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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi everyone, I am investigating an issue in Jira Service Management Cloud related to populating the Request participants field from a text field containing multiple email addresses separated by comm...
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Hi, We are configuring Jira Service Management Cloud on the Free plan. Standard Jira/JSM email notifications are working correctly and outgoing email is enabled. However, the Automation action “Sen...
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We experience an issue following the latest Atlassian chat updates, that changed the permissions structure. We had limited who could raise the default request type and it worked for ages with Assi...
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Hello, we are BÄR GmbH and are currently experiencing an issue with Jira. Since today, several users have been receiving the error message “Something went wrong on our end.” The issue is curre...
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in jira user left the org,we suspended that user,if we remove that user from groups and teams it wil
The user has left the organization, so we suspended their account. If we remove them from groups and teams, will this affect their tickets in the projects?
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"Hash ZHUI5C Trace 17d35239e1eb498795e36c6e29f5075e" What it can be and what to do?
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Hi everyone, We are using Jira Software and JSM Cloud Premium. An automation rule successfully copies a number field from a Jira Software ticket to a JSM ticket. The agent can see the number perfec...
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We are migrating to JSM and want end users to only see the tickets they submit in Jira, and not the old tickets we are migrating from our previous provider. The migration process automatically links...
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I am trying to configure My project help center page, it seems there is no option to make logo bigger, I tried to upload bigger logo as well but it still appear small. Apart from that in right cor...
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For our enterprise service desk we are always looking for feedback and surveys from users. Unfortunately, the email that goes out requires multiple clicks and most users don't take the time to leave ...
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Please send the payment link to activate Jira.
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...ilter ID However, when I execute the saved filter through: GET /rest/api/3/search/jql?jql=filter=18380 I get: { "issues": [], "isLast": true } No issues are returned. A...
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We've built a Rovo Agent as a customer-facing self-service assistant (help center + Confluence pages mapped to intent/request types) to reduce inbound tickets to our service desk. Our go-live bar was...
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Hi Community, We use a Confluence Knowledge Base connected to Jira Service Management Cloud, and we would like customers to be able to print our KB articles directly from the customer portal, eithe...
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Hello Atlassian Team, We have a custom field named "District". When we open the field configuration and click Edit, the Bulk Upload option is not visible.
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Could you please help on below Branch concurrence issue? I'm a developer of the team-managed JSM project in jira cloud. Now my automation rule for adding "request participants" is working well exce...
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We have some groups that have members, in the JSM notification scheme I have added that custom field be added to the notification "You're assigned to a work item (System)" and that I have chosen...
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We automatically provision Atlassian accounts for all new staff, and add them to a group that has Customer access to JSM. We sync multiple details from our Identity Provider, such as Department and T...
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We are currently experiencing an issue with Jira Service Management. Customers are unable to create or submit support requests through the customer portal. When attempting to access the request page...
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I have created the workflow automation. expecting based on the ticket it should review and convert eligible HD as knowledge base article. but everything is good but ticket not creating some one guide...
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Hi The Asset schema view appears to have changed, and the Linked Work is how showing at the top How do we get this back to the side like it was before ?
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We are facing a very unusual issue in our Jira Service Management Data Center environment that started on August 27, affecting all our service projects. Platform：Jira Service Management Dat...
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Hello, as per Operations --> Services timelines were 15 Aug + 2/3 weeks. Latest time was due on 5th Sept. we receive the feature for a short period on 3 Sept afterwards we were rolled ba...
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Hello, How we can check which automation uses most steps , in usage we can see only cumulative steps used but no stats per rules, also in old usage page we can see how much time it runed but i...
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I'm going through the process of trying to submit a support request, but the system refuses to acknowledge my company's portal and I can't continue. Is there a direct way to contact technical support...
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