Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Running Migration Plan fails with statusCode=502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY 2026-
The exact error: 502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY Migration ID: 14874fa5093b0855391663c512552d2417e868a3 Cloud site ID: fce878fc-eba3-4987-8983-65c89a330c71 Timesta...
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Hi everyone, I am using the free plan of Jira Service Management, and I have encountered the following error: Hash: 8ZB3H2 Trace: f6fac28dd9e5406f8e3d93ee8b9633d8 Could you please help me with th...
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I got the following error Hash 1AFEILN Trace 50f15bdf2730432cbd8daeb89b08cc86
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We want to automate the creation of a task in Jira SM from the content of confluence page. The content of such a confluence page would be the details of a deployement lists of software packages for ...
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With the same personal API token, tools/list returns a completely different tool set depending on the endpoint: With the same personal API token, the authv2 endpoint previously returned the full s...
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Hello, When we try to mannually add an external customer to an organisation in CSM (organisations have been imported) we get the following error message: krysteleg@gmail.com (Grant...
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Hello everyone, Is there a plugin/add-on for Jira Service Management (Cloud) that allows you to configure file uploads in a preceding form? In the form I am currently working on, I would like to ad...
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Hello, I want to have users that have the Service Desk Team role, but also other users with only a viewer role, so that they can see the tickets, but can only comment on them and can't make any othe...
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One of our customers got a new email address, the domain changed (aaa.com to bbb.com). We updated the customer record within the respective space. Now, when we create a new issue and search fo...
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Hello, We are testing Jira Service Management (company-managed, Cloud). Agents can already reply to customers from within Jira ("Reply to customer"), which works. What we want: allow agents to repl...
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Hi all, would love advice on this, sometimes when our agents go on leave and they are assigned a message or automation emailed. Their auto responses via outlook come back as customer comments. I th...
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...eason for our inquiry is that our application assumed there would always be a single field with the schema com.atlassian.servicedesk:vp-origin , which is normally true. However, in this customer i...
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A new user logged into our production portal and was asked to register an Atlassian account, selected Microsoft account verification and then continued the log in process. when he pushed the bu...
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Hello, We recently launched a new ITSM project that now utilizes the Teams functionality within JSM. Our previous project did not use teams. When a ticket is created, the customer sel...
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Has anyone ever gotten this to work? I have a trial Twilio account, I have my account SID, my API key SID, and my secret, plus of course the phone number. Also a note: the phone number itself kept s...
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I have made a JSM page. The input screen where my customers interact is showing some sort of app. see image How to remove this feature display?
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Hello everyone, My bad. I sent an email before it was ready. Is there a way to recall or unsend an email in Outlook? Yes, if so what are the requirements and does it work with all outlook accounts? ...
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Hello, we are migrating from Jira DC to Cloud. In our service management projects, we have multiple language supports for different languages. After migration to Cloud (so far in test sandbox), the...
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Hello, I would like to set up a form within Atlassian for booking vehicles. Bookings made via the form should automatically update a calendar within the project. Could you recommend any free, clou...
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When I try to manage an app it's giving me this error: Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support....
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I have an automation set up to go off every day at 9am (if my math via UTC in the cron is right, I'm CST), and when I check it, it even says that 17 tickets currently will be affected by it, but it's...
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I have 2 spaces for my Help Center that I want to link. I linked the two sources of ressources (from our Confluence) in the settings of the space but once I opened the Help center the name of the 2 s...
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We are experiencing an issue assigning work orders to agents. This affects all of our projects. At the moment, I can only assign work orders to myself.
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Hello, We have a problem on All Jira spaces. We can't assign users. How can we fix that? Best regards, Cristian
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Since this morning we are seeing a number of automations failing but no mentioning of the work item numbers in the audit logs. Anyone experiencing the same and maybe knowing a reason for it? Audit ...
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |