Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi all, I created some automation to amend a list of approvers, based off the type of work item. What I have noticed is that often the automation is failing and throwing an error in the audit log, b...
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I’m having an issue with hiding email signatures. The signatures are all the same, and it works for most, but not all. Settings: Jira Service Management I’m an organization admin Email request s...
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I have had an automation setup to set the Organization based on the reporters email domain. I have pre-setup all the organizations named using the domain names that I expect tickets from, i.e. "compa...
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I was showing the sidebar customization to our newer colleagues and noticed "IT asset management" there. We certainly use Assets and have IT stuff in there, but this seems different. I don't even see...
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I have a Service Space. My understanding is that's the only type of space that allows Requested Participant. If a issue comes in via email and someone is CC'd the become a requested participan...
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I know you can link work item fields in Jira Smart Forms but is there a setting that will allow you to create fields that don't already exist to a project when you create the Smart Form?
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I have a simple dashboard with one Rich Filter being used, and I need to export it to a .xlsx file. I cannot find this option anywhere in the dashboard menus. Is there a simple fix or action I can ta...
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Hello Back when we setup Jira 5 years ago, things looked very different. I can't remember where to look for the sync status with our AD and how to kick off a manual sync. The documentation ...
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With the limitations of conversation data that is available for client conversations, as well as the limitation of the range of metrics we can pull in general for the Virtual Service Agent, is there ...
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I need to created custom fields in team manage JSM project. and already created 29 fields. But i got below error message when i created 30th fields: " You've reached the limit (50) for creating cust...
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Since 28th Jan, 2026, Jira is showing "View Description" button in ticket notifications, instead of showing complete description like previously
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Hello, I'm a little bit confused about combination of settings in Jira Service Management Cloud for allowing to create new request from mail. I would like to allow creating new requests from emai...
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Hi Team, I’m trying to implement a clean Jira–Slack integration and would like guidance on whether this is supported natively or if there’s a recommended alternative approach. What I want to achi...
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I have an external knowledge base set up and an internal knowledge base linked to a confluence space. The "Knowledge base" custom field related articles only pulls from the external base but I want i...
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in our Jira cloud instance I have a request to convert our Jira Service Management space to a Jira cloud space can I do this in our Jira cloud?
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We’ve recently migrated from a Opsgenie instance into Jira. AWS CloudWatch alarms are being sent into Jira alerts, where the team review and triage them. At the moment, we can manually create Incid...
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I have set up an Automation that transitions an emailed request to Waiting for Approval and can auto-assign the Approver to a single user. I need to be able to have the approval notice go out to a gr...
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Hi Everyone, Quick help , how do we spot the usage of market place apps, is it natively possible from admin console or should we buy/use separate add on for this purpose. 1)Metrics requ...
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Hi people, We have a workflow were sometimes approval are required from managers. All the Approvers are customers, not user agents. The workflow were running for almost one year and all were running...
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How can I require to add comment when a non-license approver decline the tickets? I need it to see the reason why approver decline the ticket. is this possible?
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I need to be able to view how often knowledge base articles are viewed, and which users are viewing them. I know about the Requests Deflected report, but it doesn't meet our needs. It doesn't show wh...
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Jira automation. When an issue is transition from B to C, send an email to user who transitioned the same issue from A to B.
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What's happening: We have an Operations team member who should create an alert when a High or Highest priority incident is created, but they've started alerting everything. Any incident that's creat...
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I have this issue type and when I go to Raise a Request I have this screen How can I add more fields like Description, Request Participants, etc Thank you!
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I have added a customer to a specific project/space and after waiting an hour, the customer still has not appeared as being invited.
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Atlassian Community Events
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| 31 | |
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| Subject | Author | Posted |
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| 8 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |