Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I've contacted the AI support, and my problem is that it keeps mentioning a "Products" tab on the header or sidebar, but on our admin portal view(even for the org admin) we do not have that tab avail...
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Bonjour, J'ai un souci de statuts au niveau de mes demandes JSM. Tous les types de demandes sont sur le même workflow, je n'ai pas ou ne trouve pas de restrictions au niveau du workflow...
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I want to create a set of sub-tasks using JIRA AUTOMATION based on labels. The task sets have tasks in common. There are four labels in total, with 3, 4, 16 and 22 sub-tasks respectively. For LABEL...
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I tried to connect to my private JSM instance with postman as it is described in your docs: https://docs.opsgenie.com/docs/account-api The API-key I provided as header parameter. I started with “Ge...
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I have a service management workflow that looks like this: To Do -> In Progress -> Resolved -> Closed When a ticket is transitioned to Resolved, the JSM agent sets the Resolution ...
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i've got a project that has the portal open and widget enabled, but, every time i try to use the script, it redirects me to the login page instead of the form i defined as default. Any suggestions?
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Hello - I am pretty new to JSM and struggling to find exactly what I am looking for. So, my scenario is that we have some tasks processes set-up that go in a sequential order. Is it possible i...
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I have an Assets Schema called "Suppliers". The main Object is "Supplier". I want to email specific team members when a new Object in Suppliers is created. I'm using trigger O...
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I have an automation rule that adds the users mentioned in the comments to "Request Participant" field. It works fine only once. If the user is mentioned again or any other user is mentioned t...
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Not able to use automation for calculating project end date based on estimated hours and start date.
Seems that all possibilities for setting an project target date via automation are disabled, is this correct? I would like to set the target date via automation based on project start date and...
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The new permission pages are an utter disaster. I understand that that per "Space" workflow edit permissions currently do not work for Service Projects, so we're trying to give one of our users permi...
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User used to be able to add attachments to tickets, now he can't. If we login as the user on our computer (using InPrivate browsing on Edge) it works. If the user tries to use InPrivate bro...
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Hello! I am having an issue and hope you all can help me. I am currently migrating work items in Service Management. My only option is to import them via the Filter function > Import CSV file. ...
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I am trying to import multiple values into a Object in JSM Assets. The import works and does not give an error message but the values are not added. I have an object called Test-C with an attribute ...
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When our customers create a work item in the Help Center and we close it, they receive an evaluation function via email. How can this be disabled?
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Hi could someone advise how we see the users aligned to the Objects ? We are getting stuck and we have built it this far and really struggling to understand the next steps Is there a document...
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Jira Assets Cloud – Missing column headers in all Object Types (only values visible, headers not ren
Hi everyone, I'm seeing a strange UI issue in Jira Assets Cloud: When I open any Object Type, the table shows all the values, but none of the column headers appear. This happens for every attribut...
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I could not find a documented limit of the number of Confluence linked spaces in a JSM project, but I can not add more than 10. I get a message "This project has reached the limit for linked spaces"....
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Hello, I am looking for an option to visually display assets. I would like to have a building plan, but without an app. Is there such a thing? For example, I have a new object type called “Location...
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Dear ALL, I understand that a work-around about the current Jira DC lookup limitation over custom fields is to code an automation rule with When=Scheduled and then select the bulk option. My questi...
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Hello @AlL, after solving a ticket by changing status to "done" (Fertig) even the workflow is correctly set, that "done" is the last status so that ticket is closed, all tickets are still available ...
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Hello, We have a form to portal-only customer to fill in. There is a field "dateTime". Customer adds information. Automation adds this field value to description, using smart value: {{issue.cust...
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Hi, I'm trying to use a Automation for Jira branching rule for when two Jiras are linked together across different projects, checking for a value in the first project and then updating the sec...
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We have a field that will show all the available users from an active directory. This function works well for everyone. I added a new user to JSM following the same steps for other users. For th...
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When will the next release for Goals be available? From my perspective, there are still a few inconsistencies, or am I doing something wrong? - Dashboards cannot be created for Goals. - Saved views...
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| 31 | |
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| September 9, 2025 11:40 AM PDT | ||
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| July 11, 2025 4:42 AM PDT |