Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am trying to import tickets into an existing project using a CSV file. The file uploads but when i try to point to the Project that i want them imported to, i get an error saying the Project alrea...
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I have an Issue and I found no way to bypass this problem: I would like to restrict certain requests in the customer portal to certain customer Organizations. In theory, according what...
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Hello, we had multiple canned responses in our JIRA Service Management. Everything is gone now. I try to create new one, it is possible (it wasn´t yesterday), but the old canned respo...
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I’d like to use an old key that I already deleted, because the first one was created using the wrong template, and I want to create a new one.
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I have a requirement. When I receive an email in the Jira Inbox from "test@mail.com" with the subject containing the string : test successful for {ABC12345678} body contains : test succes...
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We are a healthcare organization who tracks PHI in our Jira Issues - but needs to hide it from Jira Agents unless they need to view the information to do their work. We are looking for a solution th...
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My situation is almost identical to this other member's situation here (and copied below): https://community.atlassian.com/forums/Jira-questions/All-pages-under-https-id-atlassian-com-manage-pro...
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Necesito saber como hacer para que a mis clientes les llegue la encuesta de satisfacción CSAT, ya que esta habilitada la misma, pero no llega en ningún caso. Probe realizar una automatización que ...
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We’ve observed an issue with the Jira Service Management (JSM) widget on Microsoft-based and SharePoint-based products. Previously, the JSM widget was working as expected for users who embedded it ...
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We are working to set up automations to notify specific parties of tickets that have been open and stagnant for 90 and 180 days. I created the automations to the best of my knowledge but we hav...
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We have our JIRA Help Desk setup and the Summary page has several useless stats listed for us. We are trying to find a way to customize what we see. i.e. SLAs and violations, ticket statu...
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I'm switching from Zendesk. In Zendesk we have email addresses for support eg projectsupport@ourdomain.com. The customer emails it and it creates a ticket. I can see that Atlassian does this but can'...
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Hi! When a customer replies to a closed request, we have a follow-up ticket created that links the two together. The original request remains closed. Our automation successfully creates and lin...
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Hi, I want to implement a new SLA "Lead Time", measuring from creation to closure, for all types of JSM tickets. I am pretty sure that, once configured, the SLA was calculated automatically for all...
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I'm looking to setup our Jira Service Management system to utilize and notify the on-call schedule. I have the On-Call schedule configured with a team and rotation. I have also configured the Ale...
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Hello, I'm using Jira Service Management Cloud and have a question regarding form translations in request types. Current Setup: I have configured translations for all form field...
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Looking for a comprehensive list of features that Refined Advanced offers over current JSM native portals. Tough to find this information anywhere that compares the two. We're currently usin...
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Hello, I'm not getting receiving the verification emails from Atlassian, as such I am unable to access my dashboard. I'd appreciate if this was looked into and if my email address was removed ...
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I want to automate updating Asset fields when another field is changed. For example, when a version like "sqlserver-ee 15.00.4073.23.v1" is imported or entered in the Version field, I’d like the Data...
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Hi! I am a new starter with Psychiatry UK (employed) Please may a kind person send me a link to request hardware/equipment? I need stuff like wireless mouse etc I was directed t...
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Hi! We try to customize our satisfaction email after the resolution, its possible? Because we try to find it in the proyect settings -> customer satisfaction but it's only availeble to on ...
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Is there any way to apply format requirements to fields within a request/issue/ticket so that only certain values are accepted, similar to the "Must match regex pattern" on the form fields.
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i need to get my learn smart password re set. i have been unable to password reset. as states my email is incorrect. a collegue told me to log a ticket on jira and i have no clue how. ...
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I have just been building a rule in Automation and notice some of the actions allow you to create things or integrate with Microsoft Azure Devops. Is there any documentation on what you can actually ...
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Requirement: Use JSM automation to create an alert once incident/workitem is created. I am trying to create an automation to create alert once an incident/workitem is created in JSM. I am able to ...
Related collections
Atlassian Community Events
| User | Count |
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| 30 | |
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| 4 |
| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |