Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi everyone I have a question about a support project in Jira Service Desk. I opened a ticket on behalf of a client, and then: changed the reporter to the client’s account, added a comment menti...
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So even with the permissions, it's not possible to edit it. we try to access to: Projects / Service & Support / Project settings Portal
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I want Rovo agent implementation to be an OKR. However, I need a measure and I want4ed to use ticket deflection metric. How do I measure this?
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Im looking for a way to check with automation if the target start matches 7 days from now. If so i would like to flag the Userstory. It al works when i use the start of day without the -7 days. like...
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Using JSM's API's im creating service request on behalf of external customers. Once a ticket is created, the external users receive an email to set the password. If an admin mean while comment...
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Jira developers have deprecated some API endpoints on 1st of October 2025, which consequently impacted the ADF (Azure Data Factory) JIRA connector: https://learn.microsoft.com/en-us/azure/data-facto...
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We have approximately 20 service desk projects. We would like to enforce customer logins for 19 of these service desks but allow customers to raise tickets without logging in for 1 of these. Is this...
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hello the community I would like to access the csat, but I do not know where to find it in the Jira console as I am not an administrator but a simple agent. THANKS
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Hello, I am not able to create a ticket. I am a former Atlassian and I can't access my Organization as the only Org Admin is my previous @atlassian.com account. HR just ignored my requests t...
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When add Atlassian Assist from Jira Service Management board to slack, got this error message: Something went wrong. Please try again
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I am looking to dynamically assign the "Affected Services" field in to Operations alerts in a dynamic manner. I can't see where this is possible in the "Edit Alert creation" rules without dupli...
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Since the default notification options in JSM are very limited, I was looking into JSM automation to create custom email notifications to send to our clients using different triggers (like creating a...
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cloud id isn’t explicitly granted by the user - Getting this error via VSCode - GH Copilot Pro account. Please help fix the issue.
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Hi, We have some object on a form with a referenced object. For exemple, we have Asset field Object A and Asset field Object B. Field on object A and B are multiple value field. When we select som...
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Hi, I am trying to create a widget for our webpage but it throws the same error. "We can't validate the widget right now. Try again in a little while." Please let me know how to solve this...
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I’m trying to update project data for Jira but it’s giving this errorThe remote server returned an error: (410) Gone. Any suggestions?
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Hi, We are experiencing an issue with our user provisioning process via Okta. When any member of our organization logs into an Atlassian product (like Jira or Confluence) for the first time th...
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i need to delete all apps and all organization
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Hello JSM Community, We are using Jira and need assistance setting up an automation workflow to manage our support issues. Our goal is to ensure that issues are efficiently escalated from L1...
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I created importer using "Asset - NVD Integration" to import Vulnerabilities but unfortunately apart from End Point and Vulnerability Types no objects are imported, for every other "Entries in extern...
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Hello I found, that there is a way to use AI Triage for Incidents. We receive Issues via E-Mail and they all get into Medium Priority. Is there a feature, that automatically uses AI to identify th...
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Hello, I have Agent, that has scenario: You are a Customer Support assistant. Your main goal is to help users identify the most appropriate affected service from a predefined list, based on the s...
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Good morning! 1. When scrolling a table, the "lower part" of the table does not goes all the way up, instead - it overlays the upper content. 2. While scrolling a table, some...
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Hi Everyone , I'm trying to restrict users from assigning issues if they are'nt part of a single picker field I realised when i revoked their roles assignable user permission , users couldn...
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Tengo 3 service desk diferentes y los tengo configurados para crear un ticket cuando recibo un correo. Necesito deshabilitar DMARC ya que no crea ticket. ¿Cómo puedo hacerlo para esos 3 entornos?&nbs...
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