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Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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HI We recently migrated to JSM and we want to use a feature that can send notification like Outage to all staff and I came across the "Organizations" in JSM after creating I can't find this un...
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I'm in the process of implementing the new "Journey" feature. So far, this works as expected for very simple Journeys. Now, we want to create a more complex Journey: a customer starts a new Issue ...
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Hi Everyone We've been attempting for a few weeks now to get the MS Teams integration up and running to enable our customers to post via teams. Nothing we do seems to work. We've followe...
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when I click below link ,it takes me to help site. Could you please help me to get the permission to review T6 issue? P70328U704-2 I am CAE int Engineer working on T6 program ,currently ,I need acc...
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Hello, We have the following global settings set for our customer access: And the JSM space is set to OPEN. But when I send an email to the space, I am getting a response f...
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I send the last comment via an automation to non jira users, this works fine, but if an attachment is added to the comment, a not useable link to the attachment is added to the email body. Is it poss...
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Hello, I have a queue set up with 11 service desk members on the team. We recently brought in someone, MM. My issue is that while we are able to successfully assign him tickets and he work on them wi...
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Hello, I am creating a JSM space that will primarily be used by internal users but also some external users. The majority of requests will be sent via email not portal. I do not want ex...
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My Time to Resolution - Met report is missing several issues even though they did not breach and have a resolution of Done. I can't get them to appear at all, even when filtering by the specific repo...
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I am trying to export some monitors from the asset function and have it filtered on two locations, but getting the following error Action Complete Export 1092 Objects, 1 error encountered&nb...
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Hi all, Quick question about the Triage button in the top‑right side of JSM. We’re seeing some limitations when trying to assign a specific ticket type to a single user: when we use “Upda...
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Hello, I have created a new area and am now encountering the following problem for the first time: When I create a ticket, it is always listed as Anonymous and the Reporter field is completely miss...
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in our org we want to implement the Vendor Security Risk Assessments in Jira, it is possible, required info and steps to implement.
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Hey, everyone! We are trying to utilize the Rovo agents in the portals. We've got an internal help center, so most of the users who are raising the requests can co-operate with Rovo agent in the por...
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Hi! I'm setting up a new project in JSM and would like to use the change calendar to highlight any conflicting changes. However, I find the built-in capabilities quite limited for this purpose, and...
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Hello everyone, I am facing the issue while importing data from a saved search of the data manager into assets. The error message is "X error(s) found in source data" with no further error deta...
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Hello, We have been using URL parameters to pre-populate internal values in our portal forms using the following format: ?customfield_<field id>=<value>&... However, this functiona...
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My original goal is much more complex, but since it's not working as I expect I'm now simplifying it to this: 1. customfield_12389 points to Assets schema (no filtering except objecttype = xxx). Sin...
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Hello Atlassian Community! I want to create Automation which sends e-mail to certain user with all the comments from the work item added after the date saved in custom field. I created date-time cu...
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Is there a way to provide request edit permissions for the customers on a project?
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I have found lots of documentation around how to filter an object field based on another object. But can you filter an object based on a select list custom field? I would like to cerat...
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Right now, for an attribute that link to an object, a user can type a new value (object) there. There are 2 issues. 1. There is no modal pop up to allow the user to input other attributes i...
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I have an onboarding form nested in my "onboarding" request type. Within this form is an "IT Equipment" checkbox field that includes various options for equipment such as PC, Laptop, etc. What ...
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Hi! I needed to create a new instance of Jira Service Management as the old ona was not used for more than 120 days. Now I wanted to add a new one to slack and I see both of them (old and new o...
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Environment Identity Provider: Keycloak (SAML 2.0) Atlassian product: Jira Service Management (JSM) Domain verification: Enabled (verified domain) Provisioning method: JIT (Just-in-Time) via SAM...
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| Subject | Author | Posted |
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| May 29, 2025 11:41 AM PDT | ||
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