Remove/Strip Email Signatures from new tickets or replies to tickets

[Cory Emmette Stamm]

Hello,

We are configuring Jira Service Management and want individual to email to create tickets. How do I remove signature from new tickets or replies to existing tickets?

Thank you

[Dan Breyen]

Hi @Cory Emmette Stamm in addition to what @Arkadiusz Wroblewski mentioned, I saw an article that there may be a marketplace app that could help to remove email signatures, I don't know how well it works or not, and I don't use it, but I thought I'd share the suggestion.

[Cory Emmette Stamm]

@Dan Breyen is the marketplace app free? We are looking for cost effective ways, so we can stay within budget.

[Dan Breyen]

I saw one that was about $5/month.

[Arkadiusz Wroblewski]

Hello @Cory Emmette Stamm 

I think an Atlassian team member explained that here to extend.

Have a good lecture, and if you have more questions, let us know.

https://community.atlassian.com/forums/Jira-Service-Management/Trouble-hiding-email-signature/qaq-p/3183841 

Best,

Arek 🤠 

[Cory Emmette Stamm]

@Arkadiusz Wroblewski what about removing the images/logos? It just hides but still downloads.

[Arkadiusz Wroblewski]

@Cory Emmette Stamm 

You probably need some workaround like from here because native function only "Hiding" it.

https://confluence.atlassian.com/jirakb/automate-removal-of-unwanted-attachments-in-jsm-cloud-requests-1235853531.html

Best, 

Arek 🤠