Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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When importing customers from csv is there a way to have the system NOT send them an invite email?
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Hi everybody, I am building an automation at a customer's system so that the request type is changed under certain conditions. Unfortunately I cannot select the request type to change to, be...
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Hi We are looking to implement a Discovery Tool in Jira that will discover Windows devices on the network and the Applications and Software installed. I have been looking at Asset Discovery, ...
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We are about to start the Service Desk Institute Programme (SDI), and as part of it, we need to produce several service desk reports. The following reports are required and are to include targ...
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Яка є можливість в JSM data centre при створенні задачі в одному проєкті автоматично перенести задачу в інший проєкт?
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Dear community, I’m facing the following issue in Jira Data Center (Service Desk): I would like approvers to receive an email notification when the issue transitions to the approval status. However...
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Good afternoon, community, I have a field called Change category with 4 options (Minor Change, Major Change, Emergency, Normal Change) — all of these are single User Picker fields. Using ScriptRunn...
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Need a Jira Cloud alternative to Behaviours / Initialisers to restrict field values based on logged‑
We are looking for a native Jira Cloud capability (or recommended approach) that works similar to Behaviours / Initialisers in Jira Cloud We are not using ScriptRunner or any third‑party apps. Us...
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I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval work
Hi everyone, I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval workflow. The Scenario: When an access request ticket is created, we have an approval st...
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scenario: we have two object types in schema 'Manufactures' and 'Type of devices'. In the third object type 'phones', there are various objects that are linked to objects of manufactures and type of ...
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We are using cloud JSM and we have standart package. Our JSM team would like to improve their survey. When a customer gives 1 or 2 in the survey we would like to make comment section is requ...
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I have a project automation I'm working on but I need to get a Name - that is a string format - and put into a User Picker (single user) customfield. This doesn't resolve the name though ...
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This is a rant more than a legit qu so not expecting any answers ... How does anyone find anything when (most?) of the documentation is still not updated with instructions that fit the new navigatio...
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Hi Community i have a question When we are trying to create a ticket via mail and adding the users in cc they are not appearing in request participants field Customer access and permissions i...
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I want to hide the SLA panel from agent view entirely while still having the SLA tracked in the background for reporting purposes. We are wanting to look at SLA at a more holistic level inst...
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I have created two request types in Jira: Gate 1 Sprint (with Gate 1 Sprint form; mandatory fields are enforced correctly) Gate 3 (with Gate 3 form; mandatory fields are not en...
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Hi, Is it possible in the Jira User Portal to add a Service Announcement or a scrolling banner to notify people about an issue? This would allow, if the issue is a scrolling banner, to click o...
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Hello together, I did some research in the community and internet. But i didn´t found much infos. I also created another thread here, few days before, regarding multiple Support Spaces, Pipelines...
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We couldn’t export your work items Client & Regulatory Reporting - All work - Jira
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Full error: Destination status could not be resolved or does not have a valid transition rule (with current status): (Waiting for customer - 10002) Hello all! I've been getting this er...
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This is with regards to connecting Jira Service Management (AGC) with OKTA via Automation rules utilizing web service calls. Does a static Okta API token (SSWS) would simplify implementation and wor...
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Hello. Our shop has a premium license for JSM Cloud and a subscription to MS Teams. We are in the process of integrating them nativley with no other subscription based apps. We just want to confirm t...
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Hoping somebody can help, because this is a hard dependency for building out our Enterprise Service Desk in JSM. Background: I'm trying to allow users to 'Clone' a JSM request, but present them wit...
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Hi everyone, I’m trying to enhance the usability of the customer portal Requests view in Jira Service Management, and I’ve run into a limitation around filtering. As an admin, I can go to: Setting...
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* Does JSM standalone [where Jira software is not required] cloud/data center both have diff APIs? * Did not find all APIs like Jira, like read all services/request, create/update?
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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