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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Externally, I would like our various clients to have their own space. I think I can do this by creating different customer 'expereiences'. As an internal agent responding to client issues, I would li...
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Hello - I'm running into an issue with JSM data center when I create an issue using a Proforma form, that form does not display on the Issue screen in the Forms field. I have tried to following ...
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Hi, in the doc I can see that it is possible to access data from the JEC action with the {{jecAction.output}} smart value within automations. I am currently discovering the topics wit...
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We are currently building our JML and looking to put the following process in place When a Joiner ticket is raised, we would like the sub tasks go on hold until 10 days prior to the Joiners st...
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I want to be able to integrate personal calendars into Jira. I want the calendar to be a separate interface, not linked to projects. If an employee adds an event to the Jira calendar, it will appear ...
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Request: In the JSM automation rule for sending emails, the email body needs to display the value of a field from a form. If the field is empty, it should display "null"; otherwise, it should display...
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To give context, I need to access a client's Jira Assets REST API for analytics on their CMDB data, and this must be done through platforms like Postman, not through scripting. I do not have any acco...
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We use JSM for our support and maintenance tickets. I see that there is a drop-down of different resolution types. WE have just always clicked "Resolved" (the default) and then the ticket is Done/Clo...
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I'm throughly confused about where to go to enable the extended customer details fields. My IT admin has me setup as an Admin in our Sandbox environment and I'm positive we're on the Premium plan.&nb...
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Myself, and multiple users on my team, are unable to manually assign a ticket to a team member. Once we type their name and select the user from the list, the following error notice pops up. ...
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Hello! I'm integrating Google Cloud with JSM so that when alerts are triggered in GCP, an alert is also created in JSM. Following the documentation https://support.atlassian.com/jira-service-manageme...
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Context: We are in the middle of moving from Jira team-managed space custom fields and creating their global field counter part. With that, we need to migrate the data that lived in the space custom ...
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Olá Comunidade, Estou configurando uma automação para processamento em lote de múltiplos itens e salvando um resumo formatado de volta no ticket que iniciou a regra. No entanto, o valor final não es...
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Hello! We have JSM pulling from 3 different 365 Exchange inboxes for 3 Spaces. Member "B" has admin access to 2 JSM spaces for his teams. But on the 3rd IT Space, user "B" is a customer. When...
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After migrating from Opsgenie to JSM Operations, all Zabbix integrations for all teams stopped working. Checking the documentation, I discovered I need to migrate from webhooks to Jira Edge Connector...
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Before JSM got the overhaul of "settings and features" last year, I was able to change this part of our portal natively, without any extra extensions or apps. Was this setting moved to a different se...
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Hi, We are starting to evaluate JSM as a replacement for our current ticketing system. I'm trying to use our current support email as the address used to ingest incoming requests from customers. Th...
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What is the best option to identify software installed on a device to be able to pull the data with licences that have not been used by a user and potentially can be reclaimed. I am assuming you w...
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I am setting up a new General Service Management space. I see several options in teh team type. What are the differences between these different configurations? Where can I find det...
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I've installed JEC locally via Docker (see docs) and it's working. Much easier than anticipated to be honest - well done Atlassian! As it seems, we need to define each available action in the ...
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Currently we are availing JIRA Premium license and under which we are using JSM on-call. However, we are looking for options on moving to JIRA Standard license, so we would to know, whether JSM on...
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HI team, currently we are using JSM on-call facility in JIRA where we need to see the on-call person of a respective support group under "Operations". We noticed that people who don't have JIRA ad...
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Hello. Our Jira Service Management customers are using a Confluence macro to view asset objects. However, this macro has a predefined table layout and display order, so it does not allow filtering o...
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Hi, I am using the below api query to get our api tokens and their expiry date for a service userr. API query: GET https://api.atlassian.com/admin/api-access/v1/orgs/<orgid>/service-accounts/...
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Hi there, we are currently in the process of switching over to JSM, and we want to import our existing customer base into it. This is possible via API or CSV file import. However, one issue remains:...
Related collections
Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |