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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi everyone, I configured the workflow status order using the opsbar-sequence values, but the order is still displaying incorrectly. I’ve attached a screenshot showing the values I set for each sta...
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We have several customer portals where our external customers can open tickets. The list of external customers with accounts is accessible via the JSM Cloud administration interface. However, from ...
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How can i create a Holding organization which has several companies in different countries. and manager under customers
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I want a group of users to have access to the "Email this issue" Administration page, in order to be able to examine incoming-outgoing email logs, BUT without being JSM Site Admin
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I'm trying to use Endpoints in JSM API which ask about servicedesk and requests (especially SLA). I have admin permisions to project but still I can't reach those endpoints. Examples of such e...
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I want to clone a ticket including a formular with an automationrule. What do i have to do? The Formular has diffrent Fields (Field1, Field2, Field3), one of the Fields (Field3) is connected with the...
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Please propose a solution to the following problem, or provide a sample automation for populating an asset into an asset-type field. What I want to do Objective: I want to automatically set the rel...
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Apesar de tener todos los permisos el Jira Service Managment, el agente no funciona, no puede editarse un campo , hay alguna restricción por ser JIRA SERVICE MANAGMENT?
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I created a SM project and copied the default notification scheme and added the service desk team as a recipient when a work item is created. However, they are not receiving notifications. ...
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I upgraded my standard account to premium trial account to try out the virtual assistant for chatting with customers. Despite reading many articles, I cannot find a way to enable it. Has anyone found...
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Hello, this is more of a best practices question for setting up recurring tasks in Jira. I have created a project specifically for keeping track of IT scheduled tasks - most monthly, all are due a sp...
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Hello, I just discovered the "Set to Recur" functionality for work items, and wanted to know if there is a way to add more values to the "Recur" Dropdown? It only gives four choices, with the m...
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i have created a service management project for customer support and facing the following issues: 1. Unable to add multiple emails in email request configuration 2. The email added is part of a dis...
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The Data Manager Entra ID User Adapter Jobs has been failing to populate the Data Manager since the 1.2.5 release, even though it runs successfully. Previously, increasing the API Limit to 200 resolv...
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We're using assets to track recurring/annual payments. When the renewal date (asset attribute) is within 90 days, I want to create a ticket in our project. Currently, the date range is set for anythi...
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Unable to add customers for portal access invite to JSM as "service desk agent " & as Project admin & Jira admin, This is for users that already have a Jira account on cloud site. just...
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Problem statement: Connect our customers to Jira Service Desk portal to create incidents/service requests. User is Authenticated via Federated through our application portal. Tech Ask: ...
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Hallo, I created new user for access to our Jira Service Management but I receive the attached error. The user has been granted access but still can't login. How can I solve? Thank you
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Please help me create an automation when customer has no reply - Status : waiting for customer - no customer reply (either in internal or public note) within 48 hrs after status change - sen...
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Hello, how can I remove the notificiation in automation? when automation rule updates a field or comment, Jira sends a notification email to the reporter, assignee, or watchers.
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Hi everyone, I’m currently unable to access my Jira site When I try to open it, the page keeps loading and eventually shows this message: I’ve tried refreshing, using incognito mode, and clear...
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This is a knowledge share and potentially a bug report. We have an JSM integration with an AWS SNS. We receive events from AWS and the {{_payload}} contains keys with spaces. Example paylo...
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Hello everyone, Using JSM's auto-suggest feature, is it possible to control the display order and priority of Confluence knowledge by evaluating it based on the number of reactions? For exampl...
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I am trying to add formatting, more specifically rich text or html (ie. hyperlinks) in the Introductions section of the Portal. In Portal Configurations, if I try to add html it displays the raw cod...
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Hi everyone I have a question about a support project in Jira Service Desk. I opened a ticket on behalf of a client, and then: changed the reporter to the client’s account, added a comment menti...
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| October 7, 2025 1:55 PM PDT |