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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi Community, We're facing a issue in our Jira Service Management Data Center project where customers added as "Request Participants" cannot view the tickets they are added to. I've already checked...
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I’m working on a JSM automation that should send a single email to approvers if they have multiple tickets assigned. The setup involves 10 custom fields and 10 statuses in the JQL. The automation sh...
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Hello guys, is anyone else bothered by the fact that if you reply to a ticket from email, inline images are being edited and usually in a way, they became unreadable unles clicked on? Inline im...
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We are using a custom field (Paragraph or Text type) to store one or more recipient email addresses for automation-triggered notifications. The automation's "Send Email" action works perfectly when ...
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Hi, I would like to check if there is a way to undo the cancellation of my Jira Service Management subscription. I tried following the steps provided through the Undo Cancellation button, but the ...
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How can I restrict the comment for the reporter when the ticket resolved without using automation? this property block all comment jira.permission.comment.user.denied.
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How to fix the error uploading attachent some of our forms are unable to upload attachments. However, based on our checking, we are able to upload attachments in other request types or forms
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Although all jobs in Jenkins are running, the work on the Jira Service Management side is not progressing. What could be the reason?
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Im looking for white papers on how to integrate Jira service management (help desk) into Azure AD?
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I have "Countries" field that I want to fill based on the reporters group, either when work item is created or the value for reporter has changed and I have to do it with ScriptRunner due to the amou...
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Hello. I went to make updates and noticed the Premium wording. Does this mean I cannot make any updates until I get premium? Thank you.
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Working on an integration with Zabbix 7 LTS so it can create tickets in JSM via the API when certain alerts are triggered. I am using the included JSM media type in Zabbix. Currently the Zabbix trig...
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En nuestro sitio Jira Service Management (plan Free) de Jira Cloud, un miembro del equipo eliminó tickets por error. Quiero confirmar si realmente fueron eliminados o si hay forma de revisarlos en ...
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Hallo Möchte gerne aus allen TAsks meines Projektes verschieden Reports/Berichte mit grafischer Darstellung erstellen. Analog zu der Grafik zum ISMS-Board. Leider geht es nicht mit dem Report-Tool v...
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Hi there, is it possible to add a new tab to the sidebar, which directly navigates to the Organizations? Now we have to go to Customers first. Our structure is more based around Organizations and les...
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Hello, I would like to kindly ask for a more detailed explanation of what exactly will be affected in my Jira Service Management project with the upcoming changes moving features from the Standard t...
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Hello Team, We have a requirement to add a group as Request Participants in Jira Service Management. The expected behavior is: Whenever a ticket is created with a specific group selected, all me...
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What are the recommendations for the following scenario? An after-sales support team uses a JSM project to handle support cases submitted by customers. Often, the team needs to gather additional inf...
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Hi, community! Please help me find answer to two of these questions: 1. Is it possible for the project customer organization members not to receive all the notifications when a new ticket i...
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Hi, We are running Jira Service Management in a cluster of two VMs with a PostgreSQL database in the production and acceptance (AQ) environments. We would like to perform a refresh of the acceptance...
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Hi, I'm a bit puzzled. I followed this guide https://confluence.atlassian.com/cloudkb/configure-saml-single-sign-on-for-portal-only-customers-with-entra-id-formerly-known-as-azure-ad-1541081409...
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Hi, Since old services are deprecated, I'm getting issues while using the new ones. Firstly, the old ones used to give me total no. of records fetched through maxresult & startAt parameters. T...
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Gadget or filter to view subtasks assigned to another user where I am the assignee on the story Jira
I am trying to determine if there is a way in which I can include a gadget or filter onto my dashboard so that I can view all subtasks that are listed under each of story where I am the assignee. The...
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Hi all, I’m running into a problem deleting a work type in a JWM team-managed project. When I try to delete the work type, Jira blocks me with the message: “You can’t delete this work type because ...
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Customer with active JSM account is redirected to Jira when logging in. He does not have nor should have access to Jira, I only want him to see tickets he created, but he is effectivly locked out bec...
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