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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I need to correct several values entered through a Jira request. These user errors occurred in drop down fields. Some of my fields can be changed in the agent view (see image), some cannot. Why would...
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Need to reset credentials to Policy Tech
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If I set up self-help documentation in my Customer Portal, how can I link to it from within my application without requiring an additional login and without making my help documentation public.
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Hi All! I need to write an automation rule where after adding a comment, if this comment has the value "Valor bruto:" or "Valor inicial:" or "Valor:", the value after the ":" is added to the...
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How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
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We have the Team Reports app in Jira, and overnight it stopped working. I really need this app. Can you help me fix it? I'm not a Jira admin. We have a company that provides support, so I'll forwa...
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Temos o app Team Reports no Jira, e da noite para o dia ele deixou de funcionar. Preciso muito deste app. Conseguem me orientar a como corrigir? Não sou admin do Jira. Temos uma empresa que presta...
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Hello! How are you? I need to provide a Jira API token to a user outside my organization so they can extract some data from the platform. This user is a client user of ours. I've already tried to ad...
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Hello Atlassian Community, We are unable to access data submitted via a Jira Service Management Form within a Jira Automation rule. The relevant Smart Values (both {{form.state...}} and {{issue.f...
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Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
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I have an import configuration set up in Assets; and writing a scheduled automation to run the import but the API routing wants the import ID. Any pointers greatfully appreciat...
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Hi all. I need to edit/block a user on Jira, but I can't see them in the general Jira user screen or in the project people list. I can only see this user as a contact in open tickets. How can I fi...
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Jira used to have a keyboard shortcut “e” that allowed you to edit the ticket and assign it to someone, which would then open an editing window. Now, when I press “e” in a work item, nothing happens....
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I was given admin permissions for a particular project, but still I am not able to see the Knowledge Base Option. For context: I am talking about the demo service project This is what I am seein...
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Need to the automation in JSM if the customer is added in any project and If that user has a specific domain so by default it should added to one portal
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Hi there, I have a large chunk of text that comes into an automation rule as a variable. Part of that variable is this text={"StarterName":"Jill Hampson","StartDate":"2025-09-19","Department...
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Hi Team, We have just recently moved to Cloud version for JSM. I have created a dashboard for our Exec Team to have easy access to how our Tech Services Help Desk is performing in real time.&n...
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Hello Community, I'm facing an issue with auto refresh for Power BI dashboard integrated with JIRA SD Cloud. Below the error after using REST API 3: This dataset includ...
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We have a ticket that includes a form and sometimes they have to reopen the form and send it back to the customer for more information. Is there something I can do in the workflow or with automation ...
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My documentation site is using the Docasaurus tool. I would like to embed the JSM widget inside of my docs site but the <script> code I copied for the widget will not run in my markdown file. I...
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Hello, We already worked with the Ticket-System a few years ago and would like to work with it now again. But we would like to use the old GUI (if possible) is there oppertunity to use the old GUI?&...
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Hi Support We lost the domain that we used to register/create users on our atlassian account and since then we have not been receiving email notifications from our accounts. The original...
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Hi, i created a lookup table that contains key = {{issue.description.contains("Text")}} and the value = email address. How do i set the reporter to the value returned by the lookup table...
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...ser in Assets by email Action: Lookup objects Schema: Org Directory AQL: objectType = "Directory User" AND "Email address" = "{{email.toLowerCase}}" AND (Active = true OR Active IS E...
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Hi, currently in Data Manager when I use the Entra User Adaptor I get data for the following fields. id FirstName LastName FullName Email Location JobTitle UPN BusinessPhone Is there...
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| August 28, 2025 10:24 PM PDT | ||
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