Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Does anyone use NinjaOne and successfully imported their NinjaOne data into Assets with Data Manager
We're trying to import our NinjaOne RMM data into JSM assets through Data Manager and are at a bit of a loss. We want this to be automated and have zero human input but aren't sure how to do this wit...
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Hi everyone! I managed to connect to the Jira MCP from a Copilot Studio agent. My question now is for the community: I'd love to hear your thoughts on what you see as the main use cases and added va...
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I have JSM working with SLAs and Automations that send an email reminder to a Customer if they haven't responded to the Agent in # days. This is done by adding a public comment that is shared wi...
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Hello, I have been trying to get a response from support but maybe the community knows. I would like to check if Atlassian systems: 1. utilizes N-able N-central, 2. whether any systems, data, cre...
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The USBC dont not seemed to read or write at super speed. Please advice. thanks Jeffrey
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hi everyone - i'm trying to get a form filled in through the api. A regular issue is "easy" I just fill in the consecutive numbers and put the text in. I have another form that has conditional logi...
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I’m unable to log in to my Atlassian account because the identity-verification code email never arrives. The email address is definitely correct: Atlassian successfully sent a marketing email to t...
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Jira Service Management: Tickets created from forwarded Security mailbox emails use Security account
Hi Community, I'm investigating an issue in Jira Service Management Cloud and I'm not sure what the root cause is . Current setup: - Users send emails to a shared Security mailbox. - Jira creates...
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Hi everyone, I have a requirement in Jira Service Desk (JSD) data center and would appreciate some guidance. We want to create a custom field called "Planned Sprint Date" in JSD and display it...
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I am unable to create forms , it keeps asking for space admin access . My admin has confirmed i have it , but i am unable to still create any. Can you pls guide how can i get this permissio...
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Hi everyone, I am currently configuring a pilot project for IT Asset Management in Jira Service Management for a company with around 1,000 employees and over 300 locations. To avoid starting from s...
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Background We as an organizations increasingly rely on Jira Service Management Assets as our CMDB and source of truth for applications, infrastructure, integrations, and business services, documenta...
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Hello everyone, We are using Atlassian Assets for the first time and are currently planning to move all our IT assets to Jira. We are struggling with the question of how best to structure our Asset...
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Guten Tag Support-Team, seit dem 01.08.2026 funktionieren Automations, die Bezug auf einen Kommentar an den Kunden nehmen nicht mehr. Der Kommentar an den Kunden wird als "interner Kommentar" gewer...
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Hello everyone, After the latest Assets Data Manager update, it seems that the behavior of the Dictionary Groups configuration has changed, and I'm not sure how to manage it now. Path: Assets → D...
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Hello Atlassian Community, I would like to ask if the ticketing system is available to the Free subscription of the JIRA Service Management. Best Regards, Loui
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I enabled the "Developer Escalation" feature and am noticing that the page itself can't be customized at all - like you can't change the columns displayed. Is there something I'm missing? ...
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Hi! When I traffic creative in Mission Control, and then fill out the Ad Platforms Support Intake form, I click the submit button at the bottom, and it keep sending me to the screen attached, in the...
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Playbook automations rules ran from the Playbook Actions submenu in the global automation menu does not register in the playbook execution logs. I feel like this should be a feature and I shouldn'...
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when we created users in Microsoft Entra id ,automatically in jira that user status as not invited and moving the user to local directory in authentication policy and showing in audit log that Atlass...
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Looking for advanced training on On-Prem JSM Datacenter.
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Recently migrated JIRA Software and JIRA Service Management from 10.3 to 11.3.8 License key is active and showing active in jira admin UI portal. We now have lost functioanlity (ie. Mod...
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Hi Is it possible to bring the user's email address into the Asset Schema What we would like to happen is when you select the Used By and select a user, we have a field for the Email or the Used By...
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I can see that both Organizations and Organization is a JSM maintained field. Organizations appears to be the field that is used in the dropdwon picker on the JSM portal. Is Organization part of JS...
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Hello, I created an automation where I want to automatically add request participants using a variable, REST API, and JSON. I found a problem: when I use the update operation to add a user to the re...
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| July 29, 2026 7:47 AM PDT | ||
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| January 16, 2025 9:24 AM PST |