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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Can external Salesforce data use Atlassian Data Lake as an intermediary and then be written into JSM
Hi Atlassian Community, I’m looking for confirmation from an Atlassian expert regarding the capabilities and directionality of the Atlassian Data Lake. We are evaluating an architecture where Sales...
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We currently use JSM for over 6000 customers, sometimes we approach the customer first by creating a ticket proactively for them so they may adjust or fix something on their end. However we don't alw...
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Hi everyone 👋 I’ve been spending more time learning about IT Service Management with Atlassian, and I’m particularly interested in understanding how teams move beyond the basic “service desk + tic...
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we want test jira project to clone of the bug management project,not tickets.we are planning to implement Self RCA forme.could you please suggest possible ways to do this without impacting production...
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Why i am getting Service Collection, Monthly, Standard (USD, Default, 15-10-2025) 3 agents . If there is one user sufficient then why you are Appling 75$ for three users. Let me explain and t...
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Hi, We have to renew AT-482807580 but we can't pay quote AT-482807580 Please can you help us ? Thank you !
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How do you prevent Jira Automation from creating duplicate issues when the same event is triggered m
Hi Atlassian Community! I’m working with a Jira Automation rule that creates an issue based on an external event/webhook. The rule works correctly, but occasionally the external system sends the sa...
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Hi everyone, I'm having an issue with AI Answers in JSM Cloud's Virtual Service Agent (VSA). Although a linked Confluence KB space contains 4 published articles, the AI Answers setup screen shows o...
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CSM: API-created requests still invisible in Help Center "My requests" (CSM-33?) — need a verified w
Hi all, We run a Customer Service Management (CSM) project (Jira Service Management, projectTypeKey customer_service) and are hitting a visibility issue that survives every configuration che...
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I have created rovo agent for perform the weekly analysis and generate report of identifying top 5 problem request we received on weekly basis in which escalation required, below prompt i used: Analy...
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Hi everyone, I'm curious how teams here are managing workflows that involve both Product Information Management (PIM) and Jira. For example, when a product needs to be created or updated, there can...
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I’ve been looking into the lack of a simple way to duplicate an entire Jira Service Management Assets schema. I built a small Forge prototype that can now clone the schema structure end-to-end, incl...
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The login button in the landing page is not working. It works when you click the button in helpdesk page / portal page.
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The message I get when I try to action an alert in Teams channel is: "Couldn't run the command. Try again?" I have a working JSM-Teams integration which sends out alerts to specific Teams Chann...
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Hi, We created an Entra group for user testing, and all members of the group have successfully synced to the corresponding Jira space except for three staff members. We removed these...
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Where can I update phone number for my profile in JSM for on-call
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When using the built-in "Create chat or meeting" it doesn't create the Atlassian chat card. This use to happen occasionally but now it is happening every time we create a chat across all the users in...
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When trying to add a responder to an open Jira Service Management ticket it can't search for the responders when the Services filter is checked. It just spins and never finds anyone in the JSM tenant...
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Hi. I have an asset schema with that have some attributes as object tha point to another schema. I have a filter in that attribute ( Vendor = ${Vendor}). Until today it worked perfecty. Today...
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Dear All, I would like to know if it's possible to make mandatory select for supervisor before press the "Approval" button in front portal? Which means approval will not be allowed unless selection ...
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Hi Atlassian Community, I’m running into a persistent permission error when testing anonymous (unauthenticated) ticket creation on our Jira Service Management Cloud site, and I could use some fresh ...
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I’m curious how people are handling this today. If a Jira group represents a set of users who should be Request Participants on certain JSM requests, what do you do when the group membership changes...
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Hi all, I'm building a form through JSM to help people in my company request a purchase order by submitted a ticket to the finance team. In order to process the request, we need a few docs: a statem...
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Is there a way to whitelist internal addresses for safe customer notifications so that we don't lose the functionality of seeing comments / Work item summary etc... in email vs having to open Jira fo...
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Hi there, I am looking into an automation that will redistribute tickets coming from 1 project into its proper project (duplicate ticket in new project and delete the original) The problem ...
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