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Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hello, Did anyone find a solution to compress attachments or an app? We get a lot of pictures attached with over 5-10mb in size and we would like to compress them, preferably in bulk. Looking ...
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Hello: I'm developing an APP to retrieve some info from Tempo. I'm trying to link Tempo Worklogs with Jira worklogs, so I'm using tempo-to-jira endpoint to get the data. When asking for the fi...
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So let's say I have 3 tasks: Test1 Test2 Sum Whenever I edit the field "Cost" on a Test task I wan't my "Sum" field on the Sum task to be updated with all the Test task's "Cost" value summed up. ...
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...o segregate the false alert and true alert from our JIRA. Could you please provide the suggestions for It.
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I'm trialling the new navigation for our helpdesk project in JSM currently, and cannot find the link to view a ticket in the portal that existed in the old navigation. It used to be located directly ...
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I would like to create an automation whereby when a custom field (date type) is set to a certain time period, emails are sent.
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where do i see the logical formula of the function - breached () in the backend?
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On the previous created ticket description not showing on the Jira. Also not reflecting if we are creating new jira ticket as well.
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I have created several organizations for the purpose of creating automation where certain team members are automatically assigned based on the organization that opens a ticket through the Customer Po...
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Hi, I've have activated Atlassian intelligence responses both in emails and portal and works fine and that's tell me that authorizations, labeling, etc on Confluence side are OK. Now I'm trying to a...
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I created a customfield - WirelessRound and use the expression below to calculate the value: {{#=}} ({{issue.customfield_13329}} / 100)* 100 {{/}} the expression gave the correct value of 1925. 2n...
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When an event is triggered and an HTTP request is sent, what happens if the target service is down a
When use Jira Automation in Insight Asset management for example: When an event is triggered and an HTTP request is sent, what happens if the target service is down , is there any retry mechan...
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We were so excited that we could collapse the right panel on issues. We heavily use tabs on the main content section, so the right panel is typically useless. However, just as quickly as the feature ...
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HI! We've built a CMS system on Jira Assets, we've got some custom fields connected to it which will rely on automation to sync the appropriate data back to the other tickets fields. ...
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I am having a custom field with name Leader Email, which is of type 'Short Text'. It will contain an email address. Now, how do I insert this value in the Recipient field to trigger an automated emai...
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A team member unable to override on-call. He is part of the team/on-call rotation and he is not seeing override option. Checked his role and is same as the other users in the team. He is able to see ...
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We have a project called ITSD and would like have a Slackbot which helps the user to interact and create a ticket directly on JIRA ITSD (IT Service Desk) We currently have a public slack channel b...
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hello i have created forms and need to edit new ones but i don't know how to get there since the new dashboard it used to be at the bottom via Incidents Managemant etc. can you help me ?
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Hi there! i search a way to display an issue on the customer portal only when this issue is at a specific state in my worklflow. I mean the issue is not create by the customer so the issue is not a...
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Hi Community! Unlike paragraph field in the ticket itself, I can't paste screenshot image directly here. Is there a way to paste image smoothly in this reminder pop up window?
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On my dashboard, I'm using a 'Two-dimensional gadget' that populates all epics of my project with their current status. I want to see the work progress, e.g. how many epics were in To-Do last ...
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I created a custom field using the "Days since last comment" field type. Before even applying it to any screens, I noticed that it's populated for all work items within the instance (which is ...
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I have other JSM agents that can view internal comments on projects that they are not team members of. I have global comment visibility set to Project Roles only. I have the project Browse Pr...
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looking for a solution in Datacenter to automate the creation of Request Types and adding filed to the form.
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Can we have multiple organization (different domain) in the same customer portal with standard plan?
Hi community lead IT helpdesk is support company group with multiple organization (different domain name). they wish to set up portal which include users coming from different domain. Is it possible...
Atlassian Community Events
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