Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi everyone, I’m experiencing a strange issue with a "Time to First Response" SLA in Jira Service Management Cloud. The SLA for Time to Resolution appears, but the Time to First Response doesn’t app...
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Hello, could someone please let me know the easiest way for a user to configure receiving the query data from saved filters via email?
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I was wondering how organizations are leveraging Rovo and AI in Enterprise Service Management. Has anyone implemented it or explored use cases already? I’d be interested to learn from your experience...
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I click Add Knowledge in a JSM project settings and it shows me this: According to this article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-...
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Hello. New to Atlassian and loving it already. My question is this. With JIRA automation I was able to create an automation trigger/rule that deletes named files after an issue/task status transition...
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I'm trying to ask a question in the Q&A group "Assets". Assets - Atlassian Community but the dropdown does not have Assets as a choice, so I end up here in JSM. The communi...
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Hi, Today I noticed that one of the queues for received support requests has disappeared in the JIRA SERVICE MANAGEMENT project. I couldn’t find any relevant information in the audit log at https:/...
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I have a few automations which stopped working out of the sudden. I've found out it's due to my "Lookup objects" not working correctly anymore. To troubleshoot, 'Ive done the following: - ...
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I'm using a service space in Jira service management and have configure the issue types to create tickets by agents in the space, but the configured fields where not visible while creating tickets. I...
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Hi everyone, I’m configuring automations in Customer Service Management and trying to create a rule that triggers a client notification (email) when an agent updates a ticket (i.e., replies to a cus...
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I have updated my domain service provider with the Atlassian CNAME and TXT entries, waited for 2 days, and still can not be verified. The issue is on atlassian side, because other services/providers ...
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Hello, I am currently using the free trial of Jira and would like to activate Jira Service Management as well. However, when I click on "Get started," I receive the message: "Something went wrong." ...
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Hi, We need help understanding our Jira product access. In our admin view, we can see Jira Service Management with 3 admins, but I personally do not see Jira Service Management in Jira and I do not...
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What is the best way to disable inheritance for an object type when there are already child object types? Unfortunately, we made a “mistake” while setting up our asset database. We enabled attribut...
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I work in a team setup where Development and Quality engineers are from different organizations. However, the QEs are fully integrated into development teams. Usually, a user story is assigned to a ...
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I am adding external customer to Atlassian directory setting user group and then Jira Service Manager Space Customer. The user gets the invite but is prompted "Something went wrong, contact organizat...
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I am building a Landing page to use as part of our customer portal and I am using the Ric Text feature and I have added the expand Macro. When I go to Preview or after I publish nothing is showing....
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If the "share with" option is disabled, no organization is shared with. It it is enabled, it enables the user to choose between "share with organization" or "share with no one". Is it possible to c...
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How can I set these Request types? - It states I don't have permission
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Hello Community! I am trying to set up an integration with a Slack channel through Jira and I get the error “Something went wrong Error ID: 93f661e0-0d92-11f1-8b05-37abdfe5d881” ...
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When using Get Project REST API v3: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get Always return 404 and "No proje...
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Last week any user can add his work logs to the issues. Since today our users can't add work log to issues. They can open the issue and click on "work log", then the modal dialog comes up and they p...
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I want to change from a Gmail login to a work email and password, but its passkey locked. how do it?
I want to change from a Gmail login to a work email and password, but its only login is via a passkey so I cant enter the password to allow the change to happen. Tried changing the email add...
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Hi, Need assistance since I am not able to delete my Atlassian account. I've used it for bitbucket, and deleted all the workspaces, but in the licenses I can still see them and they keep renewing ev...
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Hi everyone, I’ve been working with Jira for managing projects, and as the number of issues and workflows grows, I’ve started noticing some performance slowdowns and difficulty keeping everything or...
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| Subject | Author | Posted |
|---|---|---|
| Monday | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |