?
• Views: What types of different views or tabs would be most useful for you and your team on the Jira Service Management Operations Reports page?

How to participate [takes just 3 mins]

Fill the feedback form after watching the loom linked above Improved JSM Operations feedback

[Susan Waldrip]

Hi @Gargi Banerjee , thanks for posting this. When it's released, will this capability be available in all plans, or just Premium and Enterprise? 

[Gargi Banerjee]

Hi @Susan Waldrip - The reports will be available as per the current offering (Notifications for Standard, All reports for Premium and Enterprise). Please let me know if you'd like to have a followup conversation on this.

[Ravi Sagar _Sparxsys_]

Thanks @Gargi Banerjee for sharing this.

When can we expect these reports to be available?

[Gargi Banerjee]

Hi @Ravi Sagar _Sparxsys_ - the reports are expected to be available in EAP by August 2026.