[CLOSED] AMA: AIOps in Jira Service Management

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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894fb78f228b8c669 

We hope to see you in a future AMA session - stay tuned! 

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Hi Community! 👋

We're excited to announce our next AMA session, this time with @Juhi Duseja, Senior Product Manager at Atlassian - focusing on AI capabilities for Alerts and Incidents in Jira Service Management.

We're inviting you to ask us anything about how AIOps can help your teams cut through alert noise and get to resolution faster. We'll answer your questions LIVE at 9am Pacific Time on June 25, 2026. Register here: https://ace.atlassian.com/events/details/atlassian-atlassian-live-presents-ama-session-how-to-leverage-ai-to-reduce-alert-fatigue-and-resolve-incidents-faster-in-jira-service-management/cohost-atlassian-live/  

Here's what we'll cover — feel free to ask about:

• Our vision and roadmap for AI capabilities in Alert and Incident management in Jira Service Management
• Getting started with AIOps in JSM — setup, configuration, and what to expect
• Best practices to make AI more effective in alerts and incidents (alert grouping, noise reduction, suggested responders, and more)
• And anything else you can come up with!

You don't need to wait until June 25; go ahead and drop your questions in the comments below. We'll make sure to answer them here and cover them during the live session as well.

We hope to see you there!

[Dave Mathijs]

Hi @Jack Yu Will the session be recorded and available on-demand afterwards? I'm unable to join the live session.

[Jack Yu]

Hi @Dave Mathijs ! Yes this session will be recorded and we'll update this post with the on-demand link once available.

[Cody Seip]

Are there any plans to integrate Rovo with Jira Assets?

We have all of user equipment tracked with Assets by linking user objects to their computer equipment. We keep monitors and docking stations at a specific desk, so updating and reassigning assets can become a chore when users permanently move desks or onboarding new hires. Being able to tell Rovo something like "Reassign all assets linked to 'Flex Area 01' to 'John Doe', and vice versa" would be extremely beneficial.

[Jessica]

Great session and information! Thank you